Method of and apparatus for automatic dialing
First Claim
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1. An automatic dialing method comprising the steps of:
- a) determining a quantity of dialing calls based on a quantity of serviceable operators;
b) extracting destination telephone numbers in a quantity equal to the quantity of dialing calls, from a destination data base;
c) automatically dialing the extracted telephone numbers;
d) calling a telephone set of a serviceable operator and connecting the telephone set of the operator to a line of a responding destination corresponding to one of the automatically dialed extracted telephone numbers;
e) calculating a quantity of additional destinations to be extracted based on a quantity of additional serviceable operators and a quantity of unresponding destinations, and discriminating the reason of each unresponding destination according to whether each destination was in conversation or did not make a response due to absence;
f) extracting additional destination telephone numbers in a quantity equal to the calculated quantity of additional destinations, from the destination data base; and
g) automatically dialing the extracted additional telephone numbers and the telephone numbers of the unresponding destinations and repeating step d) after step g).
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Abstract
An automatic dialing apparatus includes a computer having a dialing control section. The computer issues an automatic dialing instruction to control the operation of the exchange. The dialing control section extracts the customer telephone number from the customer DB, calculates an optimum number of dialings and issues a dialing instruction to the exchange. The number of dialing calls is calculated based on the number of operators, the target operating efficiency, the number of operators in conversation, the number of operators in working, the number of calls during dialing and the responding rate. When the customer is in conversation or absent, the re-dialing is effected at a preset interval and by a preset number of times. The exchange calls the customers via the public circuit network in response to an instruction from the dialing control section, and if a response is made, one of a plurality of operator'"'"'s telephones is called based on the instruction of the dialing control section and is connected to the line of the customer who has made a response.
45 Citations
23 Claims
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1. An automatic dialing method comprising the steps of:
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a) determining a quantity of dialing calls based on a quantity of serviceable operators; b) extracting destination telephone numbers in a quantity equal to the quantity of dialing calls, from a destination data base; c) automatically dialing the extracted telephone numbers; d) calling a telephone set of a serviceable operator and connecting the telephone set of the operator to a line of a responding destination corresponding to one of the automatically dialed extracted telephone numbers; e) calculating a quantity of additional destinations to be extracted based on a quantity of additional serviceable operators and a quantity of unresponding destinations, and discriminating the reason of each unresponding destination according to whether each destination was in conversation or did not make a response due to absence; f) extracting additional destination telephone numbers in a quantity equal to the calculated quantity of additional destinations, from the destination data base; and g) automatically dialing the extracted additional telephone numbers and the telephone numbers of the unresponding destinations and repeating step d) after step g). - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 22)
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10. An automatic dialing method comprising the steps of:
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a) discriminating a reason of unresponding according to whether a destination was determined as an unresponding destination in a preceding cycle because the destination was in conversation or because the destination did not make a response due to absence; b) re-dialing the unresponding destination after a preset period of time, which is determined based on said reason of unresponding, has elapsed; and connecting a telephone of a serviceable operator, of a predetermined quantity of serviceable operators, to the unresponding destination upon receiving a response.
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11. An automatic dialing apparatus comprising:
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operator quantity detecting means for detecting a quantity of serviceable operators; call quantity calculating means for cyclically deriving a required quantity of destinations to be newly extracted according to a quantity of unresponding destinations to be re-dialed and a quantity of serviceable operators, wherein said call quantity calculating means includes reason discriminating means for discriminating a reason of the quantity of unresponding destinations according to whether the destination was determined as an unresponding destination in a preceding cycle because the destination did not make a response due to absence; number extracting means for extracting telephone numbers of to-be-called destinations in a quantity equal to the required quantity of destinations, from a destination data base; dialing means for automatically dialing the extracted telephone numbers and the telephone numbers of the unresponding destinations to be re-dialed; and operator calling means for calling and connecting a telephone of a serviceable operator to a line of the destination which has made a response. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20, 23)
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21. An automatic dialing apparatus comprising:
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reason discriminating means for discriminating a reason of unresponding according to whether a destination was determined as an unresponding destination in a preceding cycle because the destination was in conversation or because the destination did not make a response due to absence; and re-dialing means for re-dialing the unresponding destination after a preset period of time, which is determined based on said reason of unresponding, has elapsed; and connecting a telephone of a serviceable operator, of a predetermined quantity of serviceable operators, to the unresponding destination upon receiving a response.
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Specification
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Current AssigneeFujitsu Limited
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Original AssigneeFujitsu Limited
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InventorsYoshii, Satoru
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Primary Examiner(s)Hong, Harry S.
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Application NumberUS08/387,079Time in Patent Office1,289 DaysField of Search379/216, 379/355, 379/354, 379/92, 379/265, 379/266, 379/309, 379/92.01, 379/92.02, 379/92.03, 379/92.04, 379/209US Class Current379/266.07CPC Class CodesH04M 1/2749 Automatic dialling or redia...H04M 3/424 Arrangements for automatic ...
