Method for providing customer on-line support via prepaid internet access

• US 5,806,043 A
• Filed: 11/06/1995
• Issued: 09/08/1998
• Est. Priority Date: 06/06/1995
• Status: Expired due to Fees

• Current Assignee: Adrian Toader
• Original Assignee: Interactive Media Works, LLC
• Inventors: Toader, Adrian
• Primary Examiner(s): Hayes, Gail O.
• Assistant Examiner(s): Groutt, Phillip
• Application Number:
  US08/554,271
• Time in Patent Office: 1,037 Days
• Field of Search: 395/336, 705/14
• US Class Current: 405/14
• CPC Class Codes: G06F 2216/07 Guided tours
• CPC Class Codes: G06Q 20/04 Payment circuits
• CPC Class Codes: G06Q 20/28 Pre-payment schemes, e.g. "pay before"
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: H04M 2215/0192 Sponsored, subsidised calls via advertising, e.g. calling cards with ads or connecting to special ads, free calling time by purchasing goods
• CPC Class Codes: H04M 2215/22 Bandwidth or usage-sensitve billing

Abstract

A method for a sponsor/vendor to provide customer on-line help support for consumer products such as software includes providing a prepaid Internet access account which is supplied with the consumer product. Upon accessing the Internet the customer is "hot-linked" to the domain of the sponsor/vendor where help queries can be input and help answers received, either in real time or in a time delayed fashion via E-mail. The sponsor/vendor can mandate a tour of the domain for marketing purposes prior to allowing access to on-line help services. Finally, registration of the customer is promoted since registration can be made an integral part of the log on procedure.

Claims

1. A method of providing a sponsor paid Internet connect time allotment to a customer of the sponsor'"'"'s products for on-line help relating to those products, said method comprising the steps of:

a. distributing sponsor provided Internet access software to the user along with the product;

b. providing a PIN number to the customer which PIN number entitles the customer to log on to an Internet Entry Server via said Internet access software;

c. hot-linking the customer directly into an Internet domain of the sponsor upon log on to the Internet Entry Server by the customer via said Internet access software;

d. allowing the customer to access help on-line in the Internet domain of the sponsor by inputting help queries and receiving help answers, or, alternatively,

e. allowing the customer to choose to utilize the sponsor paid Internet connect time allotment to access other Internet sites via the Internet Entry Server and said Internet access software.

2. A method as in claim 1, wherein said access to said on-line help is available to said customer for a limited time period, said method further comprising the step of:

a. providing said customer with one or more options to extend the time for which said on-line help is available after said limited time period has expired.

3. A method as in claim 2, and further wherein said options to extend include one or more of the following:

a. providing a credit card number to which further Internet access time can be charged;

b. answering further survey questions in return for an extension of the sponsor paid Internet access time; and

c. a 900 call service whereby said customer accesses said Internet Entry Server after calling a subscriber paid 900 telephone number for further Internet access time.

4. A method as in claim 1, and further comprising the step of:

a. prompting the customer to answer a series of queries upon log on to the Internet Entry Server to register the product.

5. A method as in claim 1, wherein said product is a software product, said method further comprising the step of:

a. prompting the customer to answer a series of queries upon initial installation of said software product and forwarding the answers to said sponsor via said Internet Entry Server to register the product.

6. A method as in claim 1, and further comprising the step of:

a. conducting said customer through a guided tour of the sponsor'"'"'s Internet domain prior to allowing access to on-line help.

7. A method as in claim 1, and further including the step of:

a. displaying an initial display screen each time the customer accesses the Internet via said Internet Entry Server which display screen includes sponsor related displays or other sponsor related information.

8. A method as in claim 1, wherein said on-line help answers can selectively be provided in a time delay fashion via electronic mail.

9. A method of providing a sponsor paid Internet connect time allotment to a customer of the sponsor'"'"'s products for on-line help relating to those products, said method comprising the steps of:

a. distributing sponsor provided Internet access software to the user along with the product;

b. providing a PIN number to the customer which PIN number entitles the customer to log on to an Internet Entry Server via said Internet access software;

c. hot-linking the customer directly into an Internet domain of the sponsor upon log on to the Internet Entry Server by the customer;

d. conducting said customer through a guided tour of the sponsor'"'"'s Internet domain; and

e. allowing the customer to access help on-line in the Internet domain of the sponsor by inputting help queries and receiving help answers, or, alternatively,

f. allowing the customer to choose to utilize the sponsor paid Internet connect time allotment to access other Internet sites via the Internet Entry Server and said Internet access software.

10. A method as in claim 9, wherein said access to said on-line help is available to said customer for a limited time period, said method further comprising the step of:

a. providing said customer with one or more options to extend the time for which said on-line help is available after said limited time period has expired.

11. A method as in claim 10, and further wherein said options to extend include one or more of the following:

a. providing a credit card number to which further Internet access time can be charged;

b. answering further survey questions in return for an extension of the sponsor paid Internet access time; and

c. a 900 call service whereby said customer accesses said Internet Entry Server after calling a subscriber paid 900 telephone number for further Internet access time.

12. A method as in claim 9, and further comprising the step of:

a. prompting the customer to answer a series of queries upon log on to the Internet Entry Server to register the product.

13. A method as in claim 9, wherein said product is a software product, said method further comprising the step of:

a. prompting the customer to answer a series of queries upon initial installation of said software product and forwarding the answers to said sponsor via said Internet Entry Server to register the product.

14. A method as in claim 9, and further including the step of:

a. displaying an initial display screen each time the customer accesses the Internet via said Internet Entry Server which display screen includes sponsor related displays or other sponsor related information.

15. A method as in claim 9, wherein said on-line help answers can selectively be provided in a time delay fashion via electronic mail.

16. A method of providing a sponsor paid Internet connect time allotment to a customer of the sponsor'"'"'s software products for on-line help relating to those products, said method comprising the steps of:

a. distributing sponsor provided Internet access software to the user along with the software product;

b. providing a PIN number to the customer which PIN number entitles the customer to log on to an Internet Entry Server via said sponsor Provided Internet access software;

c. hot-linking the customer directly into an Internet domain of the sponsor upon log on to the Internet Entry Server by the customer;

d. prompting the customer to answer a series of queries to register the product;

e. conducting said customer through a guided tour of the sponsor'"'"'s Internet domain; and

f. allowing the customer to access help on-line in the Internet domain of the sponsor by inputting help queries and receiving help answers, or, alternatively,

g. allowing the customer to choose to utilize the sponsor paid Internet connect time allotment to access other Internet sites via the Internet Entry Server and said Internet access software.

17. A method as in claim 16, wherein said access to said on-line help is available to said customer for a limited time period, said method further comprising the step of:

a. providing said customer with one or more options to extend the time for which said on-line help is available after said limited time period has expired.

18. A method as in claim 17, and further wherein said options to extend include one or more of the following:

a. providing a credit card number to which further Internet access time can be charged;

b. answering further survey questions in return for an extension of the sponsor paid Internet access time; and

c. a 900 call service whereby said customer accesses said Internet Entry Server after calling a subscriber paid 900 telephone number for further Internet access time.

19. A method as in claim 16, wherein said on-line help answers can selectively be provided in a time delay fashion via electronic mail.