Method and apparatus permitting notification and control of blocked incoming calls over a data network

• US 5,809,128 A
• Filed: 11/01/1996
• Issued: 09/15/1998
• Est. Priority Date: 11/01/1996
• Status: Expired due to Term

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Interactive Telecom Incorporated
• Inventors: McMullin, William P.
• Primary Examiner(s): Matar, Ahmad F.
• Assistant Examiner(s): Wolinsky, Scott
• Application Number:
  US08/742,052
• Time in Patent Office: 683 Days
• Field of Search: 379/215, 379/93.35, 379/93.01, 379/201, 379/209, 379/211, 370/352
• US Class Current: 379/215.01
• CPC Class Codes: H04L 9/40 Network security protocols
• CPC Class Codes: H04M 2203/156 On-line status dependent routing
• CPC Class Codes: H04M 3/4281 when the called subscriber is connected to a data network using his telephone line, e.g. dial-up connection, Internet browsing
• CPC Class Codes: H04M 3/4285 Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308

Abstract

Methods and apparatus are disclosed for providing automatic redirection of an incoming voice telephone call from a caller to a subscriber proxy when an attempt by the caller to connect to a telephone link of a public switched telephone network (PSTN) is blocked due to the telephone link being occupied by a subscriber using the telephone link to establish communications between the subscriber'"'"'s personal computer and a computer network. The subscriber proxy is connected to both the PSTN and the computer network, and produces audio interaction with the caller. The subscriber proxy also notifies the subscriber of the incoming call via the subscriber'"'"'s computer. The subscriber'"'"'s computer can optionally be used by the subscriber to control and interact with the incoming call by communicating with the computer proxy while the subscriber continues to occupy the telephone link.

Claims

1. In a public switched telephone network providing telephone link blocked call redirection, a method permitting notification and control of redirected calls over a data communications network, the method comprising the steps of:

using a telephone link to connect a computer to a data communications service (DCS) via said data communications network;

receiving a unique data network address from said DCS;

establishing a data path over said data network to a subscriber proxy; and

using said data path to provide said proxy with a message containing a dial number and said unique data network address.

2. The method of claim 1 further including the steps of:

receiving a call waiting message at said computer corresponding to a telephone call to said dial number; and

processing said call waiting message to produce an output perceptible by a person.

3. The method of claim 2 in which said call waiting message includes caller identification information.

4. The method according to claim 3 where said caller identification information includes automatic number identification.

5. The method according to claim 3 where said caller identification information includes calling line identification information.

6. The method of claim 2 further including the step of:

communicating a control message to said proxy operable to cause the proxy to establish a voice path between the proxy and said telephone call.

7. The method of claim 6 further including the step of:

communicating a control message to said proxy operable to cause the proxy to provide a selected pre-recorded audio message to said voice path.

8. The method of claim 2 further including the step of:

communicating a control message to said proxy operable to instruct the proxy to establish a communications path between said computer and said telephone call.

9. The method of claim 8 further including the steps of:

converting audible sounds proximate to said computer into digital audio messages representative of said sounds; and

providing said digital audio messages to said communications path.

10. The method of claim 8 further including the step of:

receiving digital audio messages over said communications path and converting said digital messages to corresponding audible sounds.

11. The method of claim 10 further including the steps of:

converting audible sounds proximate to said computer into digital audio messages representative of said sounds; and

providing said digital audio messages to said communications path.

12. The method of claim 2 where said output comprises messages visually perceptible on a video display connected to said computer.

13. The method of claim 12 where said output includes audible sounds.

14. The method of claim 2 where said output includes audible sounds.

15. In a public switched telephone network (PSTN) providing telephone link blocked call redirection, a method permitting notification and control of redirected calls over a data communications network, the method comprising the steps of:

receiving a message over said data communications network containing a subscriber dial number and a unique data network address;

storing said subscriber dial number and said unique data network address;

receiving a telephone call forwarded by the PSTN;

obtaining dialed number information from the PSTN;

comparing the dialed number information to stored subscriber dial number information; and

for matching number information, providing a call waiting message to said data network addressed to said unique data network address corresponding to the dialed number information.

16. The method of claim 15 further including the step of:

receiving caller identification information from the PSTN and including said caller identification information in said call waiting message.

17. The method according to claim 16 where the caller identification information includes automatic number identification information.

18. The method according to claim 16 where the caller identification information includes calling line identification information.

19. The method of claim 15 further including the step of:

periodically transmitting messages to said unique data network address requesting a reply for confirmation of the presence of a computer at said unique data network address.

20. The method of claim 15 further including establishing a voice path connection with the PSTN.

21. The method of claim 20 including providing a pre-recorded audio message to said voice path.

22. The method of claim 20 including providing a pre-recorded audio message to said voice path, said message corresponding to the dialed number information.

23. The method of claim 20 including the steps of:

receiving a control message over said data network corresponding to said unique data network address; and

providing a selected pre-recorded audio message to said voice path dependent on the control message contents.

24. The method of claim 23 further including the steps of:

receiving digital audio messages from said unique data network address; and

converting said digital messages to corresponding audio signaling for insertion into said voice path.

25. The method of claim 20 further including the steps of:

converting audio signaling from the voice path to received digital audio messages representative of said audio signaling; and

providing said received digital audio messages to the data network addressed to said unique data network address.

26. The method of claim 20 further including the steps of:

receiving digital audio messages from said unique data network address; and

converting said digital messages to corresponding audio signaling for insertion into said voice path.

27. In a public switched telephone network (PSTN) providing telephone link blocked call redirection, a method permitting notification and control of redirected calls over a data communications network, the method comprising the steps of:

activating blocked call forwarding for a subscriber telephone link having a subscriber dial number associated therewith;

providing a second dial number corresponding to a subscriber proxy for redirection of blocked calls to said subscriber telephone link;

using said telephone link to connect a computer to a data communications service (DCS) via said data communications network;

receiving a unique data network address from said DCS; and

establishing a data path over said data network to said subscriber proxy and providing said proxy with said subscriber dial number and said unique data network address.

28. The method of claim 27 including the steps of:

receiving a blocked call forwarded by the PSTN to said second dial number;

obtaining dialed number information from the PSTN;

comparing the dialed number information to stored subscriber dial number information; and

for matching number information, providing a call waiting message to said data network addressed to said unique data network address corresponding to the dialed number information.

29. The method of claim 28 further including the steps of:

receiving said call waiting message at said computer; and

the computer processing said call waiting message to produce an output perceptible by a person.

30. The method of claim 29 in which the proxy receives caller identification information from the PSTN and includes said caller identification information in said call waiting message.

31. The method according to claim 30 where the caller identification information includes automatic number identification information.

32. The method according to claim 30 where the caller identification information includes calling line identification information.

33. The method of claim 29 where said output comprises messages visually perceptible on a video display connected to said computer.

34. The method of claim 33 where said output includes audible sounds.

35. The method of claim 29 where said output includes audible sounds.

36. The method according to claim 29, further including the steps of:

establishing a voice path between the blocked call and the proxy;

said computer delivering a selection message to said data network;

said proxy receiving said selection message from said data network and converting said selection message to a corresponding audio message; and

inserting said corresponding audio message into said voice path.

37. The method of claim 28 further including the step of:

the proxy answering said blocked call to establish a voice path over the PSTN.

38. The method of claim 37 including providing pre-selected audio messages to said voice path.

39. The method of claim 37 further including the steps of:

converting audio signaling from the voice path to received digital audio messages representative of said audio signaling;

delivering said received digital audio messages to the data network addressed to said unique data network address; and

said computer receiving said digital audio messages and converting said digital messages to corresponding audible sounds.

40. The method of claim 39 further including the steps of:

converting audible sounds proximate to said computer into digital audio messages representative of said sounds;

delivering said digital audio messages to the data network addressed to said proxy; and

receiving said digital audio messages and converting said digital messages to corresponding audio signaling for insertion into said voice path.

41. The method of claim 37 further including the steps of:

converting audio signaling received from the voice path to digital messages representative thereof;

delivering said digital messages to said data network addressed to said unique data network address;

said computer receiving and processing said digital messages into corresponding audible sounds;

said computer having a microphone responsive to sounds proximate thereto for producing electrical signaling representative of such proximate sounds;

processing microphone signaling into subscriber audio messages representative thereof;

delivering said subscriber audio messages to said data network addressed to said proxy; and

the proxy receiving said subscriber audio messages from said data network and converting said subscriber audio messages into corresponding audio signaling for insertion into said voice path.

42. The method of claim 37 further including the step of inserting pre-recorded voice instructions into said voice path.

43. The method of claim 37 further including the steps of:

converting audio signaling from said voice path to received audio messages representative thereof; and

storing said received audio messages.

44. The method of claim 27 further including the step of:

said proxy periodically confirming the presence of said computer at said unique data network address.

45. Apparatus including computer readable media having structure storing computer executable instructions comprising:

means for using a telephone link to connect a computer to a data communications service (DCS) via data communications network;

means for receiving a unique data network address from said DCS;

means for establishing a data path over said data network to a subscriber proxy; and

means for using said data path to provide said proxy with a message containing a dial number and said unique data network address.

46. Apparatus of claim 45 wherein the computer readable media includes media selected from at least one of:

magnetically recordable diskettes;

optically recordable read only memory (CD-ROM);

or

magneto-optical recordable media.

47. Apparatus including computer readable media having structure storing computer executable instructions comprising:

means for receiving a message over a data network containing a subscriber dial number and a unique data network address;

means for storing said subscriber dial number and said unique data network address;

means for receiving a telephone call forwarded by a public switched telephone network (PSTN);

means for obtaining dialed number information from the PSTN;

means for comparing the dialed number information to stored subscriber dial number information; and

means for, for matching number information, providing a call waiting message to said data network addressed to said unique data network address corresponding to the dialed number information.

48. Apparatus of claim 47 wherein the computer readable media includes media selected from at least one of:

magnetically recordable diskettes;

optically recordable read only memory (CD-ROM);

or

magneto-optical recordable media.

49. Apparatus including computer readable media having structure storing computer executable instructions comprising:

means for activating blocked call forwarding for a subscriber telephone link having a subscriber dial number associated therewith;

means for providing a second dial number corresponding to a subscriber proxy for redirection of blocked calls to said subscriber telephone link;

means for using said telephone link to connect a computer to a data communications service (DCS) via a data communications network;

means for receiving a unique data network address from said DCS; and

means for establishing a data path over said data network to said subscriber proxy and providing said proxy with said subscriber dial number and said unique data network address.

50. Apparatus of claim 49 wherein the computer readable media includes media selected from at least one of:

magnetically recordable diskettes;

optically recordable read only memory (CD-ROM);

or

magneto-optical recordable media.