Method and system for indicating operator availability

• US 5,815,554 A
• Filed: 02/25/1997
• Issued: 09/29/1998
• Est. Priority Date: 05/24/1995
• Status: Expired due to Term

• Current Assignee: David J. Sweetser
• Original Assignee: Time Interface, Inc.
• Inventors: Burgess, Ken L., Lanning, Michael J.
• Primary Examiner(s): Matar, Ahmad F.
• Assistant Examiner(s): Wolinsky, Scott
• Application Number:
  US08/805,450
• Time in Patent Office: 581 Days
• Field of Search: 379/67, 379/88, 379/89, 379/265, 379/266, 379/309, 379/93.01, 379/90.01, 379/102.01, 379/201, 379/202, 379/216, 379/192, 368/10, 368/13, 368/71, 368/73, 368/82, 368/84, 368/4
• US Class Current: 379/90.01
• CPC Class Codes: H04M 1/642 storing speech in digital form
• CPC Class Codes: H04M 1/663 Preventing unauthorised calls to a telephone set
• CPC Class Codes: H04M 3/42323 PBX's with CTI arrangements
• CPC Class Codes: H04M 3/53 Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

A timing system which permits the operator of the timing system to indicate to others who wish to interact with the operator whether the operator is currently available. If the operator of the device is unavailable, the ting system indicates at what time the operator will be available. A first device on the operator'"'"'s desk is used for setting the period of time that the operator will be unavailable. A second device is connected to the first device by a communications link and is situated in a location visible to the potential visitors who wish to visit the operator. The second device indicates to visitors whether or not the operator is available and facilitates efficiency in an office environment by not requiring them to travel all the way to the operator'"'"'s work space. If the operator is unavailable, the second device can also display the time when the operator will be available. Remote programming permits the operator to change the time that is displayed on the second device if, for example, a meeting in a remote building lasts longer than expected.

Claims

1. A timing system for indicating the present availability of an operator of the timing system to a potential visitor who desires to ascertain the present availability of the operator, the operator of the system having an office area which defines an area of personal workspace for the operator, the timing system comprising:

(a) an availability time indicator for indicating to the potential visitor via a visual display a time when the operator will become available to interact with the potential visitor so as to reduce interruptions of the operator, wherein the availability time indicator is adapted for locating immediately proximate to the office area of the operator so as to be viewable by the potential visitor when the potential visitor is located in proximity to the office area of the operator,

(b) an availability status indicator for indicating to the potential visitor via a light indicator whether the operator is currently available to interact with the potential visitor, so as to reduce interruptions of the operator, wherein the availability status indicator is adapted for locating immediately proximate to the office area of the operator so as to be viewable by the potential visitor when the visitor is located in proximity to the office area of the operator;

(c) a controller for use by the operator of the system to input time information, wherein the controller controls the availability status indicator and the availability time indicator;

(d) a time calculator to calculate approximately when the operator will become available based on the time information input by the operator of the system; and

(e) circuitry which switches said availability status indicator between a continuing unlighted state and a continuing lighted state in response to said time calculator.

2. The timing system as recited in claim 1 wherein said timing system comprises at least one communications link from said controller to said availability time indicator and to said availability status indicator.

3. A timing system for indicating the present availability of an operator of the timing system to a potential visitor who desires to ascertain the present availability of the operator, the operator of the timing system having an office area which defines an area of personal workspace for the operator, the system comprising:

(a) an availability time indicator to indicate to the potential visitor via a visual display a time of day when the operator will become available to interact with the potential visitor so as to reduce interruptions of the operator, wherein the availability time indicator is adapted for locating immediately proximate to the office area of the operator so as to be viewable by the potential visitor when the potential visitor is located in proximity to the office area of the operator; and

(b) a controller associated with the availability time indicator to be used by the operator of the system to input a busy period, wherein the controller controls the availability time indicator and wherein the controller is adapted for locating separately from the availability time indicator so as to facilitate the input of the busy period and to facilitate the indicating to the potential visitor via the visual display the time of day when the operator will become available, wherein the controller comprises;

(b1) an entering device to enter the busy period;

(b2) a memory to store the busy period;

(b3) a clock to determine a present time of day when the operator inputs the busy period; and

(b4) a time calculator to calculate approximately the time of day when the operator will become available for display on the availability time indicator, wherein the time of day when the operator will become available is based on the present time of day and the busy period; and

(c) at least one communications link from the controller to the availability time indicator to communicate the time of day when the operator will become available to the availability time indicator.

4. The timing system as recited in claim 3 and further comprising a blanking circuit which blanks at least the time of day when the operator will become available displayed on the availability time indicator to indicate that the operator is available.

5. The timing system as recited in claim 3 and further comprising a visual display of the controller and a flashing circuit, wherein the flashing circuit causes at least a portion of the visual display of the controller to flash to indicate conclusion of the busy period.

6. The timing system as recited in claim 3 and further comprising a visual display of the controller adapted to display at least the busy period.

7. The timing system as recited in claim 6 and further comprising a decrementing circuit to decrement the busy period displayed on the visual display of the controller.

10. The timing system as recited in claim 3 or 8 wherein said availability time indicator comprises at least one alpha-numeric character.

11. The timing system as recited in claim 3 or 8 wherein said availability time indicator comprises at least one numerical display.

12. The timing system as recited in claim 3 or 8 wherein said availability time indicator comprises a unitary display unit having a plurality of sides and a plurality of visual displays and wherein each visual display is mounted on a different side of the unitary display unit so as to facilitate viewing of at least one of the displays by said potential visitor.

13. The timing system as recited in claim 3 or 8 wherein the timing system is adapted for electrical connection to remote programming circuitry for use by the operator in order to input from a remote location the time when the operator will become available to interact with the potential visitor.

14. The timing system as recited in claim 13 wherein said remote programming circuitry comprises a computer network.

15. The timing system as recited in claim 13 wherein said remote programming circuitry comprises a telephony system.

8. A timing system for indicating the present availability of an operator of the timing system to a potential visitor who desires to ascertain the present availability of the operator, the operator of the timing system having an office area which defines an area of personal workspace for the operator, the system comprising:

(a) an availability time indicator to indicate to the potential visitor via a visual display a time of day when the operator will become available to interact with the potential visitor so as to reduce interruptions of the operator, wherein the availability time indicator is adapted for locating immediately proximate to the office area of the operator so as to be viewable by the potential visitor when the potential visitor is located in proximity to the office area of the operator; and

(b) a controller associated with the availability time indicator to be used by the operator of the system to input the time of day when the operator of the system will become available, wherein the controller controls the availability time indicator and wherein the controller is adapted for locating separately from the availability time indicator so as to facilitate the input of the time of day when the operator will become available and to facilitate the indicating to the potential visitor via the visual display the time of day when the operator will become available, wherein the controller comprises;

(b1) an entering device to enter the time of day when the operator will become available; and

(b2) a memory to store the time of day when the operator will become available;

(c) at least one communications link from the controller to the availability time indicator to communicate the time of day to the availability time indicator; and

(d) a blanking circuit which blanks the time of day displayed on the availability time indicator.

9. The timing system as recited in claim 8 and further comprising a visual display of the controller and a flashing circuit, wherein the flashing circuit causes at least a portion of the visual display of the controller to flash to indicate arrival of the time of day when the operator will become available.

16. The timing system for indicating the present availability of an operator of the timing system to a potential visitor who desires to ascertain the present availability of the operator, the operator of the timing system having an office area which defines an area of personal workstation for the operator, the system comprising:

(a) an availability time indicator to indicate to the potential visitor via a visual display a time of day when the operator will become available to interact with the potential visitor so as to reduce interruptions of the operator, wherein the availability time indicator is adapted for locating immediately proximate to the office area of the operator so as to be viewable by the potential visitor when the potential visitor is located in proximity to the office area of the operator; and

(b) a controller to be used by the operator of the system to input time information, wherein the controller controls the availability time indicator, the controller comprising;

(b1) an entering device to enter the time information; and

(b2) a memory to store the time information;

(c) a time calculator to calculate approximately when the operator will become available based on the time information; and

(d) circuitry which changes at least a portion of the visual display in response to said time calculator.

17. The timing system as described in claim 16 and further comprising a plurality of visual displays.

18. The timing system as described in claim 16 wherein the control is adapted for locating separately from the availability time indicator.

21. The timing system as described in claim 16 or 19 wherein the timing system is adapted for electrical connection to remote programming circuitry for use by the operator in order to input the time information from a remote location.

22. The timing system as described in claim 21 wherein the remote programming circuitry comprises a computer network.

23. The timing system as described in claim 21 wherein the remote programming circuitry comprises a telephony system.

24. The timing system as described in claim 16 or 19 wherein the timing system is adapted for electrical connection to remote access circuitry.

25. The timing system as described in claim 24 wherein the remote access circuitry comprises a computer network.

26. The timing system as described in claim 24 wherein the remote access circuitry comprises a telephony system.

19. The timing system for indicating the present availability of an operator of the timing system to a potential visitor of the operator who desires to ascertain the present availability of the operator, the operator of the timing system having an office area which defines an area of personal workspace for the operator, the system comprising:

(a) an availability status indicator for indicating to the potential visitor via a light indicator whether the operator is currently available to interact with the potential visitor so as to reduce interruptions of the operator, wherein the availability status indicator is adapted for locating immediately proximate to the office area of the operator so as to be viewable by the potential visitor when the potential visitor is located in proximity to the office area of the operator; and

(b) a controller associated with the availability status indicator to be used by the operator of the timing system to input time information, the controller comprising;

(i) circuitry which maintains the availability status indicator in a continuing lighted state;

(ii) circuitry which maintains the availability status indicator in a continuing unlighted state;

(iii) an entering device to enter the time information;

(iv) a memory to store the time information;

(v) a time calculator to calculate approximately when the operator will become available based on the time information; and

(vi) circuitry which switches said availability status indicator between said continuing unlighted state and, said continuing lighted state in response to said time calculator.

20. The timing system as described in claim 19 wherein the controller is adapted for locating separately from the availability status indicator.

27. A method of indicating to a potential visitor of an operator of a timing system the present availability of the operator of the timing system, the operator of the timing system having an office area which defines an area of personal workspace for the operator, the method comprising:

(a) locating a visual display of an availability time indicator immediately proximate to the office area of the operator so as to indicate the present availability of the operator to the potential visitor when the potential visitor is located in visual proximity to the office area of the operator so as to be able to view the visual display;

(b) permitting the operator to input into a controller of the availability time indicator a busy period representing a period of time after which the operator of the system will become available to be visited by the potential visitor;

(c) storing the busy period in a memory for use by the controller of the availability time indicator;

(d) determining an approximate time of day when the operator input the busy period;

(e) determining an availability time representing a time at which the operator will become available to be visited by the potential visitor based on the busy period input by the operator and the approximate time of day when the operator input the busy period;

(f) communicating the availability time to the availability time indicator; and

(g) displaying the availability time via the availability time indicator to visually indicate to the potential visitor who desires to ascertain the availability of the operator the present availability of the operator.

28. The method as recited in claim 27 and further comprising indicating conclusion of the busy period.

29. The method as recited in claim 27 and further comprising blanking at least a portion of the visual display to indicate expiration of the busy period.

30. The method as recited in claim 29 wherein a portion of the visual display displays the availability time and further comprising blanking only the portion of the visual display which displays the availability time.

31. The method as recited in claim 27 wherein the controller comprises a visual display and further comprising flashing at least a portion of the visual display of the controller to indicate conclusion of the busy period.

32. The method as recited in claim 27 and further comprising displaying the busy period on a visual display of the controller.

33. The method as recited in claim 32 and further comprising decrementing the busy period displayed on the visual display of the controller.

40. The method as recited in claim 27 or 35 and further comprising utilizing at least one alphanumeric character to display information on the availability time indicator.

42. The method as recited in claim 27, 35 or 41 and further comprising remotely programming said indicator by said operator via said controller when said operator is located in a remote location.

43. The method as recited in claim 42 wherein said remotely programming said indicator from a remote location further comprises programming over a computer network.

44. The method as recited in claim 42 wherein said remotely programming said availability time indicator from a remote location further comprises programming through a telephony system.

35. A method of indicating to a potential visitor of an operator of a timing system the present availability of the operator of the timing system, the operator of the timing system having an office area which defines an area of personal workspace for the operator, the method comprising:

(a) locating a visual display of an availability time indicator immediately proximate to the office area of the operator so as to indicate the present availability of the operator to the potential visitor when the potential visitor is located in visual proximity to the office area of the operator so as to be able to view the visual display;

(b) permitting the operator to input time information into a controller of the availability time indicator;

(c) storing the inputted time information in a memory for use by the controller of the availability time indicator;

(d) calculating approximately when the operator will become available based on the time information; and

(e) changing at least a portion of the visual display in response to said time calculator.

34. The method as recited in claim 37, wherein said determining an availability time representing a time at which the operator will become availability comprises adding the busy period to the approximate time of day.

36. The method as recited in claim 35 wherein the changing at least a portion of the visual display indicates the arrival of an availability time.

37. The method as recited in claim 35 and further comprising utilizing a plurality of visual displays.

38. The method as recited in claim 35 wherein the controller comprises a visual display of the controller and further comprising flashing at least a portion of the visual display of the controller to indicate arrival of an availability time.

39. The method as recited in claim 35 and wherein the controller comprises a visual display of the controller and further comprising displaying an availability time on the visual display of the controller.

45. The method as described in claim 35 or 41 and further comprising accessing the timing system by a user from a remote location.

46. The method as described in claim 45 and further comprising accessing the timing system via a computer network.

47. The method as described in claim 46 and further comprising accessing the timing system via a telephony system.

41. A method of indicating to a potential visitor of an operator of a timing system the present availability of the operator of the timing system, the operator of the timing system having an office area which defines an area of personal workspace for the operator, the method comprising:

(a) locating an availability status indicator immediately proximate to the office area of the operator so as to indicate the present availability of the operator to the potential visitor when the potential visitor is located in visual proximity to the office area of the operator so as to be able to view the availability status indicator;

(b) permitting the operator to input time information into a controller of the availability status indicator;

(c) storing the inputted time information in a memory for use by the controller of the availability time indicator;

(d) calculating approximately when the operator will become available based on the time information; and

(e) changing the availability status indicator from a lighted state to an unlighted state in response to said calculating approximately when the operator will become available.