Enhanced call waiting

• US 5,825,867 A
• Filed: 03/18/1994
• Issued: 10/20/1998
• Est. Priority Date: 09/14/1984
• Status: Expired due to Term

• Current Assignee: Aspect Communications Corporation (Alvaria Incorporated)
• Original Assignee: Aspect Telecommunications Corporation (Alvaria Incorporated)
• Inventors: Fuller, Robert M., Epler, Frederick A., Kranzler, Daniel R., Blanchard, John T.
• Primary Examiner(s): Hong, Harry S.
• Application Number:
  US08/210,347
• Time in Patent Office: 1,677 Days
• Field of Search: 379/127, 379/142, 379/67, 379/88, 379/89, 379/188, 379/189, 379/196, 379/197, 379/198, 379/199, 379/200, 379/201, 379/210, 379/211, 379/214, 379/215, 379/246, 379/97 , 379/93.26, 379/202, 379/203, 379/204, 379/205, 379/206, 379/212
• US Class Current: 379/215.01
• CPC Class Codes: H04M 1/006 Call diverting means
• CPC Class Codes: H04M 1/27 Devices whereby a plurality of signals may be stored simultaneously
• CPC Class Codes: H04M 1/652 Means for playing back the recorded messages by remote control over a telephone line H04M1/658 takes precedence
• CPC Class Codes: H04M 1/658 Means for redirecting recorded messages to other extensions or equipment
• CPC Class Codes: H04M 1/665 by checking the validity of a code
• CPC Class Codes: H04M 11/00 Telephonic communication systems specially adapted for combination with other electrical systems
• CPC Class Codes: H04M 11/022 Paging systems personal calling arrangements or devices G08B3/1008; selective calling networks H04W84/022
• CPC Class Codes: H04M 2203/2005 Temporarily overriding a service configuration
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/005 Interface circuits for subscriber lines current supply H04M19/00 and subgroups; supervisory, monitoring or testing arrangements H04M3/22 and subgroups; in key telephone systems H04M9/006
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/428 : Arrangements for placing incoming calls on hold
• CPC Class Codes: H04M 3/436 : Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/465 : Arrangements for simultaneously calling a number of substations until an answer is obtained
• CPC Class Codes: H04M 3/487 : Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/527 : Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 3/53 : Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04M 3/533 : Voice mail systems
• CPC Class Codes: H04M 3/537 : Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 3/54 : Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 3/56 : Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04Q 11/0457 : Connection protocols
• CPC Class Codes: H04Q 2213/1305 : Software aspects
• CPC Class Codes: H04Q 2213/13072 : Sequence circuits for call signaling, ACD systems
• CPC Class Codes: H04Q 2213/13091 : CLI, identification of calling line
• CPC Class Codes: H04Q 2213/13093 : Personal computer, PC
• CPC Class Codes: H04Q 2213/13095 : PIN / Access code, authentication
• CPC Class Codes: H04Q 2213/13097 : Numbering, addressing
• CPC Class Codes: H04Q 2213/13098 : Mobile subscriber
• CPC Class Codes: H04Q 2213/13102 : Common translator
• CPC Class Codes: H04Q 2213/13103 : Memory
• CPC Class Codes: H04Q 2213/13106 : Microprocessor, CPU
• CPC Class Codes: H04Q 2213/13141 : Hunting for free outlet, circuit or channel
• CPC Class Codes: H04Q 2213/1315 : Call waiting
• CPC Class Codes: H04Q 2213/13173 : Busy signals
• CPC Class Codes: H04Q 2213/13174 : Data transmission, file transfer
• CPC Class Codes: H04Q 2213/13175 : Graphical user interface [GUI], WWW interface, visual indication
• CPC Class Codes: H04Q 2213/1318 : Ringing
• CPC Class Codes: H04Q 2213/13204 : Protocols
• CPC Class Codes: H04Q 2213/13209 : ISDN
• CPC Class Codes: H04Q 2213/13213 : Counting, timing circuits
• CPC Class Codes: H04Q 2213/13216 : Code signals, frame structure
• CPC Class Codes: H04Q 2213/1322 : PBX
• CPC Class Codes: H04Q 2213/13222 : PBX circuits in public exchange, centrex
• CPC Class Codes: H04Q 2213/13224 : Off-net subscriber, dial in to/out from network, teleworking
• CPC Class Codes: H04Q 2213/1324 : Conference call
• CPC Class Codes: H04Q 2213/1325 : Priority service
• CPC Class Codes: H04Q 2213/13256 : Call screening
• CPC Class Codes: H04Q 2213/1326 : Consultation call, broker's call, call hold, toggling
• CPC Class Codes: H04Q 2213/13271 : Forced release
• CPC Class Codes: H04Q 2213/13274 : Call rejection, call barring
• CPC Class Codes: H04Q 2213/13282 : Call forward, follow-me, call diversion
• CPC Class Codes: H04Q 2213/13286 : Direct in-dialling in PBX, DDI
• CPC Class Codes: H04Q 2213/13299 : Bus
• CPC Class Codes: H04Q 2213/13305 : Transistors, semiconductors in general
• CPC Class Codes: H04Q 2213/1332 : Logic circuits
• CPC Class Codes: H04Q 2213/13322 : Integrated circuits
• CPC Class Codes: H04Q 2213/13331 : Abbreviated dialling
• CPC Class Codes: H04Q 2213/13374 : Paging
• CPC Class Codes: H04Q 2213/13376 : Information service, downloading of information, 0800/0900 services
• CPC Class Codes: H04Q 2213/13377 : Recorded announcement
• CPC Class Codes: H04Q 2213/13385 : Off-net subscriber
• CPC Class Codes: H04Q 2213/13405 : Dual frequency signaling, DTMF
• CPC Class Codes: H04Q 2213/13513 : UPT - personal as opposed to terminal mobility, inc. number portability
• CPC Class Codes: H04Q 2213/13515 : authentication, authorisation - fraud prevention
• CPC Class Codes: H04Q 2213/13532 : mobile networks
• CPC Class Codes: H04Q 2213/13533 : multivendor and hybrid, e.g. public/private, networks, inc. international
• CPC Class Codes: H04Q 2213/13547 : subscriber, e.g. profile, database, database access
• CPC Class Codes: H04Q 3/005 : Personal communication services, e.g. provisions for portability of subscriber numbers
• CPC Class Codes: H04Q 3/54 : in which the logic circuitry controlling the exchange is centralised
• CPC Class Codes: H04Q 3/542 : Logic circuits or arrangements therefor
• CPC Class Codes: H04Q 3/54525 : Features introduction
• CPC Class Codes: H04Q 3/54566 : Intelligent peripherals, adjunct processors
• CPC Class Codes: H04Q 3/54591 : Supervision, e.g. fault localisation, traffic measurements, avoiding errors, failure recovery, monitoring, statistical analysis
• CPC Class Codes: H04Q 3/622 : Circuit arrangements therefor
• CPC Class Codes: H04Q 3/625 : Arrangements in the private branch exchange
• CPC Class Codes: H04Q 3/627 : Details
• CPC Class Codes: H04Q 3/72 : Finding out and indicating number of calling subscriber
• CPC Class Codes: H04W 4/12 : Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/16 : Communication-related supplementary services, e.g. call-transfer or call-hold
• CPC Class Codes: H04W 68/00 : User notification, e.g. alerting and paging, for incoming communication, change of service or the like
• CPC Class Codes: H04W 68/12 : Inter-network notification
• CPC Class Codes: H04W 76/10 : Connection setup
• CPC Class Codes: H04W 8/18 : Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data
• CPC Class Codes: H04W 84/022 : One-way selective calling networks, e.g. wide area paging
• CPC Class Codes: H04W 88/022 : Selective call receivers
• CPC Class Codes: H04W 88/185 : Selective call encoders for paging networks, e.g. paging centre devices
• CPC Class Codes: H04W 92/02 : Inter-networking arrangements

Abstract

A method of and apparatus for providing telecommunication services to a user. When the user is engaged in a first telephone call via a telephone switch with a first party and a second party attempts to place a second telephone call to the user via the switch, the method and apparatus advise the second caller that the user is engaged in a telephone conversation and allow the second caller to determine whether to interrupt the user or choose another alternative. The user can then decide whether to accept the call from the second caller, putting the first caller on hold, or to refuse the second call. Alternative embodiments are disclosed where the user is advised of the identity of the second caller (or wherein the user has previously authorized certain callers to interrupt a current call with a new call), and then the user can decide whether to accept the call from the second party (placing the first party on hold) or to deny the second party (in which case the second party is transferred to a message center).

Claims

1. A method of providing telecommunication services to a user when the user is engaged in a first telephone call with a first party over a voice channel while a second party attempts to place a second telephone call to the user, the method comprising the steps of:

(a) after the second party places the second telephone call, receiving identification information relating to the second party; and

(b) transmitting the received identification information to the user via said voice channel while the user remains engaged with the first telephone call so that the user hears at least the received identification information while the first party continues to hear the user, but without transmitting the received identification information to the first party over said voice channel.

2. The method of claim 1 wherein the user continues to receive audio emissions of the first party while hearing the received identification information.

3. The method of claim 2 further including:

(c) detecting whether or not the user inputs a command, and in response to the detection of said command, coupling the second telephone call from the second party with the user.

4. The method of claim 3 further wherein when a third party attempts to place a third telephone call to the user when said user is actively engaged with either said first or second party, steps (a), (b) and (c) are then performed in connection with said third party rather than said second party.

5. The method of claim 3 further including, in response to a lack of detection of said command, coupling the call from the second party to a message center.

6. The method of claim 3 wherein said first party is placed on hold in response to the detection of said command and further including detecting whether the user subsequently inputs said command to toggle or loop among parties then on hold, and further including transmitting available identification for a party immediately prior to connecting the user to such party in response to subsequent inputs of said command.

7. The method of claim 1 wherein the second party is prompted to provide identification information which then is transmitted to the user as said received identification information.

8. The method of claim 7 wherein the identification information provided by the second party is an audible response.

9. The method of claim 1 wherein step (b) is selectively performed based upon previously stored selection criteria.

10. The method of claim 1 wherein step the identification information received in step (a) is received in a different format than which it is transmitted in step (b).

11. An apparatus for providing communication services to a user, said apparatus comprising:

(a) a switch for coupling the user in a first telephone call with a first party via an audio path; and

(b) a programmed call processor coupled to said switch and responsive to a second party attempting to place a second telephone call to the user when the user is already engaged in said first telephone call, said call processor being programmed to;

(i) receive identification information relating to the second party;

(ii) transmit the received identification information to the user via the audio path of the first telephone call, without directly transmitting the received caller identification information to the first party and without muting the first party from the audio path to the user.

12. The apparatus of claim 11 wherein said call processor is programmed to allow the user to continue to receive audio emissions of the first party while hearing the received identification information.

13. The apparatus of claim 12 wherein said call processor is further programmed to:

(iii) detect whether or not the user inputs a complete connection command; and

(iv) instruct said switch to place the second party in telephone communication with the user upon receiving said complete connection command from the user.

14. The apparatus of claim 13 wherein said call processor is further programmed to:

(v) place said first party on hold in response to the detection of said command;

(vi) detect whether the user subsequently inputs said command one or more times to toggle or loop among parties then on hold;

(vii) transmit available identification for a party immediately prior to connecting the user to such party in response to subsequent inputs of said command.

15. The apparatus of claim 13 wherein said call processor is further programmed to instruct said switch to couple said second telephone call to a voice mail facility if said complete connection command is not received within a period of time.

16. The apparatus of claim 11 wherein the call processor is programmed to prompt the second party to identify himself or herself and to transmit any response provided by the second party to the user as said received identification information.

17. The apparatus of claim 16 wherein the response provided by the second party is an audible response and wherein said call processor is programmed to transmit the audible response to the user as said received identification information.

18. The apparatus of claim 11 wherein said caller processor is programmed to advise the user that there is a call waiting only if the received identification information meets certain previously stored selection criteria.

19. The apparatus of claim 11 wherein said call processor is further programmed to receive the identification information in a first format and transmit it in a different format.

20. A method of controlling a telephone call to a user of a telecommunications system, comprising the steps of:

storing in a database one or more incoming call identifiers associated with a person making an incoming call, and one or more incoming call screening control options from a group including;

standard call screening, special person screening, which uses a special person screening private code, voice screening, and caller number screening,

detecting an incoming call from a party, determining if the user is engaged in a telephone call with another party, and upon determining that the user is so engaged;

determining the incoming call screening control option selected and comparing an incoming call identifier for the incoming call with the incoming call identifiers for the incoming call screening control option selected, and

if the comparing does not provide a comparing match, informing the party making the incoming call to leave a message, and

if the comparing does provide a comparing match and the incoming call screening control option is standard call screening, attempting a connection by the party making the incoming call with the user, and

if the comparing does provide a comparing match and the incoming call screening control option is the special person screening, requesting the party making the incoming call to provide the special person code screening private code and, if the special person screening private code provides a private code match, attempting a connection by the party making the incoming call with the user, and

if the comparing does provide a comparing match and the incoming call screening control option is voice screening, requesting the party making the incoming call to provide a voice statement, recording the voice statement, and attempting a connection by the party making the incoming call with the user,

such that when attempting a connection by the party making the incoming call with the user a determination is made as to whether the user remains engaged with another party, and, if the user is disengaged, connecting the party making the incoming call with the user, and, if the user is engaged with another party;

if the determining of the incoming call screening option provides either caller number screening or special person screening, retrieving the caller name provided for the party making the incoming call, providing a message to the user identifying the caller name of the party making the incoming call, and

if the determining of the incoming call screening option provides for voice screening, retrieving the voice statement, providing the voice statement to the user,

and

sensing a command entered by the user to connect to the party making the incoming call, and upon sensing said command, disconnecting the user'"'"'s telephone call the another party and connecting the party making the incoming call with the user.

21. The method of claim 20 wherein the step of detecting an incoming call includes providing the user with a user notification processing option for providing a notification to the user that an incoming call was attempted but not connected to the user.

22. The method of claim 20 wherein the step of detecting an incoming call includes providing the user with a message processing option for listening to, deleting or saving messages.

23. The method of claim 20 wherein the step of attempting a connection by the party making the incoming call with the user includes the step of providing the party making the incoming call with an option of leaving a message for the user.

24. An apparatus for controlling a telephone call to a user at a user'"'"'s telephone, said apparatus comprising:

a database for storing one or more incoming call identifiers associated with a person making an incoming call and one or more incoming call screening control options from a group including;

standard call screening, special person screening, including a special person screening private code, voice screening, and caller number screening;

a switch, coupled to the database, for coupling telephone calls to the user'"'"'s telephone from one or more incoming callers; and

a call processing facility, coupled to the database and switch, including;

means for detecting an incoming call to the switch and determining from information stored in the database the incoming call identifier associated with a caller making the incoming call,

computing means coupled to the means for detecting for determining if the user'"'"'s telephone is engaged, and upon determining that the user'"'"'s telephone is engaged;

determining the incoming call screening control option stored in the database and comparing the incoming call identifier for the party making the incoming call with the incoming call identifiers for the incoming call screening control option selected, and

if the comparing does not provide a comparing match, informing the party making the incoming call to leave a message, and

if the comparing does provide a comparing match and the incoming call screening control option is standard call screening, attempting a connection of the incoming call with the user'"'"'s telephone, and

if the comparing does provide a comparing match and the incoming call screening control option is the special person screening, requesting the party making the incoming call to provide the special person code screening private code and, if the special person screening private code provides a private code match, attempting a connection of the incoming call with the user'"'"'s telephone, and

if the comparing does provide a comparing match and the incoming call screening control option is voice screening, requesting the first-non user to provide a voice statement, recording the voice statement, and attempting a connection of the incoming call with the user'"'"'s telephone,

such that when attempting a connection of the incoming call with the user a determination is made as to whether the user'"'"'s telephone is engaged, and, if the user'"'"'s telephone is disengaged, connecting the incoming call with the user'"'"'s telephone, and, if the user'"'"'s telephone is engaged with another party;

if the determining of the incoming call screening option provides either caller number screening or special person screening, retrieving the caller name provided for the party making the incoming call, providing a message to the user identifying the caller name of the party making the incoming call and

if the determining of the incoming call screening option provides for voice screening, retrieving the voice statement, sending the voice statement to the user'"'"'s telephone,

and

sensing a command entered by the user to connect to the party making the incoming call, and upon sensing said command, causing said switch to connect the user'"'"'s telephone with the incoming call.

25. The apparatus of claim 24 wherein the computer means includes means for providing the user with a user notification processing option for notifying the user that an incoming call was attempted but not connected to the user.

26. The apparatus of claim 24 wherein the computer means includes means for providing the user with a message processing option for listening to, deleting or saving messages.

27. The apparatus of claim 24 wherein the computer means includes means for providing the user with a non-user notification option to allow a caller who is attempting to connect with the user to have an option of leaving a message for the user.