System for diagnosing a source of malfunction resulting from the execution of a print job in a network printing system

• US 5,825,989 A
• Filed: 05/07/1996
• Issued: 10/20/1998
• Est. Priority Date: 06/12/1992
• Status: Expired due to Term

• Current Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Original Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Inventors: Hill, John R. Jr., Zell, Thomas B., Sonty, Atashi C.
• Primary Examiner(s): Mancuso, Joseph
• Assistant Examiner(s): Garcia, Gabriel I.
• Application Number:
  US08/646,008
• Time in Patent Office: 896 Days
• Field of Search: 395/101, 395/106, 395/109, 395/113, 395/116, 395/181, 395/182.04, 395/182.06, 395/183.01, 395/570, 395/183.02, 399/16, 399/18, 399/19, 399/21, 399/22, 340/852.2, 370/241, 370/242, 358/504, 358/405, 358/413, 358/437, 382/184
• US Class Current: 358/1.14
• CPC Class Codes: G06F 11/2221 to test input/output devices or peripheral units
• CPC Class Codes: G06F 3/121 Facilitating exception or error detection and recovery, e.g. fault, media or consumables depleted
• CPC Class Codes: G06F 3/1244 Job translation or job parsing, e.g. page banding
• CPC Class Codes: G06F 3/1285 Remote printer device, e.g. being remote from client or server
• CPC Class Codes: G06F 3/1296 Printer job scheduling or printer resource handling
• CPC Class Codes: G06F 40/103 Formatting, i.e. changing of presentation of documents automatic justification G06F40/189; automatic line break hyphenation G06F40/191

Abstract

An apparatus is provided for diagnosing a selected print job transmitted to a printing system, the selected print job causing the printing system to malfunction when the selected print job is processed by the printing system. The diagnosing apparatus includes an apparatus for capturing the selected print job as it is transmitted to the printing system, and a storage section, communicating with the capturing arrangement, for holding the selected print job. A medium receives the selected print job from the storage section to transfer the selected print job to a diagnostic device for ascertaining the cause of the printing system malfunction with the selected print job.

Claims

1. In a network printing system for decomposing a plurality of jobs, each of which plurality of jobs normally includes a job name, a diagnostic system for diagnosing one or more special jobs, each of which special job is characterized by a special or null job name, each job with the special or null name causing the printing system to malfunction, comprising:

a capturing subsystem, communicating with said network, for receiving each of the plurality of jobs;

a storage device for storing each of the plurality of jobs in the storage device in anticipation of decomposition thereof;

an interpretation subsystem, communicating with said storage device, for parsing at least a header portion of a copy of each of the plurality of jobs, said parsing being performed to an extent necessary for obtaining the job name of each job copy;

a system manager, communicating with said interpretation subsystem, for examining the job name of each job, wherein when the examined job name for one of the plurality of jobs does not correspond with the special or null job name, a copy of the one of the plurality of jobs is parsed in full, with said interpretation subsystem, and the one of the plurality of jobs is deleted from said storage device without performing a diagnostic routine thereon; and

a diagnostic subsystem, communicating with said system manager, said diagnostic subsystem performing the diagnostic routine on the one of the plurality of jobs, when the examined job name of the one of the plurality of jobs corresponds with the special or null job name, so as to determine what it is about the one of the plurality of jobs that causes the printing system to malfunction.

2. The diagnostic system of claim 1, further comprising a portable storage device to which a copy of the one of the plurality of jobs is transferred when the examined job name of the one of the plurality of jobs corresponds with the special or null job name.

3. The diagnostic system of claim 2, wherein, in response to transferring the one of the plurality of jobs to said portable storage device, a corresponding job original stored in said storage device is deleted.

4. The diagnostic system of claim 1, further comprising a switch for disposing the diagnostic system in one of a first state and a second state, said storage device being responsive to the disposition of said switch such that no job, a copy of which has been introduced to said interpretation subsystem, is maintained in said storage section unless said switch is disposed in the first state.

5. The diagnostic system of claim 3, further comprising a second switch for disposing the diagnostic system in one of a first state and a second state, said storage device being responsive to the disposition of both said switch and second switch such that no job, a copy of which has been introduced to said interpretation subsystem, is maintained in said storage section unless both said switch is disposed in the first state and said second switch is disposed in the first state.

6. The diagnostic system of claim 1, wherein each job whose job name corresponds with the special job name is divided into multiple portions to facilitate the diagnosis thereof.