Automated travel service management information system

• US 5,832,451 A
• Filed: 01/23/1996
• Issued: 11/03/1998
• Est. Priority Date: 01/23/1996
• Status: Expired due to Term

• Current Assignee: Hewlett Packard Enterprise Development LP (Hewlett-Packard Enterprise Company)
• Original Assignee: Electronic Data Systems Corporation (Perspecta, Inc.)
• Inventors: Molsberry, Stephen B., Kambhampaty, Krishna, Clem, Gregory B., Flake, Wayne L.
• Primary Examiner(s): TKACS, STEPHEN R
• Application Number:
  US08/589,934
• Time in Patent Office: 1,015 Days
• Field of Search: 395/201, 395/206, 395/207, 705/1, 705/5, 705/6, 705/7, 707/2, 707/3, 707/4, 707/10, 707/101, 707/104, 707/201
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/025 Coordination of plural reservations, e.g. plural trip segments, transportation combined with accommodation
• CPC Class Codes: Y10S 707/99942 Manipulating data structure, e.g. compression, compaction, compilation
• CPC Class Codes: Y10S 707/99945 Object-oriented database structure processing

Abstract

A method (1000) of automatically managing travel service information is provided. The method generates a business entity profile and individual profile for customers (1004, 1006), and stores the information in a relational database. Customer reservation services information retrieved from all available sources is also stored in the same database (1010). Consequently, the customer reservation services information and the profile information is made available, simultaneously, for use by an agent in processing a customer'"'"'s travel request (1013).

Claims

1. A method of providing decisional support for travel services, comprising the steps of:

generating a business entity profile;

generating an individual profile;

automatically accessing plural computer reservation systems to obtain inventory information;

integrating the inventory information received from the plural computer reservation systems so that the inventory information is accessible by a single format;

storing the business entity profile, the individual profile, and the integrated inventory information in a database;

receiving a travel request from a customer; and

automatically accessing the database, including the integrated inventory information therein, in response to the reception of the travel request.

2. The method of claim 1, further comprising the step of generating complete travel arrangements for the customer in response to the received travel request.

3. The method of claim 1, wherein the step of automatically accessing the plural computer reservation systems comprises the step of receiving inventory information relating to travel services from each of the plural computer reservation systems.

4. The method of claim 3 wherein the inventory information from each of the plural computer reservation systems comprises airline flight availability information.

5. The method of claim 1, wherein the step of storing comprises the step of storing the business entity profile, the individual profile, and the integrated inventory information in a relational database.

6. The method of claim 1, further comprising the steps of:

generating travel documents in response to the travel request; and

distributing the travel documents to the customer.

7. The method of claim 1, further comprising the step of updating the business entity and individual profiles.

8. A method of providing decisional support for a travel agent providing travel services to at least one customer, comprising the steps of:

generating a business entity profile, the business entity profile having business entity information relating to at least one business entity;

generating an individual profile, the individual profile having individual information relating to the at least one customer;

automatically accessing inventory information from plural computer reservation systems;

integrating the business entity information, the individual information and the inventory information from each of the plural computer reservation systems, so that the integrated business entity, individual and inventory information is simultaneously accessible by the travel agent;

receiving a travel request from the at least one customer; and

generating travel arrangements for the customer in response to the received travel request, using the integrated business entity, individual, and inventory information.

9. The method of claim 8, wherein the step of generating travel arrangements is performed automatically.

10. The method of claim 8, wherein the integrating step includes the step of integrating the inventory information received from the plural computer reservation systems so that the integrated inventory information is accessible by a single format.

11. The method of claim 8 wherein the inventory information from each of the plural computer reservation systems comprises airline flight costs.

12. The method of claim 8, further comprising the step of updating the business entity information in the business entity profile and the individual information in the individual profile.

13. The method of claim 8, wherein the integrating step includes the step of storing the business entity profile, the individual profile, and the inventory information from the plural computer reservation systems in a database.

14. The method of claim 13, wherein the integrating step comprises the step of storing the business entity profile, the individual profile, and the inventory information from the plural computer reservation systems in a relational database.

15. A system of providing decisional support for a travel agent providing travel services to at least one customer, the system comprising:

a database operable to store a business entity profile, an individual profile, and inventory information;

a processor coupled to the database and operable to;

automatically access plural computer reservation systems to obtain inventory information;

integrate the inventory information from the plural computer reservation systems;

receiving a travel request from a customer; and

automatically access the database in response to the reception of the travel request; and

a terminal associated with the processor, the terminal being operable to simultaneously display the business entity information, the individual information, and the integrated inventory information to the travel agent for arranging travel for the customer according to the travel request.

16. The system of claim 15, wherein the processor is further operable to generate travel arrangements for the customer.

17. The system of claim 15, wherein the business entity profile contains business entity information relating to at least one business entity and the individual profile contains individual information relating to at least one customer.

18. The system of claim 15, further comprising a travel information analysis device.

19. The system of claim 15, wherein the processor is further operable to integrate the inventory information from the plural computer reservation systems so that the inventory information is accessible by a single format.

20. The system of claim 15, wherein the processor is further operable to store the integrated inventory information in the database.

21. The system of claim 15, wherein the database is a relational database.

22. The system of claim 15, wherein the processor is further operable to verify fares for travel services provided abroad.