System and method for electronically auditing point-of-sale transactions

• US 5,832,458 A
• Filed: 11/19/1997
• Issued: 11/03/1998
• Est. Priority Date: 06/07/1995
• Status: Expired due to Term

• Current Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Original Assignee: Electronic Data Systems Corporation (Perspecta, Inc.)
• Inventors: Jones, Charles R.
• Primary Examiner(s): Tracs, Stephen R.
• Application Number:
  US08/974,146
• Time in Patent Office: 349 Days
• Field of Search: 705/1, 705/7, 705/10, 705/11, 705/14, 705/16, 705/21, 705/24, 395/200.54, 395/200.57, 235/375, 235/376
• US Class Current: 705/14.26
• CPC Class Codes: G06Q 20/202 Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0225 Avoiding frauds
• CPC Class Codes: G06Q 30/0238 at point-of-sale [POS]
• CPC Class Codes: G07G 3/00 Alarm indicators, e.g. bells

Abstract

An automated system and method for electronically auditing point-of-sale transactions is provided. Each retail store outfitted with the present invention has at least partially automated point-of-sale system for processing a retail sales transaction in the normal operation of the retail store. A non-invasive automated electronic auditing system is disposed in each store for monitoring the point-of-sale system in a substantially totally passive manner and for collecting a copy of each retail sales transactions on the point-of-sale system. The electronic auditing system preferably includes a sensor assembly for detecting the processed retail sales transactions and a computer processor coupled to the sensor assembly for processing the detected retail sales transactions. The point-of-sale system operates independently of the electronic auditing system; the electronic auditing system operating responds to the point-of-sale system without requiring any responsive operation by the point-of-sale system and without requiring any modificaiton of the point-of-sale system. An audit system processor is also provided which is remotely located from the retail store for receiving the processed retail sales transaction data for subsequent use by manufacturers.

Claims

1. A system for electronically auditing point-of-sale transactions, comprising:

at least one retail store, each store accepting coupons issued for use in connection with specific articles, each store having at least one partially automated point-of-sale system for processing a retail sales transaction in the normal operation of said retail store, the retail sales transaction comprising at least one coupon transaction stored as a coupon transaction record, including the universal product code (UPC) number of the article and the UPC number of the coupon;

a non-invasive automated electronic auditor disposed in each of said stores for monitoring said point-of-sale system in a substantially totally passive manner and for collecting a copy of each of said coupon transaction records, said electronic auditor including a sensor assembly for detecting said coupon transaction records and a computer processor coupled to said sensor assembly for processing said coupon transaction records;

said point-of-sale system operating independently of said electronic auditor, said electronic auditor operating responsive to said point-of-sale system without requiring any responsive operation by said point-of-sale system and without requiring any modification of said point-of-sale system; and

an audit system processor remotely located from said at least one retail store for receiving said processed coupon transaction records, the audit system processor further for auditing the redemption of coupons to insure the coupons have been used only in connection with the specific articles for which the coupons were issued and auditing said coupon transaction record received from said automated electronic auditor for activity which is a predetermined statistical deviation from normal.

2. The automated system for electronically auditing point-of-sale transactions of claim 1, wherein said activity is increased coupon redemption.

3. The automated system for electronically auditing point-of-sale transactions of claim 1, wherein said activity is a high frequency of manual overrides.

4. The automated system for electronically auditing point-of-sale transactions of claim 1, wherein said activity is non-normal variations in universal product code distributions.

5. The automated system for electronically auditing point-of-sale transactions of claim 1, wherein said activity is extremely fast total transaction times.

6. The automated system for electronically auditing point-of-sale transactions of claim 1, wherein said audit system processor also audits said processed retail sales transaction data received from said automated electronic auditor for predetermined incremental increases relative to a benchmark in sales of at least one selected product.

7. The automated system for electronically auditing point-of-sale transactions of claim 6, wherein said benchmark is the unsupported normal volume for said at least one retail store.

8. The automated system for electronically auditing point-of-sale transactions of claim 6, wherein said benchmark is the established trend line of sales volume for said at least one retail store.

9. A method for electronically auditing point-of-sale transactions, comprising the steps of:

passively recording by an electronic audit system within a retail store an entire point-of-sale system sales transaction, the transaction comprising at least one coupon redemption;

storing by said electronic audit system said recorded entire sales transaction as a record in an audit transaction database, the record of the sales transaction including at least one coupon transaction record for the at least one coupon redemption, the at least one coupon transaction record including the UPC number of the purchased item and the UPC number of the coupon;

repeating said steps of recording and storing until a request for uploading of said stored records is received by said electronic audit system;

communicating to an audit system processor remotely located from said electronic audit system said stored records;

analyzing said at least one coupon transaction record based on predetermined guidelines stored in said audit system processor to audit the redemption of coupons to insure the coupons have been used only in connection with the specific articles for which the coupons were issued; and

preparing reports based on results of said step of analyzing, said reports flagging activity of said point-of-sale system which is a predetermined statistical deviation from normal.

10. The method for electronically auditing point-of-sale transactions of claim 9, further comprising the step of sensing a state of a register at a point-of-sale system.

11. The method for electronically auditing point-of-sale transactions of claim 9, wherein said activity is increased coupon redemption.

12. The method for electronically auditing point-of-sale transactions of claim 9, wherein said activity is a high frequency of manual overrides.

13. The method for electronically auditing point-of-sale transactions of claim 9, wherein said activity is non-normal variations in universal product code distributions.

14. The method for electronically auditing point-of-sale transactions of claim 9, wherein said activity is extremely fast total transaction times.

15. A method for electronically auditing point-of-sale transactions, comprising the steps of:

passively recording by an electronic audit system within a retail store an entire point-of-sale system sales transaction, the transaction comprising at least one coupon redemption;

storing by said electronic audit system said recorded entire sales transaction as a record in an audit transaction database, the record of the sales transaction including at least one coupon transaction record for the at least one coupon redemption, the at least one coupon transaction record including the UPC number of the purchased item and the UPC number of the coupon;

repeating said steps of recording and storing until a request for uploading of said stored records is received by said electronic audit system;

communicating to an audit system processor remotely located from said electronic audit system said stored records;

analyzing said at least one coupon transaction record based on predetermined guidelines stored in said audit system processor to audit the redemption of coupons to insure the coupons have been used only in connection with the specific articles for which the coupons were issued; and

preparing reports based on results of said step of analyzing, said reports flagging predetermined incremental increases relative to a benchmark in sales of at least one selected product.

16. The method for electronically auditing point-of-sale transactions of claim 15, wherein said benchmark is the unsupported normal volume for said retail store.

17. The method for electronically auditing point-of-sale transactions of claim 15, wherein said benchmark is the established trend line of sales volume for said retail store.