Data collection system

• US 5,835,575 A
• Filed: 03/26/1997
• Issued: 11/10/1998
• Est. Priority Date: 03/26/1997
• Status: Expired due to Term

• Current Assignee: Sandata Technologies Incorporated
• Original Assignee: Bert E. Brodsky, Gary Stoller
• Inventors: Stoller, Gary, Broadsky, Bert E.
• Primary Examiner(s): Chan, Wing F.
• Application Number:
  US08/824,530
• Time in Patent Office: 594 Days
• Field of Search: 705/32, 348/14-16, 379/93.01, 379/92.01-92.03, 379/93.02, 379/93.12, 379/93.18, 379/93.26-93.28, 379/90.01, 379/110.01, 379/38-40, 379/42, 379/49, 379/67, 379/88, 379/89, 379/127
• US Class Current: 379/93.01
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: G06Q 10/1091 Recording time for administrative or management purposes
• CPC Class Codes: H04M 2201/50 Telephonic communication in combination with video communication
• CPC Class Codes: H04M 2203/2061 Language aspects
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber

Abstract

A computer-based system is provided for collecting data from callers, including a customer'"'"'s database corresponding to a customer'"'"'s Dialed Number Identification Service (DNIS) and in which system the caller has an identification code. When a call is received, the DNIS is detected and is compared with the customer'"'"'s database to determine the data to collect during the call. If a caller identification code is required, then the caller identification code is obtained and the caller identification code is compared, via the computer, with a check digit algorithm without referencing a caller identification code database. After the call is terminated, a call record is created for the received call.

Claims

1. A system for collecting data from callers, including a customer'"'"'s database corresponding to a customer'"'"'s Dialed Number Identification Service (DNIS) and in which system the caller has an identification code, including the steps of:

connecting a computer system to a telephone network;

when a call is received, detecting the DNIS;

comparing the DNIS with said customer'"'"'s database to determine the data to collect during the call;

if the caller identification code is required, then obtaining the caller identification code;

comparing the caller identification code, via said computer, with an algorithm without referencing a caller identification code database; and

creating a call record for the received call.

2. A system as defined by claim 1, said algorithm comprising a check digit algorithm and said caller identification code comprising a series of numbers.

3. A system as defined by claim 1, in which when the call is received, also detecting the Automatic Number Identification (ANI) and including the ANI in said call record created for the received call.

4. A system as defined by claim 3, wherein if the customer'"'"'s database does not require the obtaining of the caller'"'"'s identification code, then skipping the steps of obtaining the caller'"'"'s identification code and comparing the identification code with an algorithm, but creating a call record and saving the ANI and the time and date of the call.

5. A system as defined in claim 1, including the steps of determining from the customer'"'"'s database what language to use for recorded messages and thereafter automatically selecting and using the determined language in collecting the data.

6. A system as defined in claim 1, in which the step of creating a call record includes the steps of after the call is terminated, accessing a caller identification code database, accessing a call database having date and time information, and accessing an ANI database, for obtaining from said databases, for the call record, the identification of the caller, the date and time of the call, and the location from where the call was made.

7. A system as defined in claim 1, in which said customer is a company with employees that provide services to a client, said caller is one of said employees and said client is the person receiving service from said employee at the ANI location.

8. A system as defined in claim 1, in which the call is made from a video telephone and the call record includes the storage of video information relating to the caller.

9. A system for collecting data from callers, including a customer'"'"'s database corresponding to a customer'"'"'s Dialed Number Identification Service (DNIS) and in which system the caller has an identification code, including the steps of:

connecting a computer system to a telephone network;

when a call is received, detecting the DNIS and the ANI;

comparing the DNIS with said customer'"'"'s database to determine the data to collect during the calls;

if a caller identification code is required, then obtaining the caller identification code from the caller;

comparing the caller identification code, via said computer, with an algorithm without referencing a caller identification code database, said algorithm comprising a check digit algorithm and said caller identification code comprising a series of numbers;

if the customer'"'"'s database does not require the obtaining of the caller'"'"'s identification code, then skipping the steps of obtaining the caller'"'"'s identification code and comparing the identification code with an algorithm;

creating a call record for the received call, the step of creating said call record including the steps of after the call is terminated, accessing a caller identification code database, accessing a call database having date and time information, and accessing an ANI database, for obtaining from said databases, for said call record, the identification of the caller, the date and time of the call, and the location from where the call was made; and

said customer being a company with employees that provide services to a client, said caller being one of said employees and said client being the person receiving services from said employee at the ANI location.

10. A system as defined in claim 9, including the step of determining from the customer'"'"'s database what language to use for recorded messages and thereafter automatically selecting and using the determined language in collecting the data.

11. A system for collecting data from callers, including a customer'"'"'s database corresponding to a customer'"'"'s Dialed Number Identification Services (DNIS) and in which the system the caller has an identification code, which system comprises:

a computer system connected to a telephone network;

means for detecting the DNIS when a call is received;

means for comparing the DNIS with said customer'"'"'s database to determine the data to collect during the call;

means for obtaining the caller identification code if the caller identification code is required;

computer means for comparing the caller identification code with an algorithm without referencing a caller identification code database; and

means for creating a call record for the received call.

12. A system as defined by claim 11, in which said algorithm comprises a check digit algorithm and said caller identification code comprises a series of numbers.

13. A system as defined by claim 11, including a call database having date and time information, an ANI database, and a caller identification code database;

means for accessing said database and obtaining from said databases, for said call record, the identification of the caller, the date and time of the call, and the location from where the call was made.

14. A system for collecting data from callers, including a customer'"'"'s database corresponding to a customer'"'"'s Dialed Number Identification Service (DNIS), and in which system the caller has an identification code, including the steps of:

requiring the caller to call from a video telephone;

connecting a computer system to a telephone network;

when a call is received from the video telephone, detecting the DNIS and Automatic Number Identification (ANI);

comparing the DNIS with said customer'"'"'s database to determine the data to collect during the call;

if the caller identification code is required, then obtaining the caller identification code;

comparing the caller identification code, via said computer, with an algorithm without referencing a caller identification code database;

storing video information transmitted from said video telephone; and

creating a call record for the received call, said call record including the identification of the caller, the ANI, and video information.