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Data collection system

  • US 5,835,575 A
  • Filed: 03/26/1997
  • Issued: 11/10/1998
  • Est. Priority Date: 03/26/1997
  • Status: Expired due to Term
First Claim
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1. A system for collecting data from callers, including a customer'"'"'s database corresponding to a customer'"'"'s Dialed Number Identification Service (DNIS) and in which system the caller has an identification code, including the steps of:

  • connecting a computer system to a telephone network;

    when a call is received, detecting the DNIS;

    comparing the DNIS with said customer'"'"'s database to determine the data to collect during the call;

    if the caller identification code is required, then obtaining the caller identification code;

    comparing the caller identification code, via said computer, with an algorithm without referencing a caller identification code database; and

    creating a call record for the received call.

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