Integrated telephone switching apparatus for fully integrating multiple business telephone systems with a single voice mail system

• US 5,841,839 A
• Filed: 12/06/1996
• Issued: 11/24/1998
• Est. Priority Date: 12/06/1996
• Status: Expired due to Term

• Current Assignee: Avaya Incorporated
• Original Assignee: David C. Fogg, Pamela Tripode Fogg, Shawn D.T. Fogg
• Inventors: Fogg, Pamela Tripode, Fogg, David C., Fogg, Shawn D. T.
• Primary Examiner(s): Tsang, Fan S.
• Application Number:
  US08/761,356
• Time in Patent Office: 718 Days
• Field of Search: 379/67, 379/88, 379/89, 379/201, 379/210, 379/211, 379/212, 379/213, 379/225
• US Class Current: 379/88.25
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 7/00 Arrangements for interconnection between switching centres

Abstract

An integrated telephone switching apparatus is operative for interconnecting a plurality a PBX'"'"'s to a single voice mail system. The integrated switching apparatus includes a plurality of input ports for accepting calls from the voice mail extensions of different PBX'"'"'s, a plurality of output ports for directing the calls to a the voice ports of a voice mail system, and a switching circuit for switching the calls from input ports to the output ports. The switching apparatus further includes a switching control system for controlling the switching of the incoming calls from the input ports to the output ports. The control system receives call information from the PBX'"'"'s via a digital data connection, or by DTMF means, matches each set of call information with an associated call, creates a new set of call information for each of the calls when each of the calls is switched from one of the input ports to one of the output port, and supplies the new set of call information to the voice mail system when the call is switched so that the voice mail system can answer the call and play the required greeting. The key operating feature of the switching control system is the fact that all of the voice mail ports are dynamically allocated during use. By dynamically allocating the voice mail ports, the number of voice mail ports can be reduced to about half the number of incoming voice mail extensions.

Claims

1. Apparatus for providing call information integration and call switching from a plurality of different PBX'"'"'s to a single voice mail system, said apparatus comprising:

a switching apparatus including a plurality of input ports connected to voice mail extensions on each of a plurality of different PBX'"'"'s, a plurality of output ports connected to a plurality of voice mail ports of a single voice mail system, and a switching circuit interconnecting the input ports to the output ports for selectively cross-connecting calls from said input ports to said output ports; and

a switching control apparatus coupled to said switching apparatus for selectively controlling cross-connecting of said calls from said input ports to said output ports, said switching control apparatus including

means for communicating with each of said PBX'"'"'s for exchanging call information between said PBX'"'"'s and said switching control apparatus,

means for communicating with said voice mail system for exchanging call information between said switching control apparatus and said voice mail system,

database means for storing input port assignments identifying each of said voice mail extensions of each of said plurality of PBX'"'"'s, communication protocols for defining communication between said switching control apparatus and each of said plurality of PBX'"'"'s, and a communication protocol for communicating with said voice mail system, and

means for generating a new set of call information for each call to be cross-connected to said voice mail system,

said switching control apparatus being operative for receiving a set of call information from a respective one of said PBX'"'"'s, said set of call information being associated with a call forwarded from said respective PBX on said voice mail extension and received on one of said input ports, said set of call information at least identifying the called party and the respective voice mail extension to which the call has been forwarded, said switching control apparatus further being operative for determining an available voice mail port, creating a new set of call information at least identifying the called party and the respective voice mail port to which the call is being forwarded, communicating said new set of call information to said voice mail system to identify said call to said voice mail system, and cross-connecting said call from said input port to said available output port.

2. The apparatus of claim 1 wherein the number of input ports in said switching apparatus is greater than the number of output ports.

3. The apparatus of claim 2 wherein said number of input ports is at least 1.5 times the number of output ports.

4. The apparatus of claim 2 wherein said output ports are dynamically allocated in rotating order.

5. The apparatus of claim 3 wherein said output ports are dynamically allocated in rotating order.

6. The apparatus of claim 1 wherein said switching control apparatus further includes means for receiving message waiting call information from said voice mail system, database means for identifying the receiving PBX and called party, means for generating a new set of message waiting call information identifying the receiving PBX and called party, and means for communicating said message waiting call information to said receiving PBX.

7. An integrated telephone and voice mail network comprising:

a first PBX having a trunk-side connection with a central office, and a plurality of station-side voice mail extensions, said first PBX including means for a providing and receiving call information associated with calls forwarded to said voice mail extensions;

a second PBX having a trunk-side connection with a central office, and a plurality of station-side voice mail extensions, said second PBX including means for providing and receiving call information associated with calls forwarded to said voice mail extensions;

a single voice mail system including a plurality of voice mail ports for receiving forwarded calls, said voice mail system including means for receiving and providing call information associated with incoming calls; and

apparatus for providing call information integration and call switching from said first and second PBX'"'"'s to said single voice mail system, said apparatus comprising

a switching apparatus including a plurality of input ports connected to said plurality of said voice mail extensions of said first and second PBX'"'"'s, a plurality of output ports coupled to said plurality of voice ports of said single voice mail system, and a switching circuit interconnecting the input ports to the output ports for selectively cross-connecting calls from said input ports to said output ports,

said apparatus for providing further comprising a switching control apparatus coupled to said switching apparatus for selectively controlling cross-connecting of said calls from said input ports to said output ports, said switching control apparatus including

means for communicating with said first and second PBX'"'"'s for exchanging call information between said PBX'"'"'s and said switching control apparatus,

means for communicating with said voice mail system for exchanging call information between said switching control apparatus and said voice mail system,

database means for storing input port assignments identifying each of said voice mail extensions of said first and second PBX'"'"'s, communication protocols for defining communication between said switching control apparatus and said first and second PBX'"'"'s, and a communication protocol for communicating with said voice mail system, and

means for generating a new set of call information for each call to be cross-connected to said voice mail system,

said switching control apparatus being operative for receiving a set of call information from a respective one of said first and second PBX'"'"'s, said set of call information being associated with a call forwarded from said respective one of said first and second PBX'"'"'s on a respective voice mail extension and received on one of said input ports, said set of call information at least identifying the called party and the respective voice mail extension to which the call has been forwarded, said switching control apparatus further being operative for determining an available voice mail port, creating a new set of call information at least identifying the called party and the respective voice mail port to which the call is being forwarded, communicating said new set of call information to said voice mail system to identify said call to said voice mail system, and cross-connecting said call from said input port to said available output port.

8. The integrated telephone and voice mail network of claim 7 wherein the number of input ports in said switching apparatus is greater than the number of output ports.

9. The integrated telephone and voice mail network of claim 8 wherein said number of input ports is at least 1.5 times the number of output ports.

10. The integrated telephone and voice mail network of claim 8 wherein said output ports are dynamically allocated in rotating order.

11. The integrated telephone and voice mail network of claim 9 wherein said output ports are dynamically allocated in rotating order.

12. The integrated telephone and voice mail network of claim 7 wherein said first PBX comprises an in-band PBX, said first PBX means for a providing and receiving call information comprising means for generating and interpreting DTMF dial tones.

13. The integrated telephone and voice mail network of claim 7 wherein said first PBX comprises an out-of-band PBX, said first PBX means for a providing and receiving call information means comprising an integration device capable of generating and interpreting SMDI information packets.

14. The integrated telephone and voice mail network of claim 12, wherein said second PBX comprises an out-of-band PBX, said second PBX means for a providing and receiving call information means comprising an integration device capable of generating and interpreting SMDI information packets.

15. A method of providing integrated call information and call switching from a plurality of different PBX'"'"'s to a single voice mail system utilizing an integration apparatus including a switching apparatus including a plurality of input ports connected to voice mail extensions on each of a plurality of different PBX'"'"'s, a plurality of output ports connected to a plurality of voice mail ports of a single voice mail system, and a switching circuit interconnecting the input ports to the output ports for selectively cross-connecting calls from said input ports to said output ports, said integration apparatus further including a switching control apparatus coupled to said switching apparatus for selectively controlling cross-connecting of said calls from said input ports to said output ports, said switching control apparatus including means for communicating with each of said PBX'"'"'s for exchanging call information between said PBX'"'"'s and said switching control apparatus, means for communicating with said voice mail system for exchanging call information between said switching control apparatus and said voice mail system, database means for storing input port assignments identifying each of said voice mail extensions of each of said plurality of PBX'"'"'s, communication protocols for defining communication between said switching control apparatus and each of said plurality of PBX'"'"'s, and a communication protocol for communicating with said voice mail system, and means for generating a new set of call information for each call cross-connected to said voice mail system, said method comprising the steps of:

receiving a call on one of said PBX'"'"'s;

communicating a set of call information from said PBX to said switching control apparatus, said set of call information identifying at least the called party and a respective PBX voice mail extension to which the call is being forwarded;

determining which PBX said call originated from;

interpreting the set of call information;

determining an available voice mail port;

creating a new set of call information for said call, said new set of call information identifying at least the called party by PBX and called party extension, and further identifying a respective voice mail port to which the call is being cross-connected;

communicating said new set of call information to said voice mail system to identify said call to said voice mail system;

cross-connecting said call from said input port to said available output port;

providing a personalized greeting associated with said called party; and

receiving a voice mail message from the calling party.

16. The method of claim 15 wherein said call information is communicated in SMDI data packet format.

17. The method of claim 15 wherein said call information is communicated in DTMF format.

18. The method of claim 15 wherein a first of said PBX'"'"'s comprises an in-band PBX which communicates call information in DTMF format, and a second of said PBX'"'"'s comprises an out-of-band PBX which communicates call information in SMDI data packet format.

19. The method of claim 15 further comprising the steps of activating a message waiting indicator (MWI) on the called party extension.

20. The method of claim 19 further comprising the steps of:

communicating MWI call information from said voice mail system to said integration apparatus;

determining by means of said database in said integration apparatus the respective PBX to receive said MWI call information; and

communicating said MWI call information from said integration apparatus to said receiving PBX.

21. The method of claim 20 wherein said receiving PBX is an out-of-band PBX, said step of communicating said MWI call information comprising the steps of forwarding said MWI call information directly to said receiving PBX.

22. The method of claim 20 wherein said receiving PBX is an in-band PBX, said step of communicating said MWI call information from said integration apparatus to said PBX comprising said switching control apparatus going "off-hook" on a predefined voice mail extension on said determined PBX and dialing corresponding DTMF MWI tones to said PBX.