System and method for routing telephone calls

• US 5,844,896 A
• Filed: 02/26/1997
• Issued: 12/01/1998
• Est. Priority Date: 02/26/1997
• Status: Expired due to Term

• Current Assignee: Qwest Communications International Incorporated (Lumen Technologies, Inc.)
• Original Assignee: MediaOne Holdings II Inc., U S West Inc.
• Inventors: Yslas, Roberto, Pflum, R. Eric, Catellier, William C., Marks, Martin R.
• Primary Examiner(s): Olms, Douglas W.
• Assistant Examiner(s): RAO, SEEMA SRINIVAS
• Application Number:
  US08/806,973
• Time in Patent Office: 643 Days
• Field of Search: 370/357, 370/360, 370/381, 370/384, 370/428, 370/429, 370/522, 370/438, 370/439, 379/207, 379/220
• US Class Current: 370/385
• CPC Class Codes: H04M 3/523 with call distribution or queueing
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04Q 11/0457 Connection protocols
• CPC Class Codes: H04Q 11/0464 Primary rate access circuits
• CPC Class Codes: H04Q 2213/13141 Hunting for free outlet, circuit or channel
• CPC Class Codes: H04Q 2213/13176 Common channel signaling, CCS7
• CPC Class Codes: H04Q 2213/13205 Primary rate access, PRI
• CPC Class Codes: H04Q 2213/13209 ISDN
• CPC Class Codes: H04Q 2213/13345 Intelligent networks, SCP
• CPC Class Codes: H04Q 3/0037 involving call modelling techniques, e.g. modifications to the basic call state model [BCSM]

Abstract

A method of routing a telephone call from a Caller to a Subscriber telephone line in an Advanced Intelligent Network (AIN) equipped with Terminating Attempt Trigger (TAT) and Terminating Next Event List (NEL) functionality and having at least one Central Office Switch (COS) and a Service Control Point (SCP) in electrical communication with a plurality of Subscriber switches via a signalling method and system. The system includes an intelligent peripheral in electrical communication with the COS and the SCP and which is equipped with queuing functionality for each of the Subscribers and operative to place a call to the COS for receipt by a Subscriber having a call placed in queue in response to a determination that the Subscriber'"'"'s line is idle.

Claims

1. For use in an Advanced Intelligent Network (AIN) equipped with Terminating Attempt Trigger (TAT) and terminating Next Event List (NEL) functionality and having at least one Central Office Switch (COS) and a Service Control Point (SCP) in electrical communication with a plurality of Subscriber switches via a signaling network, a method of routing a telephone call from a Caller to a Subscriber telephone line, comprising:

providing an Intelligent Peripheral (IP) in electrical communication with the at least one COS and the SCP, the IP equipped with queuing functionality for each of the Subscribers;

monitoring the signaling to detect a TAT trigger;

launching a query at the SCP for receipt by the IP requesting the queue status of the Subscriber line in response to the detected TAT trigger;

forwarding the call to the IP to be added to the queue in response to a determination that the queue is active;

delivering the call to the Subscriber and setting a NEL to determine the status of a Subscriber'"'"'s line in response to a determination that the queue is empty;

connecting the call to the Subscriber'"'"'s line in response to a determination that the line is idle;

forwarding the call to the IP to be placed in queue in response to a determination that the Subscriber'"'"'s line is busy;

monitoring the Subscriber'"'"'s line to notify the SCP when the line is idle;

placing a call at the IP to the Subscriber in response to a determination that the Subscriber'"'"'s line is idle;

forwarding answer supervision to the IP in response to the call being answered by the Subscriber; and

,

transferring and connecting the Subscriber and the Caller at the COS.

2. The method of claim 1, wherein the signalling network is an SS7 signalling network.

3. The method of claim 1, wherein the COS is provided in electrical communication with the IP via Integrated Services Digital Network (ISDN) primary rate facilities.

4. The method of claim 1, wherein the SCP is an integrated services control point.

5. The method of claim 1, wherein the IP is an intelligent services peripheral.

6. The method of claim 1 further comprising releasing the call from queue when the Caller disconnects or requests to be transferred to the Subscriber'"'"'s answering services.

8. The method of claim 5, wherein the Caller and Subscriber are connected at the COS using two B channel transfer ISDN capability.

7. For use in an Advanced Intelligent Network (AIN) equipped with Terminating Attempt Trigger (TAT) and terminating Next Event List (NEL) functionality and having at least one Central Office Switch (COS) and a Service Control Point (SCP) in electrical communication with a plurality of Subscriber switches via a signaling network, a method of routing a telephone call from a Caller to a Subscriber telephone line, comprising:

providing an Intelligent Peripheral (IP) in electrical communication with the COS and the SCP, the IP equipped with queuing functionality for each of the Subscribers;

monitoring the signalling to detect a TAT trigger;

generating a first electrical signal for receipt by the SCP in response to the detected TAT trigger;

generating a second electrical signal at the SCP for receipt by the IP requesting the queue status of the Subscriber line;

generating a third electrical signal at the SCP for receipt by the Subscriber switch instructing the Subscriber switch to forward the call to the IP to be added to the queue in response to a determination that the queue was active;

generating a fourth electrical signal at the SCP for receipt by the Subscriber switch instructing the Subscriber switch to deliver the call to the Subscriber and set a NEL to determine the status of the Subscriber'"'"'s line in response to a determination that the queue is empty;

connecting the call to the Subscriber'"'"'s line in response to a determination that the line is idle;

generating a fifth electrical signal at the Subscriber'"'"'s switch for receipt by the SCP in response to a determination that the Subscriber'"'"'s line is busy;

generating a sixth electrical signal at the SCP for receipt by the Subscriber'"'"'s switch instructing the Subscriber'"'"'s switch to forward the call to the IP to be placed in queue;

generating a seventh electrical signal at the SCP for receipt by the Subscriber'"'"'s switch instructing the Subscriber'"'"'s switch to set a monitor on the Subscriber'"'"'s line and to notify the SCP when the line is idle;

generating an eighth electrical signal at the Subscriber switch for receipt by the SCP in response to a determination that the Subscriber'"'"'s line is idle;

generating a ninth electrical signal at the SCP for receipt by the IP instructing the IP to call the Subscriber via the COS;

generating a tenth electrical signal at the COS for receipt by the IP to forward answer supervision to the IP in response to the call being answered by the Subscriber; and

,

generating an eleventh electrical signal at the IP for receipt by the COS to transfer and connect the Subscriber and the Caller at the COS.