Telecommunications network having resident ability to pre-book scheduled call back services

• US 5,848,132 A
• Filed: 05/16/1996
• Issued: 12/08/1998
• Est. Priority Date: 03/14/1996
• Status: Expired due to Term

• Current Assignee: British Telecommunications PLC (BT Group PLC)
• Original Assignee: British Telecommunications PLC (BT Group PLC)
• Inventors: Wild, David Raymond, Morley, Michael Charles
• Primary Examiner(s): Hunter, Daniel S.
• Application Number:
  US08/648,612
• Time in Patent Office: 936 Days
• Field of Search: 379/207, 379/201, 379/214, 379/212, 379/210, 379/88, 379/89, 379/202, 379/204, 379/205, 379/209
• US Class Current: 379/210.01
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/432 Arrangements for calling a subscriber at a specific time, e.g. morning call service
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/53 Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 3/563 User guidance or feature selection
• CPC Class Codes: H04M 3/565 relating to time schedule aspects
• CPC Class Codes: H04Q 2213/1324 Conference call
• CPC Class Codes: H04Q 2213/13511 reservation
• CPC Class Codes: H04Q 2213/13546 Intelligent Peripheral
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking

Abstract

Automated call booking, call reconnection and diary booking services are described with reference to an intelligent network. The network includes service switching points (SSP) and a service control point (SCP) includes a number of intelligent peripherals (IP) arranged to provide services to customers. On receipt of an access code from a customer line, the SSP refers the request to the SCP which directs connection of IPs to obtain instructions from the customer. In one case, the customer can pre-book an automated telephone conference call at a specified date and time (or at regularly recurring intervals). An alternative service enables a customer to request reconnection of a call currently in progress at a specified later time or after a pre-determined period. A voice record and replay facility enables useful alarm call information to be stored.

Claims

1. A telecommunications network comprising:

(a) a plurality of switches connected to provide switched telecommunications services between any two or more nodes of the network, some of said nodes comprising telephone lines to customer premises;

(b) switch control means associated with each of said switches and responsive to signaling from a first of said telephone lines to effect set up of a communication path to at least one other of said telephone lines; and

(c) network control means responsive to further signaling from one of the communicating telephone lines during an established call to capture and store line identity data identifying each of said first and said at least one other of said telephone lines,

said network control means further including

c(i) means to provide voice prompts to said one of the communicating telephone lines;

c(ii) means to derive from signaling from said communicating telephone line time data defining a call-back time and to associate said time data with said line identity data;

c(iii) means responsive to network clock data at said defined call-back time to cause set up of a communications path to the one of said telephone lines which requested re-establishment and to cause a calling signal to be applied thereto; and

c(iv) means responsive to an answer signal from said one of said telephone lines to re-establish said communications path between said first and said at least one other of said telephone lines.

2. A telecommunications network as in claim 1 in which said network control means further includes means to derive said call-back time from network clock data plus a pre-determined time period derived from signaling from a communicating telephone line.

3. A telecommunications network as in claim 1 in which the network control means includes means responsive to said answer signal to transmit signals to said one communicating telephone line prior to re-establishing said communications path and to respond to further signaling from said one communicating telephone line to abort the re-establishment of the call.

4. A telecommunications network as in claim 3 including means responsive to said further signaling indicating that the re-establishment is to be aborted to store amended time data indicating a revised call-back time.

5. A telecommunications network as in claim 1 further including means to connect one of said telephone lines to storage means which prompts a user of said telephone line to record a message for subsequent re-transmission and to associate said message with said time data such that on re-establishment of said communications path the recorded message is re-transmitted to said one communicating telephone line.

6. A telecommunications network as in claim 2 in which the network control means includes means responsive to said answer signal to transmit signals to said one communicating telephone line prior to re-establishing said communications path and to respond to further signaling from said one communicating telephone line to abort the re-establishment of the call.

7. A telecommunications network as in claim 6 including means responsive to said further signaling indicating that the re-establishment is to be aborted to store amended time data indicating a revised call-back time.

8. A telecommunications network comprising:

a plurality of switches connected to provide switched telecommunications services between plural telephone lines to customer premise equipment in response to connection request signaling emanating from one of said telephone lines; and

a network control circuit responsive to further signaling from at least one connected and communicating telephone line during a successfully established telephone call to schedule a future call-back service to at least one of the then connected and communicating telephone lines.

9. A telecommunications network as in claim 8 wherein said network control circuit responds to said further signaling to re-establish the same communicating telephone line connections at a future scheduled time.

10. A method for controlling a telecommunications network, said method comprising:

providing switched telecommunications services between plural telephone lines to customer premise equipment in response to connection request signaling emanating from one of said telephone lines; and

in response to further signaling from at least one connected and communicating telephone line during a successfully established telephone call, scheduling a future call-back service to at least one of the then connected and communicating telephone lines.

11. A method as in claim 10 wherein said further signaling re-establishes the same communicating telephone line connections at a future scheduled time.