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Message management system and method

  • US 5,850,428 A
  • Filed: 07/17/1996
  • Issued: 12/15/1998
  • Est. Priority Date: 07/17/1996
  • Status: Expired due to Fees
First Claim
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1. A method of communication, comprising:

  • (a) servicing a number of devices at a business, each of the devices belonging to a different one of a number of customers, the customers delivering the devices to the business;

    (b) establishing a number of data records in a telephone message system, each of the records corresponding to one of the devices, the records each including a plurality of telephone numbers to contact a corresponding one of the customers; and

    (c) accessing a selected one of the records by entering a code through a telephone coupled to the system, the system providing a vocal menu with a number of different options each being selectable by entering a corresponding one of a number of different inputs through the telephone, one of the options being a recorded help dialog explaining other of the options.

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