System and method for establishing communications between a remote computer and a computer service provider using a telephonic switch

• US 5,857,014 A
• Filed: 05/31/1996
• Issued: 01/05/1999
• Est. Priority Date: 05/31/1996
• Status: Expired due to Term

• Current Assignee: Firstpoint Contact Technologies, LLC (Alvaria Incorporated)
• Original Assignee: Rockwell International Corporation
• Inventors: Martin, Jim F., Sumner, Roger A., Van Berkum, Paul E.
• Primary Examiner(s): Chan, Wing F.
• Application Number:
  US08/657,138
• Time in Patent Office: 949 Days
• Field of Search: 379/93.02, 379/93.03, 379/93.09, 379/93.12, 379/67, 379/88, 379/89, 379/197, 379/188, 379/196, 379/198, 379/200, 379/201, 379/243, 379/127, 379/135, 379/199 , 379/308, 379/265, 379/266, 379/309, 379/142
• US Class Current: 379/93.02
• CPC Class Codes: H04L 9/40 Network security protocols
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

A system 100 and method for interconnecting a remote computer 102 and a computer service provider 104 via a telephonic switch 122 is provided. The telephonic switch 122 connects the remote computer 102 to the computer service provider 104 based on information received from the remote computer 102. An adult material circuit 126 in the telephonic switch 122 detects a request from the remote computer 102 to prohibit access to adult material available on the computer service provider 104. The request may be contained in automatic number identification information or dialed number identification service information. The telephonic switch 122 further comprises a caller prompting circuit 132 which prompts the remote computer 102 for instructions regarding whether to deny access to adult material. An advertising circuit 136 in the telephonic switch 122 stores advertisements, selects one of the advertisements based on the information received from the remote computer 102 and displays the selected advertisements on the remote computer 102. The telephonic switch 122 further comprises an audio circuit 140 for establishing voice communications between a subscriber associated with the remote computer 102 and an agent telephonic unit 142 associated with the telephonic switch 122. While voice communications are established between the subscriber and the agent telephonic unit 142, a data link circuit 141 maintains a data connection between the telephonic switch 122 and the computer service provider 104 such that data communications are substantially automatically reestablished upon completion of the voice communications.

Claims

1. A system comprising:

a remote computer;

a computer service provider for providing computer services, the computer service provider including a plurality of computer servers; and

a telephonic switch of an automatic call distributor for receiving agent selection information from the remote computer and for connecting the remote computer to a selected computer server of the plurality of computer servers of the computer service provider through a local connection of the telephonic switch with the selected computer server based on the information.

2. The system as recited in claim 1 wherein the telephonic switch comprises

an adult material circuit for detecting a request to prohibit access to adult material from the remote computer, and wherein

the telephonic switch connects the remote computer to the computer service provider based on the request.

3. The system as recited in claim 2 wherein the adult material circuit comprises

an automatic number identification circuit for detecting the request contained in automatic number identification information.

4. The system as recited in claim 2 wherein the adult material circuit comprises

a dialed number identification service circuit for detecting the request contained in dialed number identification service information.

5. The system as recited in claim 1 wherein the telephonic switch comprises

a caller prompting circuit for prompting instructions from the remote computer whether to deny access to adult material;

and

an adult material circuit for blocking access to adult material based on the instructions.

6. The system as recited in claim 1 wherein the telephonic switch comprises

a reporting system for generating reports related to connection of the remote computer to the computer service provider.

7. The system as recited in claim 1 wherein the telephonic switch comprises

an advertising circuit for storing at least one advertisement, for selecting one of the at least one advertisement and for displaying the selected one of the at least one advertisement to the remote computer based on the information.

8. The system as recited in claim 1 wherein the computer service provider comprises:

a plurality of terminal servers for interconnecting the telephonic switch and the computer servers.

9. The system as recited in claim 1 comprising

an agent telephonic unit for receiving voice communications from the telephonic switch, and

wherein the telephonic switch comprises

an audio circuit for establishing voice communications between the agent telephonic unit and the remote computer.

10. The system as recited in claim 1 comprising an agent telephonic unit to receive voice communications from the telephonic switch, and

wherein the remote computer is associated with a subscriber, and

wherein the telephonic switch comprises

an audio circuit for establishing voice communications between the subscriber and the agent telephonic unit.

11. The system as recited in claim 10 comprising

a telephonic unit associated with the subscriber, and wherein

the audio circuit establishes voice communications between the telephonic unit and the agent telephonic unit.

12. The system as recited in claim 11 wherein the telephonic switch comprises

a data link circuit for maintaining a data connection between the telephonic switch and the computer service provider while voice communications are established between the telephonic unit and the agent telephonic unit.

13. A method for interconnecting a remote computer and a computer service provider the computer service provider including a plurality of computer servers, the computer servers of the computer service provider being internally coupled, one-to-another using a wide area network and externally provided with a respective local connection to an automatic call distributor, the method comprising the steps of:

detecting by a telephonic switch of an automatic call distributor agent selection information received from the remote computer and

connecting the remote computer to a selected computer server of the plurality of computer servers of the computer service provider by the telephonic switch through the respective local connection based on the information.

14. The method as recited in claim 13 wherein the step of detecting by the telephonic switch information comprises the step of detecting automatic number identification information.

15. The method as recited in claim 13 wherein the step of detecting by a telephonic switch information comprises the step of detecting dialed number identification service information.

16. The method as recited in claim 13 comprising the step of:

determining from the information whether access to adult materials should be denied.

17. The method as recited in claim 13 comprising the step of:

prompting the remote computer for instructions indicating whether access to adult materials should be denied; and

connecting the remote computer to the computer service provider based on the instructions.

18. The method as recited in claim 13 comprising the step of:

generating reports related to connection of the remote computer to the computer service provider by the telephonic switch.

19. The method as recited in claim 13 comprising the steps of

storing a plurality of advertisements;

selecting one of the plurality of advertisements based on the information received from the remote computer; and

sending the selected one of the plurality of advertisements to the remote computer.

20. A telephonic switch of an automatic call distributor for interconnecting a subscriber associated with a remote computer and a selected computer server of a plurality of computer servers of a computer service provider through a respective external connection of the computer service provider with the selected computer server, such telephonic switch comprising:

a detection circuit of the automatic call distributor for detecting agent selection information received from the remote computer requesting connection to the computer service provider; and

a routing circuit of the automatic call distributor for connecting the remote computer to the selected computer server through the respective external connection of the computer service provider based on the information.

21. The telephonic switch as recited in claim 20 wherein the detection circuit comprises

an adult material circuit for detecting a request to prohibit access to adult material from the remote computer, and wherein

the routing circuit connects the remote computer to the computer service provider based on the request.

22. The telephonic switch as recited in claim 20 comprising

a reporting system for generating reports related to connection of the remote computer to the computer service provider.

23. The telephonic switch as recited in claim 20 comprising

an advertisement circuit for storing at least one advertisement, for selecting one of the at least one advertisement based on the information received from the remote computer and for displaying the selected one of the at least one advertisement to the remote computer.

24. The telephonic switch as recited in claim 20 comprises:

an audio circuit for establishing voice communications between the subscriber and an agent telephonic unit associated with the telephonic switch.

25. The telephonic switch as recited in claim 24 comprising:

a data link circuit for maintaining a data link with the computer service provider while voice communications are established between the subscriber and the agent telephonic unit.