Imaging and workflow system
First Claim
1. A new method for performing imaging and workflow processing in a computer network comprising:
- classifying and grouping similar workeases into a batch, each workcase comprising a plurality of documents;
attaching a header sheet comprising information identifying a workcase batch, the workcase batch comprising a plurality of workcases;
scanning the workcase batch, using a scanner, to create a digital record of the workcase batch;
assigning indexes to each scanned document to allow linking of each document to a workcase;
performing rule-based workcase processing of the scanned batch of workeases;
performing batch/background processing of the workcases comprising;
weighting workcases, the weighting comprising calculating an initial target date, weight, and priority recalculating a workcase'"'"'s weight and priority recalculating all weights and priorities of all active and pending workcases on a daily basis.
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Accused Products
Abstract
An imaging and workflow method, and a system for processing information efficiently for a service industry, the system being particularly well suited for use in the cardholder service industry. The system includes support for document scanning, automated rules-based workcase processing, statistical reporting, document generation and document storage and retrieval. This method and system takes advantage of imaging technology to assist the user in scanning information into the system and software modules to improve the processing of workcases. The system also includes a database table that identifies to application processing logic the types and sequences of actions to be implemented for defined workcase types. The computer program utilized by the system is modularized in order to facilitate adding new functions into the system. These new functions are supported through entries in the database tables.
95 Citations
16 Claims
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1. A new method for performing imaging and workflow processing in a computer network comprising:
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classifying and grouping similar workeases into a batch, each workcase comprising a plurality of documents; attaching a header sheet comprising information identifying a workcase batch, the workcase batch comprising a plurality of workcases; scanning the workcase batch, using a scanner, to create a digital record of the workcase batch; assigning indexes to each scanned document to allow linking of each document to a workcase; performing rule-based workcase processing of the scanned batch of workeases; performing batch/background processing of the workcases comprising; weighting workcases, the weighting comprising calculating an initial target date, weight, and priority recalculating a workcase'"'"'s weight and priority recalculating all weights and priorities of all active and pending workcases on a daily basis. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system for providing imaging and workflow processing on a computer network comprising;
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a computer network; a CPU connected to the network; storage and memory connected to the CPU for storing software modules; at least one scanner connected to the CPU for scanning documents; communication means connected to the CPU for communicating with users; at least one display connected to the CPU for displaying reports created by the system; output means for printing and faxing output; the software modules stored in the storage and memory comprising; a scanning module; an indexing module; a workcase module; a table processing module; a batch/background processing modules; and, wherein the batch/background modules further comprise logic for workcase weighting comprising calculating an initial target date, weight and priority, recalculating a workcase weight, and recalculating all weights and priorities of all active and pending workcases on a daily basis. - View Dependent Claims (11, 12, 13, 14, 15, 16)
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Specification