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System and method for providing call statistics in real time

  • US 5,864,616 A
  • Filed: 06/28/1996
  • Issued: 01/26/1999
  • Est. Priority Date: 06/28/1996
  • Status: Expired due to Term
First Claim
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1. A call distribution system comprising:

  • a first automatic call reporting system located at a first site;

    a first server coupled to the first automatic call reporting system, the first server being capable of (i) receiving data including queue and agent statistics from the first automatic call reporting system and (ii) placing the data in a table format, the queue and agent statistics including a vector directory number providing information about a nature of a call; and

    at least one computer coupled to the first server, the at least one computer retrieving the data in the table format from the first server, and creating a display window to display, in real-time, a portion of the data on a monitor of the at least one computer.

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