Support system architecture for use in a communications network environment enabling automatic provisioning, change in service and maintenance
First Claim
1. A support system architecture for use in a communications network environment including a network provider and a plurality of programmer providers, the architecture enabling automatic provisioning and change in service at a plurality of subscriber locations comprising:
- a gateway for allowing communication between the plurality of programmer providers and the network provider, the communication including one of a provisioning request requesting access to service from one of the programmer providers and a change in service request and further including remote service capability information for each of the plurality of subscriber locations;
a customer management system in communication with the gateway for receiving the communication from the gateway and for determining whether service at one of the plurality of subscriber locations can be remotely provisioned or changed based on the remote service capability information;
a service control manager in communication with the customer management system and the plurality of subscriber locations for automatically provisioning or changing the service of the one of the plurality of subscriber locations if the service of the one of the plurality of subscriber locations can be remotely provisioned or changed; and
a dispatch system in communication with the customer management system for automatically scheduling work activity to provision the one of the plurality subscriber locations or to perform a change in service of the one of the plurality of subscriber locations if the service of the one of the plurality of subscriber locations cannot be remotely provisioned or changed.
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Accused Products
Abstract
A support system architecture for use in a communications network environment enabling automatic provisioning, change in service, and maintenance at a plurality of subscriber locations. A gateway allows communication between a plurality of programmer providers and a network provider including status information for each of the plurality of subscriber locations. A customer management system in communication with the gateway determines whether service at a subscriber location can be remotely provisioned or changed based on the status information. A service control manager in communication with the customer management system automatically provisions or performs a change in the service of the subscriber location if the service of the subscriber location can be remotely provisioned or changed. A dispatch system in communication with the customer management system automatically schedules work activity to provision the subscriber location or perform a change in service at the subscriber location if the service of the subscriber location cannot be remotely provisioned or changed. A network status monitoring system is also provided in communication with the dispatch system and a plurality of network elements for monitoring a status of each of the network elements and automatically notifying the dispatch system of any faults detected in the network elements.
99 Citations
15 Claims
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1. A support system architecture for use in a communications network environment including a network provider and a plurality of programmer providers, the architecture enabling automatic provisioning and change in service at a plurality of subscriber locations comprising:
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a gateway for allowing communication between the plurality of programmer providers and the network provider, the communication including one of a provisioning request requesting access to service from one of the programmer providers and a change in service request and further including remote service capability information for each of the plurality of subscriber locations; a customer management system in communication with the gateway for receiving the communication from the gateway and for determining whether service at one of the plurality of subscriber locations can be remotely provisioned or changed based on the remote service capability information; a service control manager in communication with the customer management system and the plurality of subscriber locations for automatically provisioning or changing the service of the one of the plurality of subscriber locations if the service of the one of the plurality of subscriber locations can be remotely provisioned or changed; and a dispatch system in communication with the customer management system for automatically scheduling work activity to provision the one of the plurality subscriber locations or to perform a change in service of the one of the plurality of subscriber locations if the service of the one of the plurality of subscriber locations cannot be remotely provisioned or changed. - View Dependent Claims (2, 3, 4, 5, 6, 13, 14, 15)
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7. A support system architecture for use in a communications network environment including a network provider, a plurality of programmer providers, and a plurality of subscriber locations, the architecture enabling automatic maintenance service at the plurality of subscriber locations comprising:
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a network status monitoring system in communication with each of the plurality of subscriber locations for monitoring a performance status of the plurality of subscriber locations; and a dispatch system in communication with the network status monitoring system for automatically scheduling work activity to perform maintenance based on the performance status of the plurality of subscriber locations. - View Dependent Claims (8, 9, 10, 11, 12)
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Specification