Method and system for management of cargo claims

• US 5,870,711 A
• Filed: 12/11/1995
• Issued: 02/09/1999
• Est. Priority Date: 12/11/1995
• Status: Expired due to Term

• Current Assignee: Sabre GLBL Inc. (Sabre Corp.)
• Original Assignee: Sabre Properities, Inc.
• Inventors: Huffman, Donald
• Primary Examiner(s): Thomas, Joseph
• Application Number:
  US08/570,236
• Time in Patent Office: 1,156 Days
• Field of Search: 705/1, 705/2, 705/3, 705/4, 705/5, 705/6, 705/7, 705/8, 705/11, 705/16, 705/17, 705/21, 705/22, 705/23, 705/24, 705/28, 705/29, 705/30, 705/32, 705/35, 705/38, 705/39, 705/40, 705/42, 705/44, 705/45, 235/375, 235/376, 235/377, 235/378, 235/384, 235/385, 707/1, 707/2, 707/7, 707/8, 707/10, 707/200, 707/205, 395/200.3, 395/200.34, 395/200.36, 395/200.37
• US Class Current: 705/7.13
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/08 Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

The method and system allow a carrier of cargo to effectively manage a system to process customer cargo claims. The method and system utilize a computer, a storage medium, and programing to organize incoming information, store the information in memory, and assign the folders to various workflow queues in order to process the claim. This system and method allow additional information to be input at any point and allows retrieval of any information previously input on any claim. The system has the ability to interface with existing data systems to optimize the performance of the system for claim processing

Claims

1. A method for managing cargo claims, said method performed by a computer, comprising the steps of:

receiving information regarding said cargo claims from an external source;

organizing said information into a plurality of documents wherein each document is comprised of at least one part of said information;

indexing said documents into a plurality of folders wherein said folders correspond to individual cargo claims;

storing said folders in a memory;

assigning each individual folder to one of a plurality of workflow queues based on the status of the folder;

(and)

allowing a user to perform functions on the plurality of folders in the plurality of workflow queues; and

permitting movement of said folders from one workflow queue to another workflow queue.

2. The method of claim 1, wherein said step of receiving information regarding said cargo claims includes the substep of receiving information from a user interface wherein said user interface may comprise:

a scanner to scan information and produce documents;

or

an input devise operable by a user to input information utilizing the input device to create documents;

or

a computer-readable memory operable to input information and create documents.

3. The method of claim 1 wherein said step of indexing said documents into a plurality of folders further includes the substeps of;

determining if a folder on said claim has previously been created;

if so, selecting said folder and placing said document into said folder;

if not, organizing said documents and creating a folder;

determining the documents required in a folder;

comparing documents in a folder to the documents required in a folder for the purpose of determining when said cargo claims are ready to be processed; and

assigning said folders ready to be processed to an adjuster for further processing.

4. The method of claim 3 wherein said step of indexing said documents into a plurality of folders further includes the substep of classifying said documents and placing them into a designated place on the system.

5. The method of claim 1, wherein said plurality of workflow queues comprises:

a Setup queue containing folders in the process of being setup for processing;

a Hot queue containing folders requiring additional attention;

a Suspense work queue;

a Suspense queue for storing claims folders for a designated period of time;

a Work queue for claims folders ready to be further processed;

a Pending queue for folders awaiting information from an external source;

a Request Payment queue containing folders for which payment has been requested;

a Print Check queue containing folders for which payment has been authorized;

a Complete queue for folders on which payment has been made; and

an Other queue containing documents that need to be classified.

6. The method of claim 1, wherein said step of allowing a user to perform functions on the plurality of folders in the plurality of workflow queues further includes the substep of allowing a user to utilize a plurality of workstations comprising:

a process intray workstation

an adjuster desktop workstation;

a process work queue workstation;

a request payment workstation;

an authorize payment workstation;

a print check workstation;

a process recovery workstation; and

a process write off workstation.

7. The method of claim 1, wherein said step of allowing a user to perform functions on the plurality of folders in the plurality of workflow queues includes the substep of allowing the user to view the folders contained in a workflow queue.

8. The method of claim 1, wherein said step of allowing a user to perform functions on the plurality of folders in the plurality of workflow queues includes the substep of allowing the user to input additional information into said folder.

9. The method of claim 1, wherein said step of allowing a user to perform functions on the plurality of folders in the plurality of workflow queues includes the substep of allowing the user to generate correspondence based on information contained in said folder.

10. The method of claim 9, wherein said step of allowing a user to perform functions on the plurality of folders in the plurality of workflow queues includes the substep of recording requests for information made in said correspondence in the folder.

11. The method of claim 1, wherein said step of allowing a user to perform functions on the plurality of folders in the plurality of workflow queues includes the substep of allowing a user to request a physical copy of the information contained within said folder.

12. The method of claim 1, wherein said step of allowing a user to perform functions on the plurality of folders in the plurality of workflow queues includes the substep of allowing a user to request additional information from external sources.

13. The method of claim 1, wherein said step of allowing a user to perform functions on the plurality of folders in the plurality of workflow queues includes the substep of allowing a user to review part or all of the contents of a folder.

14. The method of claim 1, wherein said step of allowing a user to perform functions on the plurality of folders in the plurality of workflow queues includes the substep of allowing a user to request additional information from a company station.

15. The method of claim 1, wherein said step of allowing a user to perform functions on the plurality of folders in the plurality of workflow queues includes the substep of allowing a user to calculate the potential liability of a claim.

16. The method of claim 1, wherein said step of allowing a user to perform functions on the plurality of folders in the plurality of workflow queues includes the substep of allowing a user close a folder by denying a claim.

17. The method of claim 1, wherein said step of allowing a user to perform functions on the plurality of folders in the plurality of workflow queues includes the substep of allowing a user to request payment of a claim in whole or in part.

18. The method of claim 17, wherein said step of allowing a user to request payment of a claim in whole or in part includes the substep of allowing a user to assess liability for the claim to an outside party for recovery processing.

19. The method of claim 1, wherein said step of allowing a user to perform functions on the plurality of folders in the plurality of workflow queues includes the substep of allowing a user to authorize or deny payment of a claim.

20. The method of claim 1, wherein said step of allowing a user to perform functions on the plurality of folders in the plurality of workflow queues includes the substep of allowing a user to print payment forms.

21. The method of claim 20, wherein the print payment forms include checks and vouchers.

22. The method of claim 1, wherein said step of allowing a user to perform functions on the plurality of folders in the plurality of workflow queues includes the substep of allowing a user to assess liability for claims to company stations.

23. The method of claim 1, wherein said step of allowing a user to perform functions on the plurality of folders in the plurality of workflow queues includes the substep of allowing a user to write off a claim to a customer'"'"'s account or credit a customer'"'"'s credit card.

24. The method of claim 1, further comprising the step of generating accounting reports.

25. The method of claim 1, further comprising the step of calculating the amount of time each folder remained in each workflow queue.

26. The method of claim 1 further comprising the steps of;

calculating the amount of time said folders remained in each workflow queue;

calculating an average amount of time a folder remains in each workflow queue; and

comparing the amount of time a folder remained in any workflow queue to the average amount of time said folders remained in the same workflow queue.

27. The method of claim 1 further comprising the step of printing a paper copy of any data contained within said folders.

28. The method of claim 1, further comprising the step of maintaining an inventory of debits and credits chargeable to external parties in a recovery facility.

29. The method of claim 28, wherein said step of maintaining an inventory of debits and credits further includes the substeps of

assessing liability for said claims for which payment was authorized;

creating an inventory of all authorized payments for which liability is assessable to an outside company;

tracking all payments made by said outside companies; and

creating a report from said inventory.

30. A computer-readable memory configured to represent a computer program for directing a computer to manage cargo claims for:

organizing received information into documents comprised of at least one part of said received information;

indexing said documents into a plurality of folders wherein said folders correspond to individual cargo claims;

storing said folders in a memory;

assigning each individual folder to one of a plurality of workflow queues based on the status of the folder;

allowing a user to perform functions on the plurality of folders in the plurality of workflow queues; and

permitting movement of said folders from one workfow queue to another workflow queue.

31. A system to manage cargo claims directed by a computer program to manage cargo claims, the system comprising:

a memory operable to store a computer program, information input from a variety of external sources concerning the claims, information in a plurality of workflow queues, and information contained within a plurality of folders;

a processor coupled to the memory operable to execute said computer program for;

organizing said information into documents comprised of at least one part of said information;

indexing said documents into a plurality of folders wherein said folders correspond to individual cargo claims;

storing said folders in said memory;

assigning each individual folder to one of a plurality of workflow queues based on the status of the folder;

allowing a user to perform functions on any of the plurality of folders in the plurality of workflow queues; and

permitting movement of said folders from one workfow queue to another workflow queue; and

an input output device coupled to the processor providing an interface allowing the input of information pertaining to said cargo claims into said system.