Telephone transaction processing as a part of a call transport

• US 5,872,833 A
• Filed: 12/09/1997
• Issued: 02/16/1999
• Est. Priority Date: 06/07/1995
• Status: Expired due to Term

• Current Assignee: Convergys Customer Management Delaware LLC (Concentrix CVG Customer Management Group, Inc.)
• Original Assignee: Matrixx Marketing Inc. (Cincinnati Bell Incorporated)
• Inventors: Scherer, Gordon F.
• Primary Examiner(s): Chan, Wing F.
• Application Number:
  US08/987,215
• Time in Patent Office: 434 Days
• Field of Search: 379/91.01, 379/91.02, 379/201, 379/114, 379/121, 379/122, 379/143, 379/144, 379/154, 379/207, 379/218, 379/67.1
• US Class Current: 379/91.02
• CPC Class Codes: G06Q 20/16 Payments settled via telecommunication systems
• CPC Class Codes: H04M 15/34 Charging, billing or metering arrangements for private branch exchanges
• CPC Class Codes: H04M 17/106 using commercial credit or debit cards
• CPC Class Codes: H04M 2017/14 using commercial credit/debit cards, e.g. VISA, AMEX
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04Q 1/45 using multi-frequency signalling H04Q1/46 takes precedence

Abstract

A telephone transaction processing system is disclosed, Processing of telephone transactions, such as credit card transactions, financial account debiting, or information collection, is facilitated by an agent that may be integrated into the transport of the carrier as an enhanced service, the telephone network of a local or long distance company, or a private branch exchange or computer or separate processor supporting said telephone call. The agent may be invoked through touch tones or voice commands by any party on a completed telephone call and may be invoked multiple times during a conversation.

Claims

1. A call transaction processing system comprising:

a first call initiating device adapted to initiate a call;

a second call receiving device adapted to receive a call from at least said first call initiating device;

a completed call between a party at said first call initiating device and a party at said second call receiving device;

a transaction to be processed over said completed call, said transaction involving the entry, retrieval, or modification of data related to said transaction; and

a transaction device integrated in the transport of said call to facilitate processing of said transaction, said transaction device adapted to be activated by a party at said first call initiating device or a party at said second call receiving device.