Apparatus and method for scheduling a telephone call

• US 5,872,841 A
• Filed: 11/14/1996
• Issued: 02/16/1999
• Est. Priority Date: 11/14/1996
• Status: Expired due to Term

• Current Assignee: Unify Inc. (Atos SE)
• Original Assignee: Siemens Communications Incorporated (Siemens AG)
• Inventors: King, Neal J., Sassin, Michael, Yung Chow, Jackson Hsi, Jacobi, Eli, Dean, Matthew T.
• Primary Examiner(s): Wolinsky, Scott
• Application Number:
  US08/746,690
• Time in Patent Office: 824 Days
• Field of Search: 379/202, 379/203, 379/204, 379/205, 379/206, 379/214, 379/67, 379/88, 379/89, 379/209, 379/88.01, 379/88.02, 379/88.13, 370/260, 370/261, 370/262, 370/270
• US Class Current: 379/210.01
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 3/432 Arrangements for calling a subscriber at a specific time, e.g. morning call service
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

A calendar system within a telephone system includes an interface for obtaining information from a calling party, calendar data which includes a calendar for a called party, and an agent. The agent, in response to a request to schedule a telephone call with the called party, searches the calendar of the called party to determine an available slot for the telephone call. After confirming that the available slot for the telephone call is acceptable to the calling party, the agent schedules the telephone call in the available slot of the calendar for the called party.

Claims

1. A telephone system comprising:

an interface means for receiving a call placed by a calling party to a called party, and if the called party is unavailable, receiving a scheduling request for a future telephone call with the called party from the calling party;

calendar data stored in a computer readable medium which includes calendars of the called party and the calling party; and

an agent means, coupled to the interface means and to the computer readable medium, for, in response to the scheduling request, searching the calendars to determine a common available slot for the future telephone call, and after confirming that the common available slot is acceptable to the calling party, scheduling the future telephone call in the common available slot of the calendars.

2. A telephone system as in claim 1 wherein the interface means includes:

keypad recognition means for recognizing input from the calling party when the calling party utilizes a telephone keypad; and

,

speech synthesis means for communicating with the calling party using speech synthesis.

3. A telephone system as in claim 1 wherein the interface means includes:

speech recognition means for recognizing input from the calling party when the calling party communicates by speech.

4. A telephone system as in claim 1 additionally comprising:

an electronic mail system interface for interfacing with an electronic mail system.

5. A telephone system as in claim 1 additionally comprising:

a database for storing information identifying the called party.

6. A telephone system as in claim 5 wherein the database also stores information identifying the calling party.

7. A telephone system as in claim 1 wherein the request from the calling party to schedule the future telephone call is received via electronic mail.

8. A computer implemented method for scheduling a future telephone call comprising the steps of:

(a) receiving a call placed by a calling party to a called party, and if the called party is unavailable, receiving a scheduling request for a future telephone call with the called party from the calling party, said scheduling request including data indicating an estimated duration of the future telephone call;

(b) searching calendars of the called party and the calling party to determine a common available slot for the future telephone call; and

,

(c) confirming that the common available slot is acceptable to the calling party, and when confirmed, performing the following substep;

(c1) scheduling the future telephone call in the common available slot of the calendars.

9. A computer implemented method as in claim 8 wherein step (a) includes the following substeps:

(a.1) requesting the calling party to indicate the estimated duration of the telephone call; and

,

(a.2) receiving from the calling party the estimated duration of the telephone call.

10. A computer implemented method as in claim 9 wherein substep (a.2) includes receiving the estimated duration of the telephone call as input from the calling party using a telephone keypad.

11. A computer implemented method as in claim 9 wherein substep (a.2) includes receiving the estimated duration of the telephone call as input spoken by the calling party and recognized using speech recognition technology.

12. A computer implemented method as in claim 8 wherein the confirming in step (c) is done by checking a calendar for the calling party to determine whether the available slot for the telephone call is available in the calendar for the calling party.

13. A computer implemented method as in claim 12 wherein step (c) additionally comprises the following substep performed when the available slot for the telephone call is acceptable to the calling party:

(c.2) scheduling the telephone call in the calendar of the calling party.

14. A computer implemented method as in claim 8 wherein the confirming in step (c) is done by querying the calling party as to whether the available slot for the telephone call is acceptable to the calling party.

15. A computer implemented method as in claim 8 wherein step (c) additionally comprises the following substep performed when the available slot for the telephone call is acceptable to the calling party:

(c.2) sending electronic mail to the called party indicating that the telephone call has been scheduled in the calendar.

16. A computer implemented method as in claim 8 wherein:

step (b) includes finding a plurality of available slots for the telephone call; and

,

step (c) includes querying the calling party as to whether any of the plurality of available time slots are acceptable to the calling party.

17. A computer implemented method as in claim 8 additionally comprising the following step:

(d) when performance of steps (b) and (c) do not result in any available slot for the telephone call that is acceptable to the calling party, re-performing steps (b) and (c) additionally accessing special time segments within the calendar of the called party which are not marked as available.

18. A computer implemented method as in claim 17 wherein in step (d) the special time segments are marked as an equivalent of "urgent only".

19. A computer implemented method as in claim 17 additionally comprising the following step:

(e) when performance of step (d) does not result in any available slot for the telephone call that is acceptable to the calling party, notifying the called party of the attempt by the calling party to schedule a call.

20. A computer implemented method as in claim 17 wherein step (d) is only performed when the calling party is within a special class of callers.

21. A computer implemented method as in claim 8 wherein step (c) is accomplished using a remote software agent which represents the calling party.

22. A computer implemented method as in claim 8 wherein the telephone call is a conference call.

23. A computer implemented method as in claim 8 additionally comprising the following step:

(d) when performance of steps (b) and (c) do not result in any available slot for the telephone call that is acceptable to the calling party, notifying the called party of the attempt by the calling party to schedule a call.

24. Storage media which stores software which, when executed on a computing system within a telephone system, performs a method for scheduling a future telephone call, the method comprising the steps of:

(a) receiving a call placed by a calling party to a called party, and if the called party is unavailable, receiving a scheduling request for a future telephone call with the called party from the calling party, said scheduling request including data indicating an estimated duration of the future telephone call;

(b) searching calendars of the called party and the calling party to determine a common available slot for the future telephone call; and

,

(c) confirming that the common available slot is acceptable to the calling party, and when confirmed, performing the following substep;

(c1) scheduling the future telephone call in the common available slot of the calendars.

25. Storage media as in claim 24 wherein step (a) includes the following substeps:

(a.1) requesting the calling party to indicate the estimated duration of the telephone call; and

,

(a.2) receiving from the calling party the estimated duration of the telephone call.

26. Storage media as in claim 25 wherein substep (a.2) includes receiving the estimated duration of the telephone call as input from the calling party using a telephone keypad.

27. Storage media as in claim 25 wherein substep (a.2) includes receiving the estimated duration of the telephone call as input spoken by the calling party and recognized using speech recognition technology.

28. Storage media as in claim 24 wherein the confirming in step (c) is done by checking a calendar for the calling party to determine whether the available slot for the telephone call is available in the calendar for the calling party.

29. Storage media as in claim 28 wherein step (c) additionally comprises the following substep performed when the available slot for the telephone call is acceptable to the calling party:

(c.2) scheduling the telephone call in the calendar of the calling party.

30. Storage media as in claim 24 wherein the confirming in step (c) is done by querying the calling party as to whether the available slot for the telephone call is acceptable to the calling party.

31. Storage media as in claim 24 wherein step (c) additionally comprises the following substep performed when the available slot for the telephone call is acceptable to the calling party:

(c.2) sending electronic mail to the called party indicating that the telephone call has been scheduled in the calendar.

32. Storage media as in claim 24, wherein the method additionally comprises the following step:

(d) when performance of steps (b) and (c) do not result in any available slot for the telephone call is acceptable to the calling party, re-performing steps (b) and (c) additionally accessing special time segments within the calendar of the called party which are not marked as available.

33. Storage media as in claim 32 wherein in step (d) the special time segments are marked as an equivalent of "urgent only".

34. Storage media as in claim 32 wherein step (d) is only performed when the calling party is within a special class of callers.

35. Storage media as in claim 32, wherein the method additionally comprises the following step:

(e) when performance of step (d) does not result in any available slot for the telephone call that is acceptable to the calling party, notifying the called party of the attempt by the calling party to schedule a call.

36. Storage media as in claim 34 wherein step (c) is accomplished using a remote software agent which represents the calling party.

37. Storage media as in claim 24 wherein the telephone call is a conference call.

38. Storage media as in claim 24, wherein the method additionally comprises the following step:

(d) when performance of steps (b) and (c) do not result in any available slot for the telephone call that is acceptable to the calling party, notifying the called party of the attempt by the calling party to schedule a call.