Method for electronic merchandise dispute resolution
First Claim
1. A method for resolving a dispute over electronic merchandise utilizing a customer trusted agent, a first host processor, a merchant trusted agent, and a second host processor, comprising the steps of:
- (a) establishing a cryptographically secure session between said customer trusted agent and said merchant trusted agent;
(b) said customer trusted agent sending transaction log data to said first host processor for choice of a dispute corresponding to an electronic ticket stored in said customer trusted agent;
(c) said first host processor sending dispute information to said customer trusted agent;
(d) said customer trusted agent sending a copy of said electronic ticket and said dispute information to said merchant trusted agent, via said cryptographically secure session;
(e) said merchant trusted agent validating said electronic ticket;
(f) said merchant trusted agent sending said electronic ticket and said dispute information to said second host processor;
(g) deciding to deny said dispute relating to said electronic ticket and said dispute information;
(h) said second host processor sending a dispute denied message to said merchant trusted agent;
(i) said merchant trusted agent reporting said dispute denied message to said customer trusted agent;
(j) said customer trusted agent committing; and
(k) said merchant trusted agent committing.
1 Assignment
0 Petitions
Accused Products
Abstract
A system for open electronic commerce having a customer trusted agent securely communicating with a first money module, and a merchant trusted agent securely communicating with a second money module. Both trusted agents are capable of establishing a first cryptographically secure session, and both money modules are capable of establishing a second cryptographically secure session. The merchant trusted agent transfers electronic merchandise to the customer trusted agent, and the first money module transfers electronic money to the second money module. The money modules inform their trusted agents of the successful completion of payment, and the customer may use the purchased electronic merchandise.
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Citations
17 Claims
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1. A method for resolving a dispute over electronic merchandise utilizing a customer trusted agent, a first host processor, a merchant trusted agent, and a second host processor, comprising the steps of:
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(a) establishing a cryptographically secure session between said customer trusted agent and said merchant trusted agent; (b) said customer trusted agent sending transaction log data to said first host processor for choice of a dispute corresponding to an electronic ticket stored in said customer trusted agent; (c) said first host processor sending dispute information to said customer trusted agent; (d) said customer trusted agent sending a copy of said electronic ticket and said dispute information to said merchant trusted agent, via said cryptographically secure session; (e) said merchant trusted agent validating said electronic ticket; (f) said merchant trusted agent sending said electronic ticket and said dispute information to said second host processor; (g) deciding to deny said dispute relating to said electronic ticket and said dispute information; (h) said second host processor sending a dispute denied message to said merchant trusted agent; (i) said merchant trusted agent reporting said dispute denied message to said customer trusted agent; (j) said customer trusted agent committing; and (k) said merchant trusted agent committing. - View Dependent Claims (2, 3, 4, 5)
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6. A method for resolving a dispute over electronic merchandise utilizing a customer trusted agent, a first host processor, a merchant trusted agent, and a second host processor, comprising the steps of:
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(a) establishing a first cryptographically secure session between said customer trusted agent and said merchant trusted agent; (b) said customer trusted agent sending transaction log data to said first host processor for choice of a dispute corresponding to an electronic ticket stored in said customer trusted agent; (c) said first host processor sending dispute information to said customer trusted agent; (d) said customer trusted agent sending a copy of said electronic ticket and said dispute information to said merchant trusted agent, via said first cryptographically secure session; (e) said merchant trusted agent validating said electronic ticket; (f) said merchant trusted agent sending said electronic ticket and said dispute information to said second host processor; (g) deciding not to deny said dispute relating to said electronic ticket and said dispute information; and (h) initiating a customer refund. - View Dependent Claims (7, 8, 9, 10, 11, 12)
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13. A method for resolving a dispute over electronic merchandise utilizing a customer trusted agent, a first host processor, a merchant trusted agent, and a second host processor, comprising the steps of:
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establishing a cryptographically secure session between said customer trusted agent and said merchant trusted agent; said customer trusted agent sending transaction log data to said first host processor for choice of a dispute corresponding to an electronic ticket stored in said customer trusted agent; said first host processor sending dispute information to said customer trusted agent; said customer trusted agent sending a copy of said electronic ticket and said dispute information to said merchant trusted agent, via said cryptographically secure session; said merchant trusted agent validating said electronic ticket; said merchant trusted agent sending said electronic ticket and said dispute information to said second host processor; deciding not to deny said dispute relating to said electronic ticket and said dispute information; said merchant trusted agent requesting new electronic merchandise from a merchandise server; said merchandise server sending new merchandise to said merchant trusted agent; and said merchant trusted agent sending said new merchandise to said customer trusted agent via said cryptographically secure session. - View Dependent Claims (14, 15, 16)
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17. A system for resolving a dispute over electronic merchandise, comprising:
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a tamper-proof customer trusted agent; a tamper-proof merchant trusted agent that communicates with said customer trusted agent via a cryptographically secure session; a trusted server; where said merchant trusted agent sends electronic merchandise to said customer trusted agent via said cryptographically secure session, and said merchant trusted agent records a purchase transaction in its transaction log; where said customer trusted agent receives and validates said electronic merchandise and records said purchase transaction in its transaction log; where said customer and merchant trusted agents communicate to execute a first dispute protocol, and when said dispute is denied an indication of denial is recorded in said customer trusted agent'"'"'s transaction log; and where said customer trusted agent communicates with said trusted server to execute a second dispute protocol when the customer is not satisfied with the result of the first dispute protocol with the merchant.
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Specification