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Method for electronic merchandise dispute resolution

  • US 5,878,139 A
  • Filed: 10/16/1996
  • Issued: 03/02/1999
  • Est. Priority Date: 04/28/1994
  • Status: Expired due to Term
First Claim
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1. A method for resolving a dispute over electronic merchandise utilizing a customer trusted agent, a first host processor, a merchant trusted agent, and a second host processor, comprising the steps of:

  • (a) establishing a cryptographically secure session between said customer trusted agent and said merchant trusted agent;

    (b) said customer trusted agent sending transaction log data to said first host processor for choice of a dispute corresponding to an electronic ticket stored in said customer trusted agent;

    (c) said first host processor sending dispute information to said customer trusted agent;

    (d) said customer trusted agent sending a copy of said electronic ticket and said dispute information to said merchant trusted agent, via said cryptographically secure session;

    (e) said merchant trusted agent validating said electronic ticket;

    (f) said merchant trusted agent sending said electronic ticket and said dispute information to said second host processor;

    (g) deciding to deny said dispute relating to said electronic ticket and said dispute information;

    (h) said second host processor sending a dispute denied message to said merchant trusted agent;

    (i) said merchant trusted agent reporting said dispute denied message to said customer trusted agent;

    (j) said customer trusted agent committing; and

    (k) said merchant trusted agent committing.

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