System and method for providing technical support of an electronic system through a web bios
First Claim
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1. A method for enabling remote diagnostics of a first electronic system, the method comprising:
- (1) initializing selected circuitry within the first electronic system prior to anticipated loading of an operating system, said selected circuitry includes hardware to establish remote communications with a second electronic system;
(2) determining whether at least one boot error has occurred for the selected circuitry; and
(3) automatically establishing communications with the second electronic system, without user input, through a publicly accessible network for diagnostics of the first electronic system, provided the at least one boot error has occurred.
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Abstract
A system and method for altering a boot sequence provided by a Basic Input/Output System that, when executed, enables diagnostics of the electronic system containing the BIOS by a service provider. Access to the service provider may be established through a publicly accessible network such as the Internet.
78 Citations
13 Claims
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1. A method for enabling remote diagnostics of a first electronic system, the method comprising:
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(1) initializing selected circuitry within the first electronic system prior to anticipated loading of an operating system, said selected circuitry includes hardware to establish remote communications with a second electronic system; (2) determining whether at least one boot error has occurred for the selected circuitry; and (3) automatically establishing communications with the second electronic system, without user input, through a publicly accessible network for diagnostics of the first electronic system, provided the at least one boot error has occurred. - View Dependent Claims (2, 3, 4, 10, 11)
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5. An electronic system comprising:
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a bus; a host processor coupled to the bus; a transceiver device coupled to the bus; and a non-volatile memory element coupled to the bus, said non-volatile memory element including Basic Input/Output System (BIOS) code which, when executed by the host processor, (i) causes initialization and testing of the selected circuitry, including the host processor, used to establish communications with a remotely located electronic system, and (iii) signals, without user input, the transceiver device to establish communications with the remotely located system for diagnostics of the electronic system when a boot error associated with the selected circuitry is detected. - View Dependent Claims (6, 7, 8, 9, 12, 13)
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Specification