Directory assistance access to intercept telephone numbers

• US 5,892,820 A
• Filed: 08/28/1996
• Issued: 04/06/1999
• Est. Priority Date: 08/28/1996
• Status: Expired due to Term

• Current Assignee: Honeywell Incorporated (Honeywell International Inc.), Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Bell Atlantic Network Services, Inc. (Verizon Communications Inc.)
• Inventors: Armstrong, Michael G., Bastress, Jon G., Bowman, Miles S., Carlucci, David
• Primary Examiner(s): WEAVER, SCOTT LOUIS
• Application Number:
  US08/703,164
• Time in Patent Office: 951 Days
• Field of Search: 379/67, 379/88, 379/89, 379/201, 379/210, 379/211, 379/212, 379/213, 379/214, 379/207, 379/217, 379/67.1, 379/70, 379/79, 379/88.16, 379/88.17, 379/88.22, 379/88.25
• US Class Current: 379/213.01
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/4874 Intercept announcements
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 3/52 Arrangements for routing dead number calls to operators

Abstract

Directory assistance calls are routed to an operator tandem switch that distributes incoming directory assistance calls among available operator positions. For each call, the operator interacts with the caller to identify a directory listing sought by the caller and enters the listing information into the operator'"'"'s terminal to retrieve the requisite information from a data base. An interface is provided between the directory assistance system and an intercept system to handle listings for which a directory number is no longer operative. A flag set in the data base file for the old directory listing would indicate that the number was on intercept. The system can thus provide current information contained in the directory assistance data base or updated information as to the status of subscriber'"'"'s of non-working directory numbers, obtained from the intercept system data base.

Claims

1. In a public switched telephone network serving a plurality of subscriber stations and including a directory assistance operator service center for providing listed directory numbers to callers and an intercept system for intercepting telephone calls dialed to non-working directory numbers, a method for processing a telephone call dialed to said directory assistance operator service center comprising:

connecting said telephone call to said directory assistance operator service center;

obtaining information from the caller comprising the name of an intended called party;

accessing a directory assistance data base for a listing related to the obtained information;

in response to data received in said accessing step that indicates a predetermined condition associated with said intended called party, transmitting a data message to said intercept system; and

communicating to said caller.

2. A method as recited in claim 1, wherein said data base comprises directory number listings for PSTN subscribers, said listings relating subscriber names and telephone directory numbers;

and

wherein said predetermined condition comprises an inactive status of the directory number listing of said intended called party.

3. A method as recited in claim 2, wherein said data message comprises identification of the inactive directory number and further comprises

bridging said intercept system to said call;

releasing said directory assistance operator service center from said call; and

said step of communicating comprises transmitting an announcement from said intercept system to said caller.

4. A method as recited in claim 3, wherein said announcement relates information associated with a particular change in subscriber status, said particular change being determined in response to accessing an intercept system data base containing inactive number listings.

5. A method as recited in claim 4, wherein said particular change is disconnection of the subscriber station.

6. A method as recited in claim 4, wherein said particular change is a new directory number assignment and said announcement identifies said new directory number.

7. A method as recited in claim 2, wherein said data message comprises identification of the inactive directory number and further comprises

bridging the call to an audio subsystem;

releasing said directory assistance operator service center from said call; and

said step of communicating comprises transmitting an announcement from said audio subsystem to said caller.

8. A method as recited in claim 7, wherein said announcement relates information associated with a particular change in subscriber status, said particular change being determined in response to accessing an intercept system data base containing inactive number listings.

9. A method as recited in claim 8, wherein said particular change is disconnection of the subscriber station.

10. A method as recited in claim 8, wherein said particular change is a new directory number assignment and said announcement identifies said new directory number.

11. A method as recited in claim 10, further comprising completing the call to the new directory number destination in response to a request by the caller.

12. A method as recited in claim 11, wherein said request is implemented as DTMF input.

13. A method as recited in claim 11, wherein said request is implemented as voice input.

14. A method as recited in claim 10, wherein said directory assistance data base concurrently includes the directory listing for the intended called party'"'"'s new directory number and a previous directory listing containing the intended called party'"'"'s original directory number.

15. In a public switched telephone network serving a plurality of subscriber stations comprising:

a directory assistance operator service center for providing listed directory numbers to callers, said service center having a data base associated therewith containing subscriber directory number listings, each said directory number listing including subscriber name and directory number; and

an intercept system for intercepting telephone calls dialed to non-working directory numbers;

a method for adapting said directory assistance operator service center to changes in status of subscribers that affect directory listings, comprising;

setting an indicator in the data base directory number listing for a subscriber having a changed status;

retaining the directory number listing having said indicator in the data base for a predetermined maximum period of time; and

connecting a call, made to said directory assistance operator service center by a caller seeking the directory number for a listing for which an indicator has been set, to said intercept system.

16. A method as recited in claim 15, wherein said changed status is disconnection of a subscriber station and said method further comprises announcing to the caller that there is no listing for the intended called party.

17. A method as recited in claim 16, wherein said step of announcing comprises obtaining information from said intercept system.

18. A method as recited in claim 15, wherein said changed status includes change of address and directory number of a subscriber and further includes the step of entering a new directory listing without an indicator for the subscriber in the data base while retaining the old listing having said indicator.

19. A method as recited in claim 18, wherein said step of connecting comprises responding to identification by the caller of an address that matches the address in said old listing and further including the step of announcing to a caller the directory number in said new directory listing in response to the caller'"'"'s identification of an address that matches the address entered in said new directory listing.

20. A method as recited in claim 15, wherein the changed status in said setting step is an inactive condition of the directory number of said listing, and further comprising:

detecting, prior to expiration of said maximum period of time, whether said directory number has been reassigned; and

in response to detection of reassignment of said directory number, purging said retained directory number listing from said data base.

21. In a public switched telephone network serving a plurality of subscriber stations and including a directory assistance operator service center for providing listed directory telephone numbers to callers, said service center having a first data base associated therewith containing subscriber directory number listings, each said directory number listing including subscriber name and telephone number, an intercept system for intercepting telephone calls dialed to non-working directory numbers, said intercept system having a second data base associated therewith containing an index of inactive telephone numbers, and an audio subsystem for providing announcements to callers, a method comprising:

setting an indicator in the first data base listing for a subscriber having a changed status;

retaining the listing having said indicator in the first data base for a predetermined maximum period of time;

entering the telephone number for the changed status in said second data base; and

in response to reassignment of the entered telephone number prior to expiration of said maximum period of time, deleting the retained listing from the first data base and purging the entered telephone number from the second data base.

22. A method as recited in claim 21, further comprising the step of accessing said second data base in response to a call placed to said directory assistance operator service center for information associated with a listing in said first data base that contains an indicator provided in said setting step.

23. A method as recited in claim 21, further comprising the step of routing a call placed to said directory assistance operator service center to said audio subsystem in response to a request from the caller for information associated with a listing in said first data base that contains an indicator provided in said setting step.