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Method and apparatus for routing calls based on call success history

  • US 5,896,448 A
  • Filed: 12/17/1996
  • Issued: 04/20/1999
  • Est. Priority Date: 12/17/1996
  • Status: Expired due to Term
First Claim
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1. In an integrated computer telephony system including a call routing system, a method for decreasing the average time of routing an incoming call to a party based on call completion probability, comprising the steps of:

  • receiving a routing list comprising a plurality of destinations for said party;

    maintaining a probability indicator for ranking said destinations in said routing list according to the number of calls completed to said subscriber at said destination; and

    routing said incoming call to one of said plurality of destinations selected in accordance with said probability indicator ranking.

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