Telephonic-interface statistical analysis system

• US 5,898,762 A
• Filed: 06/06/1995
• Issued: 04/27/1999
• Est. Priority Date: 07/10/1985
• Status: Expired due to Fees

• Current Assignee: Ronald A Katz Technology Licensing LP
• Original Assignee: Ronald A Katz Technology Licensing LP
• Inventors: Katz, Ronald A.
• Primary Examiner(s): WOO, STELLA L
• Application Number:
  US08/471,420
• Time in Patent Office: 1,421 Days
• Field of Search: 379/92, 379/91, 379/94, 379/93, 379/96, 379/97, 379/98, 379/88, 379/89, 379/91.01, 379/91.02, 379/92.01, 379/93.01, 379/93.12, 379/93.13, 379/93.26
• US Class Current: 379/93.12
• CPC Class Codes: A63F 2003/086 played via telephone, e.g. using a modem
• CPC Class Codes: G07C 11/00 Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
• CPC Class Codes: G07C 15/005 with dispensing of lottery tickets
• CPC Class Codes: G07C 15/006 electronically
• CPC Class Codes: G07C 2011/04 related to queuing systems
• CPC Class Codes: H04M 11/00 Telephonic communication systems specially adapted for combination with other electrical systems
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2203/2016 Call initiation by network rather than by subscriber
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/36 Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
• CPC Class Codes: H04M 3/38 Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections queuing arrangements H04Q3/64
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04Q 2213/13034 A/D conversion, code compression/expansion
• CPC Class Codes: H04Q 2213/13072 Sequence circuits for call signaling, ACD systems
• CPC Class Codes: H04Q 2213/1309 : Apparatus individually associated with a subscriber line, line circuits
• CPC Class Codes: H04Q 2213/13091 : CLI, identification of calling line
• CPC Class Codes: H04Q 2213/13093 : Personal computer, PC
• CPC Class Codes: H04Q 2213/13095 : PIN / Access code, authentication
• CPC Class Codes: H04Q 2213/13096 : Digital apparatus individually associated with a subscriber line, digital line circuits
• CPC Class Codes: H04Q 2213/13097 : Numbering, addressing
• CPC Class Codes: H04Q 2213/13103 : Memory
• CPC Class Codes: H04Q 2213/13106 : Microprocessor, CPU
• CPC Class Codes: H04Q 2213/13107 : Control equipment for a part of the connection, distributed control, co-processing
• CPC Class Codes: H04Q 2213/1313 : Metering, billing
• CPC Class Codes: H04Q 2213/13136 : Collect call
• CPC Class Codes: H04Q 2213/13141 : Hunting for free outlet, circuit or channel
• CPC Class Codes: H04Q 2213/1316 : Service observation, testing
• CPC Class Codes: H04Q 2213/13173 : Busy signals
• CPC Class Codes: H04Q 2213/13174 : Data transmission, file transfer
• CPC Class Codes: H04Q 2213/13175 : Graphical user interface [GUI], WWW interface, visual indication
• CPC Class Codes: H04Q 2213/13178 : Control signals
• CPC Class Codes: H04Q 2213/13204 : Protocols
• CPC Class Codes: H04Q 2213/13213 : Counting, timing circuits
• CPC Class Codes: H04Q 2213/13214 : Clock signals
• CPC Class Codes: H04Q 2213/13216 : Code signals, frame structure
• CPC Class Codes: H04Q 2213/1322 : PBX
• CPC Class Codes: H04Q 2213/13256 : Call screening
• CPC Class Codes: H04Q 2213/1328 : Call transfer, e.g. in PBX
• CPC Class Codes: H04Q 2213/1332 : Logic circuits
• CPC Class Codes: H04Q 2213/1333 : Random systems
• CPC Class Codes: H04Q 2213/13349 : Network management
• CPC Class Codes: H04Q 2213/1337 : Operator, emergency services
• CPC Class Codes: H04Q 2213/13375 : Electronic mail
• CPC Class Codes: H04Q 2213/13376 : Information service, downloading of information, 0800/0900 services
• CPC Class Codes: H04Q 2213/13377 : Recorded announcement
• CPC Class Codes: H04Q 2213/13405 : Dual frequency signaling, DTMF
• CPC Class Codes: H04Q 3/002 : Details
• CPC Class Codes: H04Q 3/54533 : Configuration data, translation, passwords, databases
• CPC Class Codes: H04Q 3/5455 : Multi-processor, parallelism, distributed systems
• CPC Class Codes: H04Q 3/54591 : Supervision, e.g. fault localisation, traffic measurements, avoiding errors, failure recovery, monitoring, statistical analysis
• CPC Class Codes: H04Q 3/665 : Circuit arrangements therefor
• CPC Class Codes: H04Q 3/72 : Finding out and indicating number of calling subscriber
• CPC Class Codes: H04Q 3/74 : Identification of subscriber calling from a party-line

Abstract

A system D interfaces with a multiplicity of individual terminals T1-Tn of a telephone network facility C, at the terminals callers are prompted by voice-generated instructions to provide digital data that is identified for positive association with a caller and is stored for processing. The caller'"'"'s identification data is confirmed using various techniques and callers may be ranked and accounted for on the basis of entitlement, sequence or demographics. Callers are assigned random designations that are stored along with statistical and identification data. A break-off control circuit may terminate the computer interface aborting to a terminal for direct communication with an operator. Real-time operation processing is an alternative to stored data. The accumulation of stored data (statistical, calling order sequence, etc.) is variously processed and correlated as with developed or established data to isolate a select group or subset of callers who can be readily identified and reliably confirmed. Different program formats variously control the processing of statistical data as for auction sales, contests, lotteries, polls, commercials and so on.

Claims

1. An analysis control system for use with a communication facility including remote terminals for individual callers, wherein each of said remote terminals comprises voice communication means and digital input means in the form of an array of buttons for providing data, said analysis control system comprising:

an interface structure coupled to said communication facility to interface said remote terminals for voice and digital communication, and including means to provide caller data signals representative of data relating to said individual callers developed by said remote terminals;

voice generator structure coupled through said interface structure for actuating said remote terminals as to provide vocal operating instructions to said individual callers;

record structure, including memory and control means, connected to receive said caller data signals from said interface structure for accessing a file and storing digital caller data relating to said individual callers including said individual callers'"'"' credit card numbers provided from said digital input means through said interface structure;

credit verification structure to verify on-line said credit card numbers; and

qualification structure controlled by said record structure for testing said caller data signals provided by said individual callers to specify a consumable participation key for restricting the extent of access to said system by said individual callers to limit data stored for said individual callers on the basis of entitlement.

2. An analysis control system according to claim 1, wherein said qualification structure restricts said extent of access by each of said individual callers to a single use entitlement.

3. An analysis control system according to claim 1, wherein said consumable participation key includes a check digit wherein said check digit is tested by said qualification structure.

4. An analysis control system according to claim 1, wherein said communication facility further provides called terminal DNIS signals to identify a specific operating format from a plurality of operating formats.

5. An analysis control system according to claim 4, wherein said plurality of formats includes at least two formats which differ only in that in one format winners are selected during the course of the interface telephone call and in the other format winners are selected during an off-line interval after the telephone call.

6. An analysis control system according to claim 4, wherein said plurality of formats includes at least two merchandising formats which differ only in that one format includes testing by the qualification structure of a personal identification number (PIN) for restricting the extent of access to the system.

7. An analysis control system according to claim 4, wherein said plurality of formats includes at least two merchandising formats which differ only in that in one format caller data includes credit card data for billing and in the other format said system is accessed by a pay to dial network.

8. An analysis control system according to claim 4, wherein at least one of said formats receives caller data signals including personal identifying information.

9. An analysis control system according to claim 8, wherein said personal identifying data includes the callers age.

10. An analysis control system according to claim 8, wherein said personal identifying data includes the callers weight.

11. An analysis control system according to claim 8, wherein said personal identifying data includes the callers telephone number.

12. An analysis control system for use with a communication facility according to claim 1, wherein said specific individual caller digitally enters a type of credit card used.

13. An analysis control system for use with a communication facility according to claim 1, wherein said specific individual caller digitally enters an expiration date of said credit card.

14. An analysis control system for use with a communication facility according to claim 1, wherein said qualification structure includes check-off means for restricting said extent of access to at least a portion of said system by said respective one of said individual callers to a specific number of accesses.

15. An analysis control system for use with a communication facility according to claim 1 wherein said interface structure receives calling digital data automatically provided by said communication facility indicative of a caller'"'"'s telephone number.

16. An analysis control system for use with a communication facility according to claim 15 wherein the calling digital data controls at least certain aspects of said interface based on at least a portion of said caller'"'"'s telephone number.

17. An analysis control system for use in a mail order facility or the like, said analysis control system for use with a communication facility including remote terminals for individual callers, wherein each of said remote terminals comprises voice communication means and digital input means in the form of an array of buttons for providing data, comprising:

interface structure coupled to said communication facility to interface said remote terminals for voice and digital communication and including means to provide answer data signals provided by said individual callers from said remote terminals including signals indicative of an individual caller'"'"'s customer number and credit card number;

credit verification structure to verify said individual caller'"'"'s customer number and credit card number to determine said individual caller'"'"'s credit;

record structure including memory and control means connected to said interface structure to receive and store data provided by said individual callers;

acknowledgement generator structure for providing a computer generated acknowledgement number to said individual callers;

switching structure for transferring certain of said individual callers to a live operator; and

central processing station coupled to said record structure to receive data on said individual callers.

18. An analysis control system according to claim 17, further comprising:

consumable key test structure for qualifying said individual callers with respect to said customer number, said customer number indicative of a consumable key number.

19. An analysis control system according to claim 18, wherein said consumable key number is limited to a one time use only.

20. An analysis control system according to claim 17, wherein an individual caller provides an expiration date for said credit card number.

21. An analysis control system according to claim 20, wherein said credit verification structure verifies said expiration date.

22. An analysis control system according to claim 17, further comprising:

a sequencer for developing sequence data signals as identification data to indicate the calling order sequence of said individual callers.

23. An analysis control system according to claim 17, wherein said credit verification structure verifies said individual caller'"'"'s customer number and credit card number online.

24. An analysis control system according to claim 17, wherein said data stored in said record structure includes at least audio data indicative of a name or address for an individual caller for subsequent processing.

25. An analysis control system according to claim 17, wherein said answer data signals include signals indicative of merchandise order data.

26. An analysis control system according to claim 25, wherein said merchandise order data is indicative of an item number.

27. An analysis control system according to claim 26, wherein said merchandise order data is indicative of further data related to said item number.

28. An analysis control system according to claim 25, wherein said merchandise order data is indicative of color and size of an item.

29. An analysis control system according to claim 17, further comprising:

a call distributor for receiving a plurality of calls.

30. An analysis control system according to claim 17, wherein said communication facility automatically provides signals indicative of calling terminal digital data for at least certain of said individual callers.

31. An analysis control system according to claim 30, wherein said record structure stores said calling terminal digital data.

32. An analysis control system for use with a communication facility according to claim 33 wherein the calling digital data controls at least certain aspects of said interface based on at least a portion of said caller'"'"'s telephone number.

33. An analysis control system according to claim 17, wherein said customer number provided by an individual caller is the same as the customer number indicated on said individual caller'"'"'s mail order catalog.

34. An analysis control system according to claim 17, wherein said credit verification is performed on-line.

35. An analysis control system according to claim 17, wherein said communication facility further provides called terminal DNIS signals to identify a specific format from a plurality of formats.

36. An analysis control system according to claim 35, wherein said specific format is a television initiated mail order format.

37. An analysis control system according to claim 36, wherein said answer data signals include signals indicative of mail-order order data.

38. An analysis control system according to claim 37, wherein said mail-order order data is indicative of an item number.

39. An analysis control system according to claim 37, wherein said mail-order order data is indicative of further data related to said item number.

40. An analysis control system according to claim 37 wherein said mail-order order data is indicative of color and size of an item.

42. An analysis control system according to claim 17, further including a plurality of interface structures, at least certain of said interface structures being located at geographic locations which are different from each other, and at least one interface structure is remote from the central processing station, wherein said data is downloaded from at least one of said interface structures to said central processing station.

43. An analysis control system according to claim 42, wherein said data is downloaded via telephonic communication.

44. An analysis control system according to claim 43, wherein said data is downloaded by telephone polling coupling.

41. An analysis control system for use in a mail order facility or the like, said analysis control system for use with a communication facility including remote terminals for individual callers, wherein each of said remote terminals comprises voice communication means and digital input means in the form of an array of buttons for providing data, comprising:

interface structure coupled to said communication facility to interface said remote terminals for voice and digital communication and including means to provide answer data signals provided by said individual callers from said remote terminals including signals indicative of an individual caller'"'"'s customer number;

credit verification structure to verify on-line said individual caller'"'"'s customer number to determine said individual caller'"'"'s credit;

record structure including memory and control means connected to said interface structure to receive and store data provided by said individual callers;

acknowledgement generator structure for providing a computer generated acknowledgement number to said individual callers;

switching structure for transferring certain of said individual callers to a live operator; and

central processing station coupled to said record structure to receive accumulated data on said individual callers.

45. An analysis control system according to claim 41, wherein said credit verification structure additionally verifies said individual caller'"'"'s credit card number.

46. An analysis control system according to claim 45, wherein said credit verification structure verifies said individual caller'"'"'s credit card number on-line.

47. An analysis control system according to claim 45, wherein said credit verification structure additionally verifies an expiration date for said individual caller'"'"'s credit card.

48. An analysis control system according to claim 41, wherein said data provided by said individual callers includes audio data indicative of a name or address or both for said individual caller for subsequent processing.

49. An analysis control system according to claim 48, wherein said answer data signals include signals indicative of item data regarding items for order.

50. An analysis control system according to claim 49, wherein an individual caller further provides additional answer data signals with respect to said items.

51. An analysis control system according to claim 49, wherein at least certain of said answer data signals and said additional answer data signals are stored and processed.

52. An analysis control system according to claim 49 wherein said answer data signals include signals indicative of color and size of an item.

53. An analysis control system according to claim 41, wherein said computer generated acknowledgement number is indicative of a sequence number.

54. An analysis control system according to claim 41, further comprising:

qualification structure coupled to said record structure to qualify said individual callers based upon a limit on use.

55. An analysis control system according to claim 54, wherein said limit on use specifies a one time use.

56. An analysis control system according to claim 54, wherein said limit on use specifies a limited number of uses.

57. An analysis control system according to claim 54, wherein said limit on use is with respect to a dollar amount.

58. An analysis control system according to claim 41, wherein said communication facility further provides called terminal DNIS signals to identify a specific format from a plurality of formats.

59. An analysis control system according to claim 58, further comprising:

a call distributor to receive said called digital data (DNIS).

60. An analysis control system according to claim 59, wherein said call distributor receives calling digital data provided automatically by said communication facility indicative of said individual caller'"'"'s telephone number.

62. An analysis control system according to claim 58, wherein said specific format is a television initiated mail order format.

63. An analysis control system according to claim 62, wherein said answer data signals include signals indicative of mail-order order data.

64. An analysis control system according to claim 63, wherein said mail-order order data is indicative of an item number.

65. An analysis control system according to claim 63, wherein said mail-order order data is indicative of further data related to said item number.

66. An analysis control system according to claim 63 wherein said mail-order order data is indicative of color and size of an item.

67. An analysis control system according to claim 41, wherein said interface structure receives calling digital data provided automatically by said communication facility indicative of said individual caller'"'"'s telephone number.

68. An analysis control system for use with a communication facility according to claim 53 wherein the calling digital data controls at least certain aspects of said interface based on at least a portion of said caller'"'"'s telephone number.

69. An analysis control system according to claim 41, further including a plurality of interface structures, at least certain of said interface structures being located at different geographic locations from each other, and at least one interface structure is remote from the central processing station, wherein said accumulated data is downloaded from at least one of said interface structures to said central processing station.

70. An analysis control system according to claim 69, wherein said accumulated data is downloaded via telephonic communication.

61. An analysis control system for use with a communication facility according to claim 76 wherein the calling digital data controls at least certain aspects of said interface based on at least a portion of said caller'"'"'s telephone number.