Call routing based on prior telephone calls

• US 5,898,769 A
• Filed: 03/12/1997
• Issued: 04/27/1999
• Est. Priority Date: 03/12/1997
• Status: Expired due to Term

• Current Assignee: Hanger Solutions, LLC (IP Investments Group LLC)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Furman, Daniel Selig
• Primary Examiner(s): SMITH, CREIGHTON H
• Application Number:
  US08/816,443
• Time in Patent Office: 776 Days
• Field of Search: 379/219, 379/220, 379/221, 379/229, 379/230, 379/201, 379/207, 379/210, 379/211
• US Class Current: 379/221.05
• CPC Class Codes: H04M 2203/551 Call history
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04Q 2213/13097 Numbering, addressing
• CPC Class Codes: H04Q 2213/13098 Mobile subscriber
• CPC Class Codes: H04Q 2213/13103 Memory
• CPC Class Codes: H04Q 2213/13141 Hunting for free outlet, circuit or channel
• CPC Class Codes: H04Q 2213/13298 Local loop systems, access network
• CPC Class Codes: H04Q 2213/13349 Network management
• CPC Class Codes: H04Q 2213/13377 Recorded announcement
• CPC Class Codes: H04Q 2213/13378 Speech recognition, speech analysis
• CPC Class Codes: H04Q 2213/13383 Hierarchy of switches, main and subexchange, e.g. satellite exchange
• CPC Class Codes: H04Q 3/66 Traffic distributors

Abstract

A call through a telecommunications network (10) that is dialed by a caller (12) to a lifetime number of a subscriber (14) that may be in common with the lifetime number of at least one other subscriber is routed in accordance with the past call history of one of the calling party and the subscribers with lifetime numbers common to the dialed number. The call from the caller is routed to that lifetime number subscriber to whom the caller has previously called on the basis that the caller is more likely to want a connection with someone who the caller had previously called.

Claims

1. A method for routing a call through a telecommunications network that is dialed by a caller to a lifetime number of a subscriber that may be in common with the lifetime number of at least one other subscriber, comprising the steps of:

determining, within the telecommunications network, whether the lifetime number dialed by the subscriber is unique to a single subscriber, and if so, then routing the call to that subscriber, but if not, then;

determining whether the dialed lifetime number is common to a plurality of subscribers, and if so, then

examining a history of prior calls of one of the called party and each subscribers having a lifetime number in common with the dialed lifetime number to determine whether there have been at least one past call between said each subscriber and the called party, and if so, then

routing the call to said each party.

2. The method according to claim 1 wherein only the prior call history of each lifetime number subscriber having a lifetime number in common with the dialed number is examined.

3. The method according to claim 1 wherein the prior call history of both the called party and each of the lifetime number subscribers having a lifetime number in common with the dialed number is examined.

4. The method according to claim 1 further including the steps of:

providing an announcement to the calling party indicating to whom the call will be routed; and

prompting the calling party to provide an indication of whether such routing is correct prior to actually routing the call.

5. The method according to claim 4 further including the step canceling the routing if the calling party has provided an indication that the routing is incorrect.

6. The method according to claim 1 wherein the subscribers with common lifetime numbers have common POTS numbers but different area codes.

7. The method according to claim 1 wherein the subscribers with common lifetime numbers have common POTS numbers and common area codes.

8. A method for routing a call through a telecommunications network that is dialed by a caller to a lifetime number of a subscriber that may be in common with the lifetime number of at least one other subscriber, comprising the steps of:

(a) determining, within the telecommunications network, whether the lifetime number dialed by the subscriber is unique to a single subscriber, and if so, then routing the call to that subscriber, but if not, then;

(b) determining whether the dialed lifetime number is common to a plurality of subscribers, and if so,

(c) selecting a first one of said lifetime number subscribers having lifetime number in common with the dialed number;

(d) providing an announcement to the calling party identifying said selected subscriber to whom the call will be routed; and

(e) prompting the calling party to provide an indication of whether such routing is correct prior to actually routing the call; and

(f) routing the call to said selected subscriber when the calling party has indicated the routing in correct.

9. The method according to claim 8 further including the step of:

(g) selecting another of said lifetime number subscribers having lifetime number in common with the dialed number if the calling party has indicated the routing is incorrect; and

(h) repeating steps (c)-(g).

10. The method according to claim 9 wherein call routing is canceled when no further lifetime subscribers can be selected.

12. The method according to claim 8 further including the step of:

(g) selecting another of said lifetime number subscribers having lifetime number in common with the dialed number if the calling party has indicated the routing is incorrect; and

(h) repeating steps (c)-(g).

13. The method according to claim 9 wherein call routing is canceled when no further lifetime subscribers can be selected.

11. A method for routing a call through a telecommunications network that is dialed by a caller to a lifetime number of a subscriber that may be in common with the lifetime number of at least one other subscriber, comprising the steps of:

(a) selecting a first one of said lifetime number subscribers having lifetime number in common with the dialed number;

(b) providing an announcement to the calling party identifying said selected subscriber to whom the call will be routed; and

(c) prompting the calling party to provide an indication of whether such routing is correct prior to actually routing the call; and

(d) routing the call to said selected subscriber when the calling party has indicated the routing in correct.

14. The method according to claim 11 wherein the subscribers with common lifetime numbers have common POTS numbers but different area codes.

15. The method according to claim 11 wherein the subscribers with common lifetime numbers have common POTS numbers and common area codes.

16. A method for routing a call through a telecommunications network that is dialed by a caller to a lifetime number of a subscriber that may be in common with the lifetime number of at least one other subscriber, comprising the steps of:

determining, within the telecommunications network, whether the lifetime number dialed by the subscriber is unique to a single subscriber, and if so, then routing the call to that subscriber, but if not, then;

determining whether the dialed lifetime number is common to a plurality of subscribers, and if so, then

prompting the calling party to enter a name associated with the called party;

accepting the name entered by the calling party;

comparing the name of the called party entered by the calling party to the names associated with the lifetime numbers common to the dialed number;

routing the call to the called party whose name matches the name entered by the caller.

17. The method according to claim 16 wherein the name entered by the calling party is accepted by accepting the name that is spoken by the calling party.

18. The method according to claim 16 wherein the name entered by the calling party is accepted by accepting digits representing the name that are entered by the calling party.