×

Method for eliminating telephone hold time

  • US 5,903,642 A
  • Filed: 09/24/1997
  • Issued: 05/11/1999
  • Est. Priority Date: 09/24/1997
  • Status: Expired due to Fees
First Claim
Patent Images

1. The method of prioritizing incoming calls and arranging for such incoming calls to be connected to a receiving party for voice contact at a later time, consisting of the steps of:

  • a. the caller temporarily establishing a communication connection with the receiving party;

    b. automatically establishing a priority code, if the incoming call does not already have a priority code;

    c. automatically establishing a place on the queue of incoming callers based on the priority code;

    d. automatically establish a time to reconnect;

    e. forwarding to the caller said established time to reconnect and, if not previously supplied, a priority code to the caller;

    f. breaking the communication connection; and

    g. automatically reminding the caller of the time for the caller to initiate reconnection to the receiving party.

View all claims
  • 1 Assignment
Timeline View
Assignment View
    ×
    ×