System for registering insurance transactions and communicating with a home office

• US 5,903,873 A
• Filed: 05/31/1996
• Issued: 05/11/1999
• Est. Priority Date: 05/31/1996
• Status: Expired due to Term

• Current Assignee: American International Group Incorporated
• Original Assignee: American General Life and Accident Insurance Company (American International Group Incorporated)
• Inventors: Johnson, Thomas R., Peterson, Paul C., Thibedore, Gilbert W., Tinsley, Samuel E., Betts, Michael A., D'Agostino, James S. Jr., Rambo, James J., Spence, Lisa C., McCullough, Paul P.
• Primary Examiner(s): Teska, Kevin J.
• Assistant Examiner(s): DO, THUAN V
• Application Number:
  US08/658,821
• Time in Patent Office: 1,075 Days
• Field of Search: 705/4, 705/2, 705/3, 705/9, 705/10, 705/11
• US Class Current: 705/4
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 40/08 Insurance
• CPC Class Codes: G06Q 99/00 Subject matter not provided for in other groups of this subclass

Abstract

A system for registering insurance transactions and communicating the insurance transactions to a home office computer, preferably on a nightly basis. The system includes a plurality of communications interfaces and portable computers assigned to respective insurance agents, each of the portable computers including a display screen, data storage element for holding insurance information pertaining to a plurality of insurance customers, a computer processor, and a manual input unit. Each of the portable computers is programmed to receive queries from its respective insurance agent and, in response to the queries, to display agent-selected portions of the insurance information. Each of the portable computers is further programmed to receive agent transaction information from its respective insurance agent and to register the agent transaction information for subsequent transmission to the home office computer. Preferably, each portable computer is associated with one of a plurality of insurance districts and the system further includes a district office computer assigned to each insurance district. Each district office computer preferably operates in much the same way as the portable computer, although it is not necessary that the district office computers perform all of the same functions as the portable computers. Each district office computer also performs additional reporting functions and contains copies of all the information processed by the home office which is contained in the portable computers assigned to its district.

Claims

1. A system for registering insurance transactions and communicating the insurance transactions to a home office, said system comprising:

at least one portable computer including a display screen, data storage means for holding insurance information pertaining to a plurality of insurance customers, a computer processor, and a manual input unit, said at least one portable computer being programmed to receive queries from an insurance agent via said manual input unit and, in response to said queries, to display agent-selected portions of said insurance information, said at least one portable computer being further programmed to receive agent transaction information from the insurance agent via said manual input unit and to register said agent transaction information;

a communication interface for transmitting said agent transaction information to the home office and for receiving from the home office updated insurance information which said computer processor uses to alter the insurance information in said data storage means;

wherein said at least one portable computer is further programmed to prevent permanent alteration of insurance information within said data storage first location via said manual input unit and is programmed to alter the insurance information within said data storage first location only in response to updated insurance information from the home office; and

wherein said at least one portable computer is further programmed to operate in a route list planning mode during which said display screen visually presents at least a portion of a first list and at least a portion of a second list;

said first list including customer information sorted according to one of a plurality of different sorting arrangements;

said second list containing only customer information as selected from the first list by the insurance agent;

said at least one portable computer being further programmed to recognize and execute commands from the insurance agent via said manual input unit directing said computer processor to move selected customer information from the first list to the second list.

2. The system of claim 1, wherein said display screen is activated by said at least one portable computer to create a plurality of display fields;

and

wherein said at least one manual input unit includes an electronic pen which the user places against selectively chosen ones of said display fields and manually manipulates to communicate said agent transaction information to said at least one portable computer.

3. The system of claim 1, wherein said at least one portable computer is further programmed to operate in a Daily Route List mode during which said second list is displayed without displaying said first list;

said at least one portable computer being further programmed to recognize selection of customer information from said second list via said manual input unit by the insurance agent, and being further programmed to retrieve and display supplemental insurance information from said data storage means, said supplemental insurance information being associated with the customer information selected from the second list by the insurance agent.

4. The system of claim 1, wherein said at least one portable computer is programmed to recognize a selection of one of said plurality of different sorting arrangements by the insurance agent via said manual input unit and to execute sorting of said first list in accordance therewith, said at least one portable computer being further programmed so that said plurality of different sorting arrangements include:

a first sorting arrangement wherein sorting is performed in numerical order according to a customer number assigned to each customer;

a second sorting arrangement wherein sorting is performed in alphabetical order according to customer names;

a third sorting arrangement wherein sorting is performed in chronological order according to due dates associated with each customer'"'"'s insurance; and

a fourth sorting arrangement wherein sorting is performed according to status information pertaining to customers'"'"' insurance policies, said status information being indicative of whether the insurance policies are in a current period, a lapsed period, or in a grace period within the lapsed period.

5. The system of claim 4, wherein said at least one portable computer is further programmed so as to recognize and execute commands from the insurance agent via said manual input unit directing said computer processor to limit said first list according to status information pertaining to customers'"'"' insurance policies, said status information being indicative of whether the insurance policies are in a current period, a lapsed period, or in a grace period within the lapsed period;

and

wherein said at least one portable computer is further programmed so as to recognize and execute commands from the insurance agent via said manual input unit directing said computer processor to limit said first list according to visit preference information indicative of the best times and dates to visit the customers.

6. The system of claim 1, wherein said at least one portable computer is programmed so that said first list includes:

customer numbers;

customer names;

status information pertaining to customers'"'"' insurance policies, said status information being indicative of whether the insurance policies are in a current period, a lapsed period, or in a grace period within the lapsed period;

due dates for payments in connection with said customers'"'"' insurance policies;

payment amounts due in connection with said customers'"'"' insurance policies; and

visit preference information indicative of the best times and dates to visit the customers.

7. The system of claim 1, wherein said insurance information stored in the data storage first location includes data indicative of payment amounts due from each customer;

and

wherein said at least one portable computer is programmed to receive, via said manual input unit, a collection query from the insurance agent, said collection query being associated with any one of said insurance customers, said at least one portable computer being further programmed to respond to said collection query by;

retrieving from the data storage first location data indicative of a payment amount due from said insurance customer; and

displaying said payment amount on the display screen.

8. The system of claim 1, wherein said at least one portable computer is programmed to accept payment amount information indicative of an amount paid by an insurance customer to the insurance agent, said payment amount information being provided by said insurance agent via said manual input unit;

and

wherein said at least one portable computer is further programmed to register said payment amount information in a data storage second location.

9. The system of claim 8, wherein said at least one portable computer further comprises means for preventing said at least one portable computer from accepting payment amount information associated with improper transactions.

10. The system of claim 8, wherein said at least one portable computer further comprises means for preventing said at least one portable computer from accepting payment amount information associated with transactions which are not permitted under insurance laws and regulations.

11. The system of claim 8, wherein said at least one portable computer is also programmed to register information regarding a type of payment received by the agent and to calculate, if appropriate, an amount of change due back to the insurance customer.

12. The system of claim 8, wherein said at least one portable computer is programmed to receive, via said manual input unit, a close-out command from the insurance agent, said at least one portable computer being further programmed to calculate a total representing the total amount of payments collected during a period of time preceding said close-out command, and wherein said at least one portable computer is programmed to present said insurance agent with a deposit summary including said total amount.

13. The system of claim 12, wherein said at least one portable computer further includes a printer, said at least one portable computer being programmed to print out said deposit summary via the printer.

14. The system of claim 8, wherein said at least one portable computer further includes a printer, said at least one portable computer being programmed so as to print, via said printer, a receipt indicative of said amount paid by an insurance customer to the insurance agent.

15. The system of claim 8, wherein said communication interface for transmitting said agent transaction information to the home office and for receiving from the home office updated insurance information, includes means for transmitting said payment amount information to the home office as at least part of said agent transaction information.

16. The system of claim 1, wherein said at least one portable computer is further programmed to receive modification information from the insurance agent via said manual input unit, said modification information corresponding to changes in the insurance information pertaining to a particular one of said insurance customers, said at least one portable computer being further programmed to register said modification information in a data storage second location and also being programmed to subsequently transmit said modification information via said communication interface to the home office as at least part of said agent transaction information.

17. The system of claim 1, wherein said data storage first location includes ratebook information;

wherein said at least one portable computer is programmed to receive ratebook inquiries from said insurance agent via said manual input unit, said ratebook inquiries corresponding to requests for pricing information associated with insurance policies available from the home office; and

wherein said at least one portable computer is further programmed to respond to said ratebook inquiries with an indication of said pricing information, said pricing information being based on said ratebook information in the data storage first location.

18. The system of claim 1, and further comprising a plurality of said at least one portable computer, each portable computer being associated with one of a plurality of insurance districts;

said system further comprising;

a district office computer assigned to each insurance district, each district office computer including a district office data storage means for storing at least a portion of the insurance information contained in the data storage first location of each portable computer assigned to that insurance district, each district office computer further including a district office display screen, a district office computer processor, and a manual input device, each district office computer being programmed to receive queries from district office personnel via said manual input device and, in response to said queries, to display selected portions of said insurance information, each district office computer being further programmed to receive district office transaction information from the district office personnel via said manual input device and to register said district office transaction information; and

a district office communication interface at each district office computer for transmitting said district office transaction information to the home office and for receiving from the home office district-specific updated insurance information, wherein said district office computer processor utilizes said district-specific updated insurance information to alter the insurance information in said district office data storage means.

19. The system of claim 18, wherein each portable computer is programmed to receive, from the home office, updated insurance information derived from said district office transaction information.

20. The system of claim 1, wherein:

said insurance information pertaining to a plurality of insurance customers is stored in said data storage first location;

said agent transaction information from the insurance agent is registered in a data storage second location; and

said at least one portable computer is programmed to alter the insurance information in said data storage first location only in response to said updated insurance information from the home office.

21. A system for registering insurance transactions and communicating the insurance transactions to a home office, said system comprising:

a plurality of portable computers assigned to respective insurance agents, each of said portable computers including a display screen, data storage means for holding insurance information pertaining to a plurality of insurance customers, a computer processor, and a manual input unit, each of said portable computers being programmed to receive queries from its respective insurance agent via said manual input unit and, in response to said queries, to display agent-selected portions of said insurance information, each of said portable computers being further programmed to receive agent transaction information from its respective insurance agent via said manual input unit and to register said agent transaction information;

a home office computer including central data storage means, means for processing agent transaction information transmitted by said portable computer to said home office computer to provide updated insurance information pertaining to a particular one of said portable computers, and means for transmitting said updated insurance information to said particular one of the portable computers;

a communication interface at each portable computer for transmitting said agent transaction information to the home office computer and for receiving from the home office computer said updated insurance information which said computer processor uses to alter the insurance information in said data storage means; and

wherein said insurance information and said updated insurance information are stored in a first group designated within the data storage means of said portable computers, and wherein said agent transaction information is stored in a second group designated within the data storage means of said portable computers,

said portable computers being programmed to prevent permanent alteration of insurance information within said first group via said manual input unit programmed to alter the insurance information in said first group only in response to said updated insurance information from the home office; and

wherein said portable computers are further programmed to operate in a route list planning mode during which said display screen visually presents at least a portion of a first list and at least a portion of a second list;

said first list including customer information sorted according to one of a plurality of different sorting arrangements;

said second list containing only customer information as selected from the first list by the insurance agent;

said portable computers being further programmed to recognize and execute commands from the insurance agent via said manual input unit directing said computer processor to move selected customer information from the first list to the second list.

22. The system of claim 21, wherein each portable computer is associated with one of a plurality of insurance districts;

said system further comprising;

a district office computer assigned to each insurance district, each district office computer including a district office data storage means for storing at least a portion of the insurance information contained in the data storage means of each portable computer assigned to that insurance district, each district office computer further including a district office display screen, a district office computer processor, and a manual input device, each district office computer being programmed to receive queries from district office personnel via said manual input device and, in response to said queries, to display selected portions of said insurance information, each district office computer being further programmed to receive district office transaction information from the district office personnel via said manual input device and to register said district office transaction information; and

a district office communication interface at each district office computer for transmitting said district office transaction information to the home office computer and for receiving from the home office computer district-specific updated insurance information, wherein said district office processor utilizes said district-specific updated insurance information to alter the insurance information in said district office data storage means.

23. The system of claim 22, wherein each portable computer is programmed to receive, from the home office computer, updated information derived from said district office transaction information.

24. The system of claim 22,

wherein said insurance information and said updated district-specific insurance information are stored in a first storage group designated within the district office data storage means, and wherein said district office transaction information is stored in a second storage group designated within said district office data storage means,

said district office computers being programmed to alter the insurance information in said first storage group only in response to said district office-specific updated insurance information from the home office.