Method and system of accessing and operating a voice message system

• US 5,905,774 A
• Filed: 03/10/1997
• Issued: 05/18/1999
• Est. Priority Date: 11/19/1996
• Status: Expired due to Fees

• Current Assignee: Stentor Resource Centre, Inc.
• Original Assignee: Stentor Resource Centre, Inc.
• Inventors: Ishikawa, Cynthia I., Tatchell, Gregory R., Stacey, R. Blair
• Primary Examiner(s): Hunter, Daniel S.
• Application Number:
  US08/814,268
• Time in Patent Office: 799 Days
• Field of Search: 379/88.01, 379/88.04, 379/88.13, 379/88.19, 379/88.21, 379/88.23, 379/88.24
• US Class Current: 379/88.04
• CPC Class Codes: H04M 1/57 Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set at the operator set in a manual exchange H04M5/20
• CPC Class Codes: H04M 1/663 Preventing unauthorised calls to a telephone set
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2203/25 related to user interface aspects of the telephonic communication service
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42204 Arrangements at the exchange for service or number selection by voice at the terminal H04M1/27
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/428 Arrangements for placing incoming calls on hold
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: Y10S 379/909 Alternatives

Abstract

A subscriber interface operating as a Personal Agent is provided to simplify, enhance and integrate the currently fragmented telephone services The Personal Agent enables the subscriber to access and activate telephone network services using voice recognition technology. The subscriber interface is seamlessly integrated with the telephone network to enable the subscriber to perform one or more activation and deactivation commands of telephone features, initiate a call, and take calls at their discretion. The subscriber interface also enables the subscriber to administer the options that tailor the system to the subscriber. Access and activation of telephone features are enabled by the subscriber using voice commands. In particular, the present invention integrates Calling Line ID (CLID) with the names identified in a voice dialing personal directory and/or Name Display database to enable the user to use spoken names to instruct the various telephone features to work specifically on particular lines, e.g. "Call Forward all calls to voice mail except for "Mom". The voice dialing directory (or Name Display database) can then be used to identify "mom"'"'"'s phone number(s) which would be matched against the incoming CLIDs to determine how to route incoming calls.

Claims

1. A method of accessing and operating a subscriber interface for a voice message system using speech recognition, comprising the steps of:

determining whether a party going off-hook at one of a number of predetermined locations is a subscriber to the subscriber interface;

if the party is determined to be a subscriber to the subscriber interface, using information retrieved from a subscriber profile database and a plurality of related databases to retrieve information used to determine how the voice message system has been configured by the subscriber;

receiving a voice command at a speech recognition module indicative of a request to access said voice message system if the party is determined to be a subscriber to the subscriber interface;

comparing said speech signal to signals representing predetermined stored commands;

if said speech signal is found to correspond to a predetermined stored command, sending a code associated with said predetermined stored command to a data processor; and

activating a predetermined processor module of said voice message system according to the recognized voice command, and information retrieved from one or more of the databases.

2. A method as defined in claim 1 wherein said voice command comprises one of a subscriber'"'"'s voice mail access command, a subscriber'"'"'s request to play stored messages based on the name of the calling party, a subscriber'"'"'s request for a list of calling parties and operating commands to enable said subscriber to operate said voice message system.

3. A method as defined in claim 2, wherein said stored messages can be accessed by said predetermined processor module by interfacing said predetermined processor module with envelope information associated with the location and identity of messages stored in said voice message system.

4. A method as defined in claim 2 wherein one of said operating commands comprises accessing message greetings of an audio playback module of said voice message system.

5. A method as defined in claim 4, wherein a predetermined message greeting can be played when said audio playback module is activated.

6. A method as defined in claim 5, wherein said audio playback module is activated in response to a recognized voice command from said subscriber.

7. A method as defined in claim 5, wherein said audio playback module is activated in response to a call from a predetermined calling party.

8. A method as defined in claim 7, wherein a predetermined greeting message is played by said audio playback module according to the Calling Line Identification (CLID) of the calling party.

9. A method as defined in claim 7, wherein a predetermined greeting message is played by said audio playback module according to the directory number dialed by said calling party.

10. A method as claimed in claim 1, wherein the step of determining whether a party going off-hook at one of a number of predetermined locations is a subscriber to the subscriber interface involves requesting that the party enter a password and verifying the password entered by the party.

11. A method as claimed in claim 1, wherein the step of determining whether a party going off-hook at one of a number of predetermined locations is a subscriber to the subscriber interface involves analyzing a voice print of the party.

12. A method as claimed in claim 1 wherein the plurality of databases include a contact database, a call disposition database, a call screening database, a call forwarding database, an incoming call log, and an administration database.

13. A subscriber interface for accessing and operating a voice message system, comprising:

a speech recognition module used to enable a subscriber or calling party to communicate interactively with the interface using voice commands;

an audio response module used to provide predetermined and prerecorded responses by the interface to the calling party;

a subscriber database which contains a personal directory, a screening database and other information required by the interface for interaction with the subscriber and calling parties; and

a voice recording/playback module to permit the subscriber to record predetermined announcements and greetings for calling parties.

14. A subscriber interface as claimed in claim 13, wherein the subscriber interface further comprises a tone generator for providing DTMF tones to said voice message system in response to a predetermined voice command.

15. A subscriber interface as defined in claim 14, wherein said voice message system is an external voice message system connected to said interface via a telephone network.

16. A subscriber interface as claimed in claim 14, wherein the subscriber interface further comprises a processor interface module to enable said data processor to interface with envelope information associated with the location and identity of messages stored in said voice message system.

17. A subscriber interface as defined in claim 16, wherein said voice command comprises one of a subscriber'"'"'s voice mail access command, a subscriber'"'"'s request to play stored messages based on the name of the calling party, a subscriber'"'"'s request for a list of calling parties and operating commands to enable said subscriber to operate said voice message system.

18. A subscriber interface as defined in claim 17, wherein one of said operating commands comprises accessing said audio playback module to modify said message greetings of said voice message system.

19. A subscriber interface as defined in claim 18, wherein a predetermined message greeting can be played when said audio playback module is activated.

20. A subscriber interface as defined in claim 19, wherein said audio playback module is activated in response to a recognized voice command from said subscriber.

21. A subscriber interface as defined in claim 19, wherein said audio playback module is activated in response to a call from a predetermined calling party.

22. A subscriber interface as defined in claim 21, wherein one of said predetermined message greeting is played by said audio playback module according to the Calling Line Identification (CLID) of the calling party.

23. A subscriber interface as defined in claim 21, wherein one of said predetermined message greeting is played by said audio playback module according to the directory number dialed by said calling party.