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System, method and user interface for data announced call transfer

  • US 5,915,010 A
  • Filed: 06/10/1996
  • Issued: 06/22/1999
  • Est. Priority Date: 06/10/1996
  • Status: Expired due to Term
First Claim
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1. In a call center having a plurality of customer service representatives (CSR), each CSR receiving customer calls at various times, a computer implemented method of transferring a customer call from an originating CSR to a receiving CSR, comprising:

  • receiving a customer call at an originating CSR;

    associating the customer call with a reason data element selected by the originating CSR, the reason data element describing at least one reason for transferring the customer call;

    transferring the customer call to a receiving CSR;

    transferring the reason data element to the receiving CSR; and

    ,displaying the reason data element to the receiving CSR.

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