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System and method for enhanced telecommunications relay service with easy extension feature

  • US 5,917,888 A
  • Filed: 06/12/1997
  • Issued: 06/29/1999
  • Est. Priority Date: 06/28/1996
  • Status: Expired due to Term
First Claim
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1. A method for directing a telephone call from a caller using a standard telephone to a deaf, hard of hearing, or speech disabled person using a text telephone, via a telecommunications relay system including a communications assistant, the method comprising the steps of:

  • (1) receiving a toll-free telephone call from the caller to a central location;

    (2) receiving a desired extension number provided by the caller;

    (3) accessing the telecommunications relay system to retrieve an associated subscriber profile corresponding to said desired extension number;

    (4) displaying said associated subscriber profile to the communications assistant;

    (5) automatically dialing a telephone number specified by said associated subscriber profile independent of the assistant;

    (6) determining a service description option associated with said subscriber profile; and

    (7) introducing said deaf, hard of hearing, or speech disabled person'"'"'s telecommunications relay service to the caller according to said service description option.

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