Apparatus and method for managing telephony-based services

• US 5,920,618 A
• Filed: 11/29/1996
• Issued: 07/06/1999
• Est. Priority Date: 11/29/1996
• Status: Expired due to Term

• Current Assignee: SBC Technology Resources, Inc. (AT&T, Inc.)
• Original Assignee: SBC Technology Resources, Inc. (AT&T, Inc.)
• Inventors: Fleischer, Harold C. III, Plunkett, William
• Primary Examiner(s): Hong, Harry S.
• Application Number:
  US08/758,518
• Time in Patent Office: 949 Days
• Field of Search: 370/389, 370/259, 379/201, 379/207, 379/219, 379/220, 379/230
• US Class Current: 379/221.09
• CPC Class Codes: H04M 3/4217 Managing service interactions
• CPC Class Codes: H04Q 2213/13176 Common channel signaling, CCS7
• CPC Class Codes: H04Q 2213/1325 Priority service
• CPC Class Codes: H04Q 2213/13345 Intelligent networks, SCP
• CPC Class Codes: H04Q 3/0041 involving techniques for avoiding interaction of call service features

Abstract

An apparatus and method are provided for managing the operation and interaction of one or more telephony-based services (such as AIN-based services). A feature interaction manager is utilized performing a predetermined decision process to determine which one of a customer'"'"'s AIN services will be executed, and in what order the customer'"'"'s AIN services will be initiated. The feature interaction manager may reside at a Service Control Point and may be executed whenever an AIN trigger is encountered at a switch based on a call request to establish communication with the customer. Once the last of the customer'"'"'s services have completed execution, the feature interaction manager returns control to the switch encountering the AIN trigger for appropriate handling or routing of the call request.

Claims

1. A system for managing services within an advanced intelligent communications system, said advanced intelligent communications system comprising a service control point having service logic for each service subscribed to by a service subscriber, and a two-way communications network interconnecting a plurality of dissimilar service switching points, said two-way communications network selectively establishing a communication connection between at least two of a plurality of geographically dispersed locations coupled to said dissimilar service switching points, said system comprising:

means for encountering, at one of said plurality of dissimilar service switching points, a trigger in response to a request from a calling party to establish a communication connection with a service subscriber;

means for accessing said service control point in response to said trigger encountered at said one service switching point; and

means for managing, at said service control point, the operation of services of said service subscriber based on an operational status of each of said services and a predetermined prioritization of said services.

2. The system according to claim 1, said feature interaction manager comprising means for determining the operational status of each of said services, and means for activating, based on said predetermined prioritization of said services, service logic for executing a service when said service is determined to have an active operational status.

3. The system according to claim 1, wherein said managing means comprises a feature interaction manager, said feature interaction manager comprising a plurality of feature interaction graphs, each of said plurality of feature interaction graphs operating and managing said services in accordance with one of a plurality of trigger types encountered at said dissimilar service switching points.

4. The system according to claim 3, said trigger types comprising a dialed line number (DLN) trigger type, a 10 digit (10D) trigger type, and a terminating attempt trigger (TAT) type.

5. The system according to claim 1, wherein said service control point further comprises a trigger template comprising a plurality of trigger call processing records (CPR) associated with said subscriber, each of said trigger CPRs including information regarding services of said subscriber.

6. The system according to claim 5, wherein said subscriber service information includes the operational status and activation dates of services, and trunking information.

7. The system according to claim 5, wherein each of said trigger CPRs are associated with one of a plurality of trigger types encountered at said dissimilar service switching points, said service control point comprising means for selecting one of said trigger CPRs based on a trigger type of said trigger encountered at said service switching point.

8. A system for managing services within an advanced intelligent network (AIN) communications system, said AIN communications system comprising a service control point, and a two-way communications network interconnecting a plurality of dissimilar service switching points, said two-way communications network selectively establishing communication between at least two of a plurality of geographically dispersed locations coupled to said dissimilar service switching points, said system comprising:

an AIN triggering device, located at one of said plurality of dissimilar service switching points, that is triggered in response to a request from a calling party to establish a communication connection with a service customer;

a query mechanism to send a query to said service control point in response to said trigger encountered at said service switching point; and

a feature interaction manager, located at said service control point, adapted to control the operation of services of said service customer in accordance predetermined interaction criteria.

9. The system according to claim 8, said predetermined interaction criteria comprising an operational status of each of said services and a predetermined prioritization of said services.

10. The system according to claim 9, said feature interaction manager comprising means for determining the operational status of each of said services, and means for activating, based on said predetermined prioritization of said services, service logic for executing a service when said service is determined to have an active operational status.

11. The system according to claim 8, said feature interaction manager comprising a plurality of feature interaction graphs, each of said plurality of feature interaction graphs managing said services in accordance with one of a plurality of trigger types encountered at said service switching points.

12. The system according to claim 11, said trigger types comprising a dialed line number (DLN) trigger type, a 10 digit (10D) trigger type, and a terminating attempt trigger (TAT) type.

13. The system according to claim 8, wherein said service control point further comprises a trigger template comprising a plurality of trigger call processing records (CPR) associated with said service customer, each of said trigger CPRs including information regarding services of said service customer.

14. The system according to claim 13, wherein said services information includes the operational status and activation dates of services, and trunking information.

15. The system according to claim 13, wherein each of said trigger CPRs are associated with one of a plurality of trigger types encountered at said dissimilar service switching points, said service control point comprising means for selecting one of said trigger CPRs based on a trigger type of said trigger encountered at said dissimilar service switching point.

16. In a system for managing services within an advanced intelligent communications system, said advanced intelligent communications system comprising a service control point having service logic for each service subscribed to by a service subscriber, and a two-way communications network interconnecting a plurality of dissimilar service switching points, said two-way communications network selectively establishing a communication connection between at least two of a plurality of geographically dispersed locations coupled to said dissimilar service switching points, a method of managing the interaction of customer services comprises:

encountering, at one of said plurality of dissimilar service switching points, a trigger in response to a request from a calling party to establish a communication connection with a service subscriber;

accessing said service control point in response to said trigger encountered at said one service switching point; and

managing, at said service control point, the operation of services of said service subscriber based on an operational status of each of said services and a predetermined prioritization of said services.

17. The method according to claim 16, said managing further comprising:

determining the operational status of each of said services; and

activating, based on said predetermined prioritization of said services, service logic for executing a service when said service is determined to have an active operational status.

18. The method according to claim 16, wherein said system comprises a feature interaction manager, said feature interaction manager comprising a plurality of feature interaction graphs, each of said plurality of feature interaction graphs operating and managing said services in accordance with one of a plurality of trigger types encountered at said dissimilar service switching points.

19. The method according to claim 18, said trigger types comprising a dialed line number (DLN) trigger type, a 10 digit (10D) trigger type, and a terminating attempt trigger (TAT) type.

20. The method according to claim 16, wherein said service control point further comprises a trigger template including a plurality of trigger call processing records (CPR) associated with said subscriber, each of said trigger CPRs including information regarding services of said subscriber.

21. The method according to claim 20, wherein said subscriber service information includes the operational status and activation dates of services, and trunking information.

22. The method according to claim 20, wherein each of said trigger CPRs are associated with one of a plurality of trigger types encountered at said dissimilar service switching points, said service control pont performing the step of selecting one of said trigger CPRs based on a trigger type of said trigger encountered at said service switching point.