Control and monitoring apparatus and method for a telephone system

• US 5,924,016 A
• Filed: 05/31/1995
• Issued: 07/13/1999
• Est. Priority Date: 09/14/1984
• Status: Expired due to Term

• Current Assignee: Aspect Communications Corporation (Alvaria Incorporated)
• Original Assignee: Aspect Telecommunications Corporation (Alvaria Incorporated)
• Inventors: Fuller, Robert M., Epler, Frederick A., Manowski, Maxwell E.
• Primary Examiner(s): CUMMING, WILLIAM D
• Application Number:
  US08/454,834
• Time in Patent Office: 1,504 Days
• Field of Search: 379/57, 379/88, 379/127, 379/142, 379/201, 379/207, 379/210, 379/211, 379/212, 379/67, 379/89, 379/88.23, 379/93.06, 379/202, 379/79, 340/825.49, 340/825.03, 455/31.1, 455/460
• US Class Current: 379/202.01
• CPC Class Codes: H04M 1/006 Call diverting means
• CPC Class Codes: H04M 1/27 Devices whereby a plurality of signals may be stored simultaneously
• CPC Class Codes: H04M 1/652 Means for playing back the recorded messages by remote control over a telephone line H04M1/658 takes precedence
• CPC Class Codes: H04M 1/658 Means for redirecting recorded messages to other extensions or equipment
• CPC Class Codes: H04M 1/665 by checking the validity of a code
• CPC Class Codes: H04M 11/00 Telephonic communication systems specially adapted for combination with other electrical systems
• CPC Class Codes: H04M 11/022 Paging systems personal calling arrangements or devices G08B3/1008; selective calling networks H04W84/022
• CPC Class Codes: H04M 2203/2005 Temporarily overriding a service configuration
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/005 Interface circuits for subscriber lines current supply H04M19/00 and subgroups; supervisory, monitoring or testing arrangements H04M3/22 and subgroups; in key telephone systems H04M9/006
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/428 : Arrangements for placing incoming calls on hold
• CPC Class Codes: H04M 3/436 : Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/487 : Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/527 : Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 3/53 : Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04M 3/533 : Voice mail systems
• CPC Class Codes: H04M 3/537 : Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 3/54 : Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 3/56 : Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04Q 11/0457 : Connection protocols
• CPC Class Codes: H04Q 2213/1305 : Software aspects
• CPC Class Codes: H04Q 2213/13072 : Sequence circuits for call signaling, ACD systems
• CPC Class Codes: H04Q 2213/13091 : CLI, identification of calling line
• CPC Class Codes: H04Q 2213/13093 : Personal computer, PC
• CPC Class Codes: H04Q 2213/13095 : PIN / Access code, authentication
• CPC Class Codes: H04Q 2213/13097 : Numbering, addressing
• CPC Class Codes: H04Q 2213/13098 : Mobile subscriber
• CPC Class Codes: H04Q 2213/13102 : Common translator
• CPC Class Codes: H04Q 2213/13103 : Memory
• CPC Class Codes: H04Q 2213/13106 : Microprocessor, CPU
• CPC Class Codes: H04Q 2213/13141 : Hunting for free outlet, circuit or channel
• CPC Class Codes: H04Q 2213/1315 : Call waiting
• CPC Class Codes: H04Q 2213/13173 : Busy signals
• CPC Class Codes: H04Q 2213/13174 : Data transmission, file transfer
• CPC Class Codes: H04Q 2213/13175 : Graphical user interface [GUI], WWW interface, visual indication
• CPC Class Codes: H04Q 2213/1318 : Ringing
• CPC Class Codes: H04Q 2213/13204 : Protocols
• CPC Class Codes: H04Q 2213/13209 : ISDN
• CPC Class Codes: H04Q 2213/13213 : Counting, timing circuits
• CPC Class Codes: H04Q 2213/13216 : Code signals, frame structure
• CPC Class Codes: H04Q 2213/1322 : PBX
• CPC Class Codes: H04Q 2213/13222 : PBX circuits in public exchange, centrex
• CPC Class Codes: H04Q 2213/13224 : Off-net subscriber, dial in to/out from network, teleworking
• CPC Class Codes: H04Q 2213/1324 : Conference call
• CPC Class Codes: H04Q 2213/1325 : Priority service
• CPC Class Codes: H04Q 2213/13256 : Call screening
• CPC Class Codes: H04Q 2213/1326 : Consultation call, broker's call, call hold, toggling
• CPC Class Codes: H04Q 2213/13271 : Forced release
• CPC Class Codes: H04Q 2213/13274 : Call rejection, call barring
• CPC Class Codes: H04Q 2213/13282 : Call forward, follow-me, call diversion
• CPC Class Codes: H04Q 2213/13286 : Direct in-dialling in PBX, DDI
• CPC Class Codes: H04Q 2213/13299 : Bus
• CPC Class Codes: H04Q 2213/13305 : Transistors, semiconductors in general
• CPC Class Codes: H04Q 2213/1332 : Logic circuits
• CPC Class Codes: H04Q 2213/13322 : Integrated circuits
• CPC Class Codes: H04Q 2213/13331 : Abbreviated dialling
• CPC Class Codes: H04Q 2213/13374 : Paging
• CPC Class Codes: H04Q 2213/13376 : Information service, downloading of information, 0800/0900 services
• CPC Class Codes: H04Q 2213/13377 : Recorded announcement
• CPC Class Codes: H04Q 2213/13385 : Off-net subscriber
• CPC Class Codes: H04Q 2213/13405 : Dual frequency signaling, DTMF
• CPC Class Codes: H04Q 2213/13513 : UPT - personal as opposed to terminal mobility, inc. number portability
• CPC Class Codes: H04Q 2213/13515 : authentication, authorisation - fraud prevention
• CPC Class Codes: H04Q 2213/13532 : mobile networks
• CPC Class Codes: H04Q 2213/13533 : multivendor and hybrid, e.g. public/private, networks, inc. international
• CPC Class Codes: H04Q 2213/13547 : subscriber, e.g. profile, database, database access
• CPC Class Codes: H04Q 3/005 : Personal communication services, e.g. provisions for portability of subscriber numbers
• CPC Class Codes: H04Q 3/54 : in which the logic circuitry controlling the exchange is centralised
• CPC Class Codes: H04Q 3/542 : Logic circuits or arrangements therefor
• CPC Class Codes: H04Q 3/54525 : Features introduction
• CPC Class Codes: H04Q 3/54566 : Intelligent peripherals, adjunct processors
• CPC Class Codes: H04Q 3/54591 : Supervision, e.g. fault localisation, traffic measurements, avoiding errors, failure recovery, monitoring, statistical analysis
• CPC Class Codes: H04Q 3/622 : Circuit arrangements therefor
• CPC Class Codes: H04Q 3/625 : Arrangements in the private branch exchange
• CPC Class Codes: H04Q 3/627 : Details
• CPC Class Codes: H04Q 3/72 : Finding out and indicating number of calling subscriber
• CPC Class Codes: H04W 4/12 : Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/16 : Communication-related supplementary services, e.g. call-transfer or call-hold
• CPC Class Codes: H04W 68/00 : User notification, e.g. alerting and paging, for incoming communication, change of service or the like
• CPC Class Codes: H04W 68/12 : Inter-network notification
• CPC Class Codes: H04W 76/10 : Connection setup
• CPC Class Codes: H04W 8/18 : Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data
• CPC Class Codes: H04W 84/022 : One-way selective calling networks, e.g. wide area paging
• CPC Class Codes: H04W 88/185 : Selective call encoders for paging networks, e.g. paging centre devices
• CPC Class Codes: H04W 92/02 : Inter-networking arrangements

Abstract

A telephone switching and control system connected to a telephone network for providing telephone calling services to an authorized user. The telephone switching and control system monitoring a telephone call placed via the control system to provide a additional feature not otherwise available in said telephone network.

Claims

1. A control system for connection to a telephone network, said network including at least one telephone switch which is capable of connecting a plurality of telephone lines such that a plurality of parties can simultaneously be in telephone contact with other parties at the same time via said switch, said control system receiving and processing calls from callers to users, the control system comprising:

input/output means for connection to telephone network lines to input and output telephone calls;

switch control means for controlling said at least one switch to connect a call on one line to a different line;

memory means for controllably storing and recalling electronic signals; and

electronic processing means for accessing said memory means and said switch control means to direct the flow of input and output calls, said electronic processing means including means for;

a) processing an incoming call to the system directed to a user in a selected one of at least two distinct modes, one such mode being call forwarding in which case the processing means invokes functions b) and c),

b) recalling from said memory means a forwarding number for the user,

c) causing said switch control means to switch the incoming call in said switch to said forwarding number,

d) monitoring a call to said system from the user, including during outbound calls made by the user via said control system to one or more third parties,

e) in response to the user transmitting a predetermined command while the call is being monitored, placing the call from the user in a control mode wherein the user may enter commands to change said selected one of at least two distinct modes, and

f) identifying a call to said system from the user requesting the present mode by which the system processes incoming calls directed to the user, recalling from said memory means the current mode by which the system processes incoming calls directed to the user, transmitting courtesy messages which indicate said current mode and inform the user as to how to enter a mode command to change said mode, and responding to the user transmitting a specific mode command to appropriately change the mode by which the system processes subsequent incoming calls directed to the user.

2. The control system of claim 1 wherein said mode commands are entered via the user'"'"'s telephone keypad.

3. The control system of claim 1 wherein said user mode commands are entered via voice commands from the user.

4. A control system for connection to a telephone network, said network including at least one telephone switch which is capable of connecting a plurality of telephone lines such that a plurality of parties can simultaneously be in telephone contact with other parties at the same time via said switch, said telephone network providing information regarding the network address of a calling station to said control system, said control system receiving and processing calls from callers to users the control system comprising:

input/output means for connection to telephone network lines to input and output telephone calls;

switch control means for controlling said at least one switch to connect a call on one line to a different line;

memory means for controllably storing and recalling electronic signals; and

electronic processing means for accessing said memory means and said switch control means to direct the flow of input and output calls, said electronic processing means including means for;

a) processing calls to the system directed to a user in a selected one of at least two distinct modes, one such mode being call forwarding in which case the processing means invokes functions b) through c),

b) recalling from said memory means a forwarding number for the user,

c) causing said switch control means to switch the call to the user in said switch to said forwarding number,

d) monitoring a call to said system from the user, including during outbound calls made by the user via said control system to one or more third parties,

e) in response to the user transmitting a predetermined command while the call is being monitored, placing the call from the user in a control mode wherein the user may enter commands to change said selected one of at least two distinct modes, and

f) identifying a call to said system by the user, and utilizing said information as the user'"'"'s memory means stored forwarding number, whereby the user can update the forwarding number without manually entering the number of the telephone at the user'"'"'s present location.

5. A control system for connection to a telephone network, said network including at least one telephone switch which is capable of connecting a plurality of telephone lines such that a plurality of parties can simultaneously be in telephone contact with other parties at the same time via said switch, said control system receiving and processing calls from callers to users, the control system comprising:

input/output means for connection to telephone network lines to input and output telephone calls;

switch control means for controlling said at least one switch to connect a call on one line to a different line;

memory means for controllably storing and recalling electronic signals; and

electronic processing means for accessing said memory means and said switch control means to direct the flow of input and output calls, said electronic processing means including means for;

a) processing calls to the system directed to a user in a selected one of at least two distinct programmable modes, one such mode being call forwarding in which case the processing means invokes functions b) through c),

b) recalling from said memory means a forwarding number for the user,

c) causing said switch control means to switch the call to the user in said switch to said forwarding number,

d) monitoring a call to said system from the user, including during outbound calls made by the user via said control system to one or more third parties,

e) in response to the user transmitting a predetermined command while the call is being monitored, placing the call from the user in a control mode wherein the user may enter commands to change said selected one of at least two distinct modes, and

identifying the user'"'"'s presently selected call processing mode and transmitting a courtesy message to the user setting forth the user'"'"'s presently selected call processing mode.

6. A telephone system for providing telephone services, said system comprising:

(a) a telephone switching system for concurrently servicing a plurality of telephone subscribers;

(b) a telephone switching system controller coupled to said switching system via communications facilities, said controller communicating with said switching system via said communication facilities by means of switch functions to provide an additional telephone service for said subscribers, said controller receiving calls from subscribers via said communications facilities and monitoring the received calls, including during at least a portion of the time that calls are placed by subscribers to and received by another party, and if a subscriber signals said controller to provide said additional service during the call received by said another party, then said controller responds by communicating a corresponding sequence of switch functions to said switching system, said controller further including a voice screening mode of operation wherein during a telephone call, said controller transmits a prompt for the caller to transmit identification information, records the caller'"'"'s response to said prompt, instructs said switching system to connect to a subscriber-selected one of a plurality of telephone network addresses, and transmits the caller'"'"'s recorded response.

7. The telephone system of claim 6, wherein said controller includes a memory, wherein said additional telephone service is implemented by a sequence of switch functions stored in said memory, and wherein said controller is, during a telephone call from said subscriber, responsive to commands from said subscriber for modifying the sequence of switch functions stored in said memory.

8. The telephone system of claim 7 wherein said controller, when receiving a telephone call from a caller, takes control of said telephone call, directs a courtesy message to said caller indicating that said call may be branched to any of a plurality of options, and responsive to the caller transmitting an appropriate command corresponding to a desired option, implementing at least one of the commanded options by transmitting said sequence of switch functions to said switching system.

9. The telephone system of claim 8, wherein said memory stores a plurality of sequences and wherein said controller, responsive to the caller transmitting an appropriate command corresponding to the desired option, implementing the commanded option by transmitting said a selected one of said sequences of switch functions corresponding to the commanded option to said switching system.

10. The telephone system of claim 9, wherein said sequence of switch functions corresponding to the option commanded by said caller instructs said switching system to transfer said telephone call to a subscriber-selected one of a plurality of telephone network addresses.

11. The telephone system of claim 6, wherein, in said voice screening mode of operation, said controller responds to a command response from the subscriber to appropriately process said telephone call.

12. The telephone system of claim 6, wherein said controller monitors said telephone call for a predetermined command and upon receipt of the predetermined command terminating, if started, or skipping, if not yet initiated:

(i) the transmission of said prompt to said caller,

(ii) the recordation of the callers response and

(iii) the transmission of the response to the subscriber, and immediately instructing said switching system to transfer said telephone call to a subscriber-selected one of a plurality of telephone network addresses represented in said memory means.

13. A telephone system for providing telephone services, said system comprising:

(a) a telephone switching system for concurrently servicing a plurality of telephone subscribers;

(b) a telephone switching system controller coupled to said switching system via communications facilities, said controller communicating with said switching system via said communication facilities by means of switch functions to provide at least one additional telephone service for said subscribers, said controller including a memory for storing a plurality of sequences of said switch functions, said controller receiving calls from subscribers via said communications facilities and monitoring the received calls, including during at least a portion of the time that calls are placed by subscribers to and received by another party, and if a subscriber signals said controller to provide said at least one additional telephone service during the call received by said another party, then said controller responds by communicating a corresponding sequence of said switch functions to said telephone switching system; and

(c) a paging system wherein said subscriber carries a paging device for receiving radio frequency signals broadcast from a paging system with a unique identification code assigned to each paging device, and wherein each paging device includes a transmitter for transmitting a data signal to the controller to revise at least one of the sequences of switch functions stored in said memory.

14. The telephone system of claim 13 wherein the transmitter in said paging device is a radio frequency transmitter.

15. A telephone system for providing telephone services, said system comprising:

(a) a telephone switching system for concurrently servicing a plurality of telephone subscribers;

(b) a telephone switching system controller coupled to said switching system via communications facilities, said controller communicating with said switching system via said communication facilities by means of switch functions to provide at least one additional telephone service for said subscribers, said controller including a memory for storing a plurality of sequences of said switch functions, said controller receiving calls from subscribers via said communications facilities and monitoring the received calls, including during at least a portion of the time that calls are placed by subscribers to and received by another party, whereby if a subscriber signals said controller to provide said at least one additional service during the call received by said another party, then said controller responds by communicating a corresponding sequence of said switch functions to said telephone switching system; and

(c) a paging system wherein said subscriber carries a paging device for receiving radio frequency signals broadcast from a paging system with a unique identification code assigned to each paging device, and wherein each paging device includes a transmitter for transmitting a data signal to the controller to invoke at least one of the sequences of switch functions stored in said memory.

16. The telephone system of claim 15, in combination with a locator system wherein said locator system comprises a plurality of predeterminedly located locator transmitters, with each locator transmitter transmitting to a proximate paging device an address signal, and wherein said controller controls said transmitter to transmit a signal based on said address signal to said controller system to revise at least one of the sequences of switch functions stored in said memory based on said address signal.

17. The telephone system of claim 16 wherein the transmitter in said paging device is a radio frequency transmitter.

18. A telephone system for providing telephone services, said system comprising:

(a) a telephone switching system for concurrently servicing a plurality of telephone subscribers;

(b) a telephone switching system controller coupled to said switching system via communications facilities, said controller communicating with said switching system via said communication facilities by means of switch functions to provide at least one additional telephone service for said subscribers, said controller including a memory for storing a plurality of sequences of said switch functions, said controller receiving calls from subscribers via said communications facilities and monitoring the received calls, including during at least a portion of the time that calls are placed by subscribers to and received by another party, and if a subscriber signals said controller to provide said at least one additional service during the call received by said another party, then said controller responds by communicating a corresponding sequence of said switch functions to said telephone switching system; and

(c) a locator system wherein said locator system comprises a plurality of predeterminedly located locator transmitters, with each locator transmitter transmitting to a proximate paging device an address signal, and wherein said proximate paging device includes a radio frequency transmitter for transmitting a signal based on said address signal to said controller system to revise at least one of the sequences of switch functions stored in said memory.

19. The telephone system of claim 18, in combination with a locator system wherein said locator system comprises a plurality of predeterminedly located locator transmitters, with each locator transmitter transmitting to a proximate paging device an address signal, and wherein said controller controls said transmitter to transmit a signal based on said address signal to said controller system to invoke at least one of the sequences of switch functions stored in said memory based on said address signal.

20. The telephone system of claim 19 wherein the transmitter in said paging device is a radio frequency transmitter.

21. A telephone system for providing telephone services, said system comprising:

(a) a telephone switching system for concurrently servicing a plurality of telephone subscribers;

(b) a telephone switching system controller coupled to said switching system via communications facilities, said controller communicating with said switching system via said communication facilities by means of switch functions to provide at least one additional telephone service for said subscribers, said controller receiving calls from subscribers via said communications facilities and monitoring the received calls, including during at least a portion of the time that calls are placed by subscribers to and received by another party, whereby a subscriber may signal said controller to provide said at least one additional service when requested by the subscriber during the call received by said another party, said controller including a memory for storing a plurality of sequences of said switch functions and a present mode by which the system processes incoming calls directed to said subscriber and wherein said controller identifies a call to said system from said subscriber requesting a present mode by which the system processes incoming calls directed to said subscriber, said controller, in response to an inquiry from said subscriber, recalling from said memory the current mode by which the system processes incoming calls directed to said subscriber and transmitting information to said subscriber which advises said subscriber of said present mode.

22. The telephone system of claim 21, wherein said controller includes a schedule mode of operation wherein said memory stores with at least selected ones of said sequences, a corresponding time for each, and wherein said controller automatically changes mode at the specified times.

23. The telephone system of claim 21, wherein said controller includes a timer mode of operation wherein said memory stores a timer command mode and a corresponding time interval command, said controller changing a presently commanded mode to a different mode for said commanded interval and thereafter reverting to another call processing mode.

24. The telephone system of claim 21, wherein said telephone switching system provides automatic identification information for a caller to said controller, and wherein the controller identifies a call placed by a subscriber and utilizes said automatic identification information to update a sequence of switch functions stored in said memory as a forwarding number, whereby the subscriber can update said forwarding number without manually entering the number of the telephone at the subscriber'"'"'s present location.