Voice-control integrated field support data communications system for maintenance, repair and emergency services

• US 5,924,069 A
• Filed: 01/30/1997
• Issued: 07/13/1999
• Est. Priority Date: 01/30/1997
• Status: Expired due to Term

• Current Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Original Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Inventors: Kowalkowski, Mark Anthony, Koziel, Ronald Charles, Kuch, Robert Joseph, Shanmugham, Varudiyam P.
• Primary Examiner(s): Hudspeth, David R.
• Assistant Examiner(s): Smits, Talivaldis Ivars
• Application Number:
  US08/790,424
• Time in Patent Office: 894 Days
• Field of Search: 704/235, 704/270, 704/275
• US Class Current: 704/275
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence

Abstract

A method and apparatus for assisting in the performance of maintenance, repair and emergency services. An integrated field support system is connectable to a customer support center. The integrated field support system comprises a portable platform (a computer), a group of peripheral devices, and a communications interface for accessing the customer support center. The field system allows field personnel to receive displays of documentation, graphics and other pictorial displays, and to issue commands orally for interpretation by a speech recognition unit. The connection to the customer support center provides personnel in that center with all data available to the field personnel and vice versa. Advantageously, this method and apparatus allow field personnel to receive the information they need to perform their tasks in an optimal fashion.

Claims

1. In combination, apparatus for assisting craft to maintain, install or repair equipment, comprising:

bulk memory means for storing data to assist said craft;

an audio interface for receiving speech from said craft and for playing audio signals to said craft;

said audio interface connected to a speech recognition unit for converting speech signals received from said audio interface into command data;

computer means connected to said speech recognition means for executing commands represented by said command data, and for accessing said bulk memory means;

video display means connected to said computer means for displaying video data from said computer means to said craft;

telecommunications interface means for transmitting data, video and audio signals from said computer means to a support center, and for receiving data, video and audio signals from said support center; and

video detection means for generating video signals for transmission via said telecommunications interface means to said support center;

wherein said video display receives video signals received from said telecommunications interface and said audio interface receives and transmits audio signals to said telecommunications interface;

an electronic probe connected to said computer means for receiving local signals indicative of a current state of said equipment for recording and analysis by said computer means;

said computer means for further processing inputs from said audio interface, said video detection means and said electronic probe to provide an integrated video and audio display representing current conditions of said equipment, said display providing just enough current status data to permit field craft to perform their daily and emergency tasks in an operational fashion.

2. The apparatus of claim 1 wherein said video detection means is connected to said computer means for controlling said video display means and for analyzing output signals of said video detection means.

3. The apparatus of claim 1 wherein said telecommunications interface means is further connectable to other field sites and to a backup of said support center for allowing consultation with other backup personnel.

4. The apparatus of claim 1 further comprising a text to speech converter for generating speech signals for use by said craft.

5. The apparatus of claim 1 further comprising a CD ROM reader for supplying video and bulk text to said computer means for display to said craft.

6. The apparatus of claim of claim 1 further comprising danger sensor means for detecting dangerous conditions and reporting such conditions to said computer means.

7. The apparatus of claim 1 wherein said speech recognition unit further converts speech signals into data for populating documents.

8. The apparatus of claim 1 further comprising means for accessing data from an office operational center.

9. The apparatus of claim 8, wherein said data from said office operational center comprises office alarm and status data.

10. The apparatus of claim 1, wherein said probe is further for receiving signals indicative of a current environmental state which may impact performance of said equipment.

11. The apparatus of claim 1, wherein said signals comprise signals indicative of at least one of temperature and radiation.