Knowledge management system and method
First Claim
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1. A computer-based knowledge management system, comprising:
- a database containing a knowledge item and an activity record associated with the knowledge item;
an accessor that accesses the knowledge item contained in the database and, in response, communicates feedback information concerning the content of the knowledge item; and
a knowledge office that receives the feedback information, generates an incentive in response to the feedback information, and stores the incentive in the activity record.
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Abstract
A computer-based knowledge management system (10) includes a database (4, 30) that contains a knowledge item (8) and an activity record (32, 34, 36) that is associated with the knowledge item (8). An accessor (14) accesses the knowledge item (8) and, in response, communicates feedback information (2) concerning the knowledge item (8). A knowledge office (18) receives the feedback information (2), generates an incentive (72) in response to the feedback information (2), and stores the incentive (72) in the activity record (32, 34, 36).
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Citations
20 Claims
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1. A computer-based knowledge management system, comprising:
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a database containing a knowledge item and an activity record associated with the knowledge item; an accessor that accesses the knowledge item contained in the database and, in response, communicates feedback information concerning the content of the knowledge item; and a knowledge office that receives the feedback information, generates an incentive in response to the feedback information, and stores the incentive in the activity record. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A computer-based knowledge office, the knowledge office coupled to a database containing a knowledge item and an activity record associated with the knowledge item, the knowledge office comprising:
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a control module that receives feedback information concerning the content of the knowledge item from an accessor and communicates at least a portion of the feedback information; a scoring module coupled to the control module, the scoring module receiving the feedback information from the control module and generating a value for the knowledge item according to the content of the feedback information; and an incentive module coupled to the control module, the incentive module receiving the feedback information from the control module and generating an incentive in response to the feedback information for storage in the activity record. - View Dependent Claims (10, 11, 12, 13)
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14. A computer-based method for managing knowledge, comprising:
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receiving feedback information concerning the content of a knowledge item from an accessor, the knowledge item being stored in a database; generating a value for the knowledge item according to the content of the feedback information; storing the value in a first activity record in the database, the first activity record being associated with the knowledge item; generating an incentive in response to the feedback information; and storing the incentive in a second activity record in the database, the second activity record being associated with the knowledge item. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification