Third party call control

• US 5,926,535 A
• Filed: 08/05/1996
• Issued: 07/20/1999
• Est. Priority Date: 08/05/1996
• Status: Expired due to Term

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Reynolds, Henry S.
• Primary Examiner(s): Hong, Harry S.
• Application Number:
  US08/693,877
• Time in Patent Office: 1,079 Days
• Field of Search: 379/112, 379/113, 379/114, 379/115, 379/127, 379/134, 379/196, 379/197, 379/198, 379/201, 379/207, 379/210, 379/220, 379/221, 379/229, 379/230, 379/234, 379/242, 379/243 , 379/244, 379/265, 379/266, 379/309
• US Class Current: 379/221.06
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42323 PBX's with CTI arrangements
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/523 with call distribution or queueing
• CPC Class Codes: H04Q 2213/13072 Sequence circuits for call signaling, ACD systems
• CPC Class Codes: H04Q 2213/13093 Personal computer, PC
• CPC Class Codes: H04Q 2213/13095 PIN / Access code, authentication
• CPC Class Codes: H04Q 2213/13103 Memory
• CPC Class Codes: H04Q 2213/13141 Hunting for free outlet, circuit or channel
• CPC Class Codes: H04Q 2213/13204 Protocols
• CPC Class Codes: H04Q 2213/1322 PBX
• CPC Class Codes: H04Q 2213/13296 Packet switching, X.25, frame relay
• CPC Class Codes: H04Q 2213/13389 LAN, internet
• CPC Class Codes: H04Q 3/64 Distributing or queueing

Abstract

A subscriber call routing system is used for routing a call initiated in a carrier public switched telephone network to any one of a plurality of different subscriber resources for a subscriber number. The routing system includes a call manager for receiving a connection request from the PSTN for any call placed to the subscriber number, the connection request including call identification information including indicia relating to the call, and developing a routing request. A routing processing system is operatively associated with the call manager and in response to a routing request uses a stored routing algorithm for selecting one of the subscriber resources to receive the call. The routing processing system transmits a request to the selected subscriber resource for acceptance of the call. A telephone interface application is operatively associated with each of the subscriber resources for receiving a request from the routing processing system for acceptance of the call and returns an acceptance command to the routing processing system to accept the call or returns a rejection command to the routing processing system to reject the call. The call manager sends a response to the PSTN designating the selected subscriber resource to receive the call responsive to receiving the acceptance command or developing a routing request to the routing processing system responsive to receiving the rejection command. The telephone interface application can also transfer a routing request to the routing processing system to re-route a call previously received by its associated subscriber resource.

Claims

1. A subscriber call routing system for routing calls initiated in a carrier public switched telephone network (PSTN) to any of a plurality of different subscriber resources for a subscriber number, comprising:

receive processing means for receiving a connection request from the PSTN for any call placed to the subscriber number, said connection request including call identification information including indicia relating to the call, and developing a routing request;

routing processing means operatively associated with the receive processing means and responsive to a routing request and using a stored routing algorithm for selecting one of the subscriber resources to receive the call, the routing processing means including means for transmitting a request to the selected subscriber resource for acceptance of the call;

telephone interface processing means operatively associated with each of said subscriber resources for receiving requests from the routing processing means for acceptance of the call and returning an acceptance command to the routing processing means to accept the call or returning a rejection command to the routing processing means to reject the call; and

the receive processing means sending a response to the PSTN designating the selected subscriber resource to receive the call responsive to receiving the acceptance command or developing a further routing request responsive to receiving the rejection command.

2. The subscriber call routing system of claim 1 wherein said receive processing means includes means for assigning a unique ID to the call, the ID remaining with the call throughout existence of the call.

3. The subscriber call routing system of claim 1 wherein said telephone interface processing means includes means for transferring a routing request to the routing processing means to reroute a call previously received by its associated subscriber resource.

4. The subscriber call routing system of claim 3 wherein the routing request transferred from the telephone interface means identifies a specific subscriber resource to receive the call.

5. The subscriber call routing system of claim 1 wherein the rejection command transferred from the telephone interface means identifies a specific subscriber resource to receive the call.

6. The subscriber call routing system of claim 1 further comprising means for storing the call identification information, the stored identification information being used by the routing processing means for selecting one of the subscriber resources to receive the call.

7. The subscriber call routing system of claim 6 wherein the telephone interface processing means includes means for updating the stored call identification information during processing of the call.

8. The subscriber call routing system of claim 1 wherein the telephone interface means is adapted to begin local processing of the call prior to the call arriving at the selected resource.