Method and apparatus for performing computer-based on-line commerce using an intelligent agent

• US 5,926,798 A
• Filed: 06/06/1997
• Issued: 07/20/1999
• Est. Priority Date: 11/28/1996
• Status: Expired due to Term

• Current Assignee: eBay Inc.
• Original Assignee: International Business Machines Corporation
• Inventors: Carter, John Mervyn
• Primary Examiner(s): MacDonald, Allen R.
• Assistant Examiner(s): CAUDLE, PENNY L
• Application Number:
  US08/870,683
• Time in Patent Office: 774 Days
• Field of Search: 705/26, 705/6, 705/50
• US Class Current: 705/26.43
• CPC Class Codes: G06Q 10/025 Coordination of plural reservations, e.g. plural trip segments, transportation combined with accommodation
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0617 Representative agent
• CPC Class Codes: G06Q 30/0619 Neutral agent

Abstract

A method, computer program product and system, for performing computer-based on-line commerce in which a client computer issues a commercial request and a plurality of server computers is available to service said request, said method, performed by an intelligent agent, comprising steps of: receiving said request from said client computer; reviewing content-related information and business policies of each server computer of said plurality of server computers; and making decisions as to which server should serve the request based on said content-related information and said business policies.

Claims

1. A method of performing computer-based on-line commerce in which a client computer issues a commercial request and a plurality of server computers is available to service said request, said method, performed by an intelligent agent, comprising steps of:

receiving said request from said client computer;

reviewing content-related information and business policies of each server computer of said plurality of server computers; and

making decisions as to which server should serve the request based on said content-related information and said business policies,

wherein the request issued by the client computer is made up of a group of inter-related sub-requests, and said intelligent agent decides which server should serve each sub-request based on said content-related information and said business policies;

wherein said business policies of each server include cancellation conditions concerning consequences of cancelling service by that server once a decision is made by the intelligent agent to use that server to serve a particular sub-request, said conditions ranging from a first extreme where cancellation is most difficult to a second extreme where cancellation is easiest; and

wherein, after making preliminary decisions as to which server should serve which request based on said content related information, said intelligent agent makes final decisions on said group of requests in the order such that a sub-request matched with a server with a cancellation condition closest to or at said second extreme is decided upon first.

2. The method of claim 1, wherein final decisions on remaining sub-requests of said group are made in a descending order from said second cancellation condition extreme to said first cancellation condition extreme.

3. The method of claim 1 wherein said first extreme is one where no recovery of any expended funds is allowed and said second extreme is one where total recovery of any expended funds is allowed.

6. The method of claim 1 wherein said client computer runs a World Wide Web browser application.

7. The method of claim 1 wherein said request is received from the client computer over the Internet.

4. An intelligent agent computer program product, stored on a computer readable storage medium, which performs computer-based on-line commerce in which a client computer issues a commercial request and a plurality of server computers is available to service said request, said intelligent agent comprising:

means for receiving said request from said client computer;

means for reviewing content-related information and business policies of each server computer of said plurality of server computers; and

means for making decisions as to which server should serve the request based on said content-related information and said business policies;

wherein the request issued by the client computer is made up of a group of inter-related sub-requests, and said intelligent agent decides which server should serve each sub-request based on said content-related information and said business policies;

wherein said business policies of each server include cancellation conditions concerning consequences of cancelling service by that server once a decision is made by the intelligent agent to use that server to serve a particular sub-request, said conditions ranging from a first extreme where cancellation is most difficult to a second extreme where cancellation is easiest; and

wherein, after making preliminary decisions as to which server should serve which request based on said content related information, said intelligent agent makes final decisions on said group of requests in the order such that a sub-request matched with a server with a cancellation condition closest to or at said second extreme is decided upon first.

8. The intelligent agent of claim 4 wherein said client computer runs a World Wide Web browser application.

9. The intelligent agent of claim 4 wherein said request is received from a client computer over the Internet.

5. A system for performing computer-based on-line commerce in which a client computer issues a commercial request and a plurality of server computers is available to service said request, said system having an intelligent agent comprising:

means for receiving said request from said client computer;

means for reviewing content-related information and business policies of each server computer of said plurality of server computers; and

means for making decisions as to which server should serve the request based on said content-related information and said business policies;

wherein the request issued by the client computer is made up of a group of inter-related sub-requests, and said intelligent agent decides which server should serve each sub-request based on said content-related information and said business policies;

wherein said business policies of each server include cancellation conditions concerning consequences of cancelling service by that server once a decision is made by the intelligent agent to use that server to serve a particular sub-request, said conditions ranging from a first extreme where cancellation is most difficult to a second extreme where cancellation is easiest; and

wherein, after making preliminary decisions as to which server should serve which request based on said content related information, said intelligent agent makes final decisions on said group of requests in the order such that a sub-request matched with a server with a cancellation condition closest to or at said second extreme is decided upon first.

10. The system of claim 5 wherein said client computer runs a World Wide Web browser application.

11. The system of claim 5 wherein said request is received from the client computer over the Internet.