Method for handling incoming calls on a pots telephone line to a user's premises

• US 5,930,338 A
• Filed: 09/04/1997
• Issued: 07/27/1999
• Est. Priority Date: 02/20/1996
• Status: Expired due to Fees

• Current Assignee: Solopoint Incorporated
• Original Assignee: Solopoint Incorporated
• Inventors: Langston, Jeffrey A., Reynolds, Randall F., Van Gundy, Scott A., McKendry, Martin S., Styres, Karen L.
• Primary Examiner(s): Hunter, Daniel S.
• Application Number:
  US08/926,571
• Time in Patent Office: 691 Days
• Field of Search: 379/47, 379/88, 379/89, 379/127, 379/142, 379/201, 379/207, 379/210, 379/211, 379/212, 379/213, 379/198, 379/199, 379/200, 379/202, 379/188, 379/80.01, 379/88.25
• US Class Current: 379/88.25
• CPC Class Codes: H04M 1/006 Call diverting means
• CPC Class Codes: H04M 1/6505 storing speech in digital form
• CPC Class Codes: H04M 1/663 Preventing unauthorised calls to a telephone set
• CPC Class Codes: H04M 1/715 using two or more extensions per line cordless telephones H04M1/725
• CPC Class Codes: H04M 2203/2066 Call type detection of indication, e.g. voice or fax, mobile of fixed, PSTN or IP
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/42238 in systems with telephone lines with multiple users
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54

Abstract

With a personal call manager, when a caller calls a primary telephone number for the owner of the personal call manager, the personal call manager selectively routes the incoming call to any combination of local extensions on the owner'"'"'s premises, and to remote extensions such as a telephone instrument on another premises, a pager, a cellular telephone, a central office voice mail box, and a cellular telephone voice mail box. A call handler stored in a memory of the personal call manager is used to specify how an incoming call is handled. The personal call manager retains control over an incoming call throughout the duration of the call. Consequently, the owner can route the incoming call to multiple locations, or transfer the call to a telephone answering service at any time after taking the incoming call as defined by the active call handler. Moreover, a call can be handled based on the type of call, e.g., voice, fax, or modem. The call handlers include a direct call handler, a monitor call handler and a menu call handler.

Claims

1. A method for handling incoming calls on a POTS telephone line to an individual'"'"'s premises comprising:

identifying each of a plurality of call handlers with a different identification code wherein each call handler in said plurality of call handlers configures a personal call manager to provide real-time call routing and caller control based upon said individual'"'"'s requirements as specified in the call handler;

storing said plurality of call handlers in a memory of said personal call manager located on said individual'"'"'s premises; and

activating one call handler in said plurality of call handlers by selecting the identification code for said one call handler wherein, upon activation of said one call handler, said one call handler controls call handling of said incoming calls on said POTS telephone line to said individual'"'"'s premises by said personal call manager, said one call handler specifying that a first local extension be rung upon detection of an incoming call on said POTS line, and specifying a second local extension for routing said incoming call after said first local extension is rung a predetermined number of times.

2. A method for handling incoming calls on a POTS telephone line to an individual'"'"'s premises as in claim 1 wherein said plurality of call handlers includes a menu call handler.

3. A method for handling incoming calls on a POTS telephone line to an individual'"'"'s premises as in claim 1 wherein said plurality of call handlers includes a direct call handler.

5. A method for handling incoming calls on a POTS telephone line to an individual'"'"'s premises as in claim 1 wherein activating one call handler in said plurality of call handlers by selecting the identification code for the said one call handler further comprises:

entering the identification code for the said one call handler on a telephone instrument.

6. A method for handling incoming calls on a POTS telephone line to an individual'"'"'s premises as in claim 5 wherein entering the identification code for the said one call handler on a telephone instrument further comprises entering the identification using a DTMF interface of the telephone instrument.

7. A method for handling incoming calls on a POTS telephone line to an individual'"'"'s premises as in claim 1 wherein activating one call handler in said plurality of call handlers by selecting the identification code for the said one call handler further comprises:

playing a menu specifying the call handlers in said plurality of call handlers prior to a user activating one call handler in said plurality of call handlers by selecting the identification code, wherein said menu includes said one call handler.

8. A method for handling incoming calls on a POTS telephone line to an individual'"'"'s premises as in claim 7 wherein playing a menu of the call handlers in said plurality of call handlers further comprises:

playing a menu of prerecorded names of the call handlers in said plurality of call handlers.

9. A method for handling incoming calls on a POTS telephone line to an individual'"'"'s premises as in claim 7 wherein activating one call handler in said plurality of call handlers by selecting the identification code for the said one call handler further comprises:

entering the identification code, using a telephone instrument, for the said one call handler.

10. A method for handling incoming calls on a POTS telephone line to an individual'"'"'s premises as in claim 9 wherein entering the identification code, using a telephone instrument, for the said one call handler further comprises entering the identification using a DTMF interface of the telephone instrument.

11. A method for handling incoming calls on a POTS telephone line to an individual'"'"'s premises as in claim 1 wherein said another extension is a telephone answering service.

12. A method for handling incoming calls on a POTS telephone line to an individual'"'"'s premises as in claim 11 wherein said telephone answering service comprises a central office voice mail.

15. A method for handling incoming calls on a POTS telephone line to an individual'"'"'s premises as in claim 1 wherein said one call handler controlling call handling of said incoming calls on said POTS telephone line includes:

specifying a menu to be played to an incoming call.

4. A method for handling incoming calls on a POTS telephone line to an individual'"'"'s premises, comprising:

identifying each of a plurality of call handlers with a different identification code;

storing said plurality of call handlers in a memory of a personal call manager; and

activating one call handler in said plurality of call handlers by selecting the identification code for the said one call handler wherein upon activation of said one call handler, said one call handler controls call handling of said incoming calls on said POTS telephone line;

wherein said plurality of call handlers includes a monitor call handler.

13. A method for handling incoming calls on a POTS telephone line to an individual'"'"'s premises, comprising:

identifying each of a plurality of call handlers with a different identification code;

storing said plurality of call handlers in a memory of a personal call manager; and

activating one call handler in said plurality of call handlers by selecting the identification code for the said one call handler wherein upon activation of said one call handler, said one call handler controls call handling of said incoming calls on said POTS telephone line;

wherein said one call handler controlling call handling of said incoming calls on said POTS telephone line includes;

specifying a type of incoming call to detect; and

specifying an extension to receive said incoming call upon detection of said type of incoming call.

14. A method for handling incoming calls on a POTS telephone line to an individual'"'"'s premises, comprising:

identifying each of a plurality of call handlers with a different identification code;

storing said plurality of call handlers in a memory of a personal call manager, and

activating one call handler in said plurality of call handlers by selecting the identification code for the said one call handler wherein upon activation of said one call handler, said one call handler controls call handling of said incoming calls on said POTS telephone line;

wherein said one call handler controlling call handling of said incoming calls on said POTS telephone line includes;

specifying a local extension and a remote extension to ring simultaneously.

16. A method for handling incoming calls on a POTS telephone line to an individual'"'"'s premises, comprising:

identifying each of a plurality of call handlers with a different identification code;

storing said plurality of call handlers in a memory of a personal call manager; and

activating one call handler in said plurality of call handlers by selecting the identification code for the said one call handler wherein upon activation of said one call handler, said one call handler controls call handling of said incoming calls on said POTS telephone line;

wherein said one call handler controlling call handling of said incoming calls on said POTS telephone line includes;

specifying an extension for a monitor call.

17. A method for handling incoming calls on a POTS telephone line to an individual'"'"'s premises as in claim 16 wherein said extension, for a monitor call is a remote extension.

18. A method for handling incoming calls on a POTS telephone line to an individuals premises as in claim 16 wherein said extension for a monitor call is a local extension.

19. A method for processing incoming calls on a POTS telephone line to an individual'"'"'s premises comprising:

activating a default call handler, in a personal call manager at said individual'"'"'s premises, to handle incoming calls on said POTS telephone line to said individuals premises wherein said default call handler configures said personal call manager to provide real-tine call routing and caller control base upon requirements of said individual, as specified in the default call handler;

comparing a call presentation characteristic of each of said incoming calls with a filter criterion; and

activating another call handler, different from said default call handler, to handle each of said incoming calls, on said POTS telephone line to said individual'"'"'s premises, satisfying said filter criterion wherein said another call handler reconfigures said personal call manager to provide real-time call routing and caller control based upon another set of requirements of said individual, as specified in the another call handler.

20. A method for processing incoming calls on a POTS telephone line to an individual'"'"'s premises as in claim 19 wherein said call presentation characteristic is a distinctive ring.

21. A method for processing incoming calls on a POTS telephone line to an individual'"'"'s premises as in claim 19 wherein said call presentation characteristic is a caller identification.

22. A method for processing incoming calls on a POTS telephone line to an individual'"'"'s premises as in claim 19 wherein said call presentation characteristic is a time of day.