Computerized resource accounting methods and systems, computerized utility management methods and systems, multi-user utility management methods and systems, and energy-consumption-based tracking methods and systems

• US 5,930,773 A
• Filed: 12/17/1997
• Issued: 07/27/1999
• Est. Priority Date: 12/17/1997
• Status: Expired due to Term

• Current Assignee: ENGIE Insight Services, Inc. (ENGIE SA)
• Original Assignee: Advantage IQ, Inc. (ENGIE SA)
• Inventors: Miller, Dave, French, Blaine, Battista, John, Holmes, David D., Genzberger, Janna, Schlect, Ed, Kippenhan, Larry, Crooks, Gerry, Feichtner, Mark, Nanto, Shawn, Bowers, Dan, Arnhold, Ed, Orr, Teri, Boni, Ken
• Primary Examiner(s): Cosimano, Edward R.
• Application Number:
  US08/992,678
• Time in Patent Office: 587 Days
• Field of Search: 395/200.3, 395/200.33, 395/200.47, 395/200.48, 395/200.49, 705/1, 705/30, 705/34, 705/400, 705/412, 705/413, 707/104, 709/200, 709/203, 709/217, 709/218, 709/219
• US Class Current: 705/30
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 20/04 Payment circuits
• CPC Class Codes: G06Q 20/102 Bill distribution or payments
• CPC Class Codes: G06Q 20/14 specially adapted for billing systems
• CPC Class Codes: G06Q 30/0283 Price estimation or determination
• CPC Class Codes: G06Q 30/04 Billing or invoicing
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 40/12 Accounting
• CPC Class Codes: G06Q 40/125 Finance or payroll
• CPC Class Codes: G06Q 50/06 Energy or water supply
• CPC Class Codes: H02J 3/008 involving trading of energy or energy transmission rights
• CPC Class Codes: Y04S 10/50 Systems or methods supporting the power network operation or management, involving a certain degree of interaction with the load-side end user applications
• CPC Class Codes: Y04S 50/10 Energy trading, including energy flowing from end-user application to grid
• CPC Class Codes: Y04S 50/12 Billing, invoicing, buying or selling transactions or other related activities, e.g. cost or usage evaluation
• CPC Class Codes: Y04S 50/14 Marketing, i.e. market research and analysis, surveying, promotions, advertising, buyer profiling, customer management or rewards
• CPC Class Codes: Y10S 707/99945 Object-oriented database structure processing
• CPC Class Codes: Y10S 707/99948 Application of database or data structure, e.g. distributed, multimedia, or image

Abstract

Computerized resource accounting methods and systems, and in particular computerized utility resource management methods and systems, multi-user utility resource management methods and systems, and energy-consumption-based tracking methods and systems are described. In one implementation, a host computer includes a processor, an interface device and a database defined therein for maintaining information pertaining to one or more customers of one or more resources. Resource usage information is received into the host computer pertaining to consumption of one or more of the resources by one or more of the customers at one or more customer site. The resource usage information is processed to provide usage-based, computer-viewable data associated with a respective customer'"'"'s consumption of one or more of the resources. In a preferred aspect, each customer is provided with computer access to the computer-viewable data through the interface device, wherein the customer can view the data at a location which is remote from the host computer. Preferably, the computer-viewable data comes in the form of a plurality of different graphical reports, including numerical and tabulated reports, which can be selected by a customer. For customers with multiple sites, the viewable data for the various sites can be viewed remotely and in a plurality of different report formats. In a preferred implementation, utility resource usage information, e.g. electricity, gas, water, etc. . . , is tracked, maintained, and made available to facilitate decision making.

Claims

1. A computerized resource accounting method comprising:

defining a database in a host computer having a processor and an interface device;

storing in said database customer information pertaining to a customer, said customer being a consumer of a resource for which it is desired to account;

receiving into said host computer resource usage information pertaining to consumption of said resource by said customer;

performing an audit of said resource usage information against pre-determined tolerance parameters and determining whether said resource usage information satisfies said tolerance parameters;

processing said resource usage information for said one customer to provide usage-based, computer-viewable data associated with said consumer'"'"'s consumption of said resource; and

providing said customer with computer access to said computer-viewable data through said interface device, wherein said customer can view said computer-viewable data at a customer location which is remote from said host computer.

2. The computerized resource accounting method of claim 1, wherein said processing of said resource usage information comprises providing said computer-viewable data in the form of a graphical report.

3. The computerized resource accounting method of claim 1, wherein said receiving of said resource usage information comprises receiving information pertaining to a plurality of different consumption variables of said resource by said consumer.

4. The computerized resource accounting method of claim 3, wherein one of said consumption variables comprises a cost-related consumption variable.

5. The computerized resource accounting method of claim 3, wherein one of said consumption variables comprises a quantity-related consumption variable.

6. The computerized resource accounting method of claim 3, wherein said consumption variables comprise a cost-related consumption variable and a quantity-related consumption variable.

7. The computerized resource accounting method of claim 1, wherein said processing of said resource usage information comprises providing said computer-viewable data in the form of a plurality of graphical reports which are selectable by said customer for viewing at said remote location.

8. The computerized resource accounting method of claim 7, wherein one of said graphical reports comprises a bar chart.

9. The computerized resource accounting method of claim 7, wherein one of said graphical reports comprises a line graph chart.

10. The computerized resource accounting method of claim 7, wherein one of said graphical reports comprises a scatter graph.

11. The computerized resource accounting method of claim 1, wherein:

said receiving of said resource usage information comprises receiving information pertaining to a plurality of different resources consumed by said customer; and

said processing of said resource usage information comprises providing usage-based, computer-viewable data associated with said consumer'"'"'s consumption of said plurality of different resources.

12. The computerized resource accounting method of claim 11, wherein said receiving of said resource usage information comprises receiving information pertaining to a plurality of different consumption variables for said plurality of different resources consumed by said consumer.

13. The computerized resource accounting method of claim 12, wherein one of said consumption variables comprises a cost-related consumption variable.

14. The computerized resource accounting method of claim 12, wherein one of said consumption variables comprises a quantity-related consumption variable.

15. The computerized resource accounting method of claim 12, wherein said consumption variables comprise a cost-related consumption variable and a quantity-related consumption variable.

16. The computerized resource accounting method of claim 12, wherein said processing of said resource usage information comprises providing said computer-viewable data in the form of a graphical report.

17. The computerized resource accounting method of claim 12, wherein said processing of said resource usage information comprises providing said computer-viewable data in the form of a plurality of graphical reports which are selectable by said customer for viewing at said remote location.

18. The computerized resource accounting method of claim 17, wherein at least one of said graphical reports contains computer-viewable data for each of said different resources.

19. The computerized resource accounting method of claim 17, wherein at least one of said graphical reports contains computer-viewable data for at least two of said different consumption variables.

20. The computerized resource accounting method of claim 19, wherein said one graphical report comprises a matrix report.

21. A computerized utility resource management method comprising:

defining a database in a host computer having a processor and an interface device;

storing in said database customer information pertaining to a customer having a plurality of different sites which are each consumers of a utility resource for which it is desired to account for each site, said storing comprising storing historical billing data for at least one of said customer'"'"'s sites in said database, and processing said historical billing data to define at least one tolerance parameter for said at least one site;

receiving into said host computer utility resource usage information pertaining to consumption of said utility resource by each site of said customer;

checking said resource usage information for said at least one site against said at least one tolerance parameter for said one site to determine whether said resource usage information satisfies said one tolerance parameter; and

responsive to a condition in which said resource usage information does not satisfy said one tolerance parameter, implementing a review of said resource usage information to ascertain whether an error exists;

processing said utility resource usage information for said sites of said customer to provide usage-based, computer-viewable data associated with each site'"'"'s consumption of said utility resource; and

providing said customer with computer access to said computer-viewable data through said interface device, wherein said customer can view said computer-viewable data at a customer location which is remote from said host computer.

22. The computerized utility resource management method of claim 21, wherein said receiving of said utility resource usage information comprises receiving information pertaining to a plurality of different consumption variables of said resource for each site.

23. The computerized utility resource management method of claim 22, wherein one of said consumption variables comprises a cost-related consumption variable.

24. The computerized utility resource management method of claim 22, wherein one of said consumption variables comprises a quantity-related consumption variable.

25. The computerized utility resource management method of claim 22, wherein said consumption variables comprise a cost-related consumption variable and a quantity-related consumption variable.

26. The computerized utility resource management method of claim 21, wherein:

said receiving of said utility resource usage information comprises (a) receiving information pertaining to a plurality of different utility resources consumed by each site, and (b) receiving information pertaining to a plurality of different consumption variables of said plurality of different resources for each site, wherein said consumption variables comprise a cost-related consumption variable and a quantity-related consumption variable; and

said processing of said utility resource usage information comprises providing usage-based, computer-viewable data associated with each site'"'"'s consumption of said plurality of different utility resources in the form of a plurality of graphical reports which are selectable by said customer for viewing at said remote location.

27. The computerized utility resource management method of claim 26, wherein:

said storing of said customer information comprises storing historical billing data for each of said customer'"'"'s sites in said database, and processing said historical billing data to define a plurality of tolerance parameters for each site; and

said checking comprises checking said resource usage information for each site against said respective tolerance parameters for said sites to determine whether said resource usage information satisfies said respective tolerance parameters; and

responsive to a condition in which said resource usage information does not satisfy said tolerance parameters for an individual site, implementing a review of said resource usage information for that site to ascertain whether an error exists, prior to processing said resource usage information to provide said computer-viewable data for that site.

28. The computerized utility resource management method of claim 26, wherein one of said graphical reports comprises computer-viewable data for a plurality of said sites.

29. The computerized utility resource management method of claim 26, wherein one of said graphical reports comprises computer-viewable data for two of said sites wherein said one graphical report permits a site-to-site comparison to be made between said two sites.

30. The computerized utility resource management method of claim 26, wherein one of said graphical reports comprises a grouping of sites which are grouped in accordance with a predefined grouping variable.

31. The computerized utility resource management method of claim 30, wherein said predefined grouping variable comprises one of a plurality of climate zones in which individual sites are located.

32. The computerized utility resource management method of claim 21, wherein:

said receiving of said utility resource usage information comprises receiving information pertaining to a plurality of different utility resources consumed by each site; and

said processing of said utility resource usage information comprises providing usage-based, computer-viewable data associated with each site'"'"'s consumption of said plurality of different utility resources.

33. The computerized utility resource management method of claim 32, wherein:

said storing of said customer information comprises storing historical billing data for each of said customer'"'"'s sites in said database, and processing said historical billing data to define a plurality of tolerance parameters for each site; and

said checking comprises checking said resource usage information for each site against said respective tolerance parameters for said sites to determine whether said resource usage information satisfies said respective tolerance parameters; and

responsive to a condition in which said resource usage information does not satisfy one of said tolerance parameters for an individual site, implementing a review of said resource usage information for that site to ascertain whether an error exists.

34. The computerized utility resource management method of claim 32, wherein said processing of said utility resource usage information comprises providing said computer-viewable data in the form of a graphical report.

35. The computerized utility resource management method of claim 32, wherein said receiving of said utility resource usage information comprises receiving information pertaining to a plurality of different consumption variables of said plurality of different resources for each site.

36. The computerized utility resource management method of claim 35, wherein one of said consumption variables comprises a cost-related consumption variable.

37. The computerized utility resource management method of claim 35, wherein one of said consumption variables comprises a quantity-related consumption variable.

38. The computerized utility resource management method of claim 35, wherein said consumption variables comprise a cost-related consumption variable and a quantity-related consumption variable.

39. The computerized utility resource management method of claim 32, wherein said processing of said utility resource usage information comprises providing said computer-viewable data in the form of a plurality of graphical reports which are selectable by said customer for viewing at said remote location.

40. The computerized utility resource management method of claim 39, wherein one of said graphical reports comprises computer-viewable data for only one site.

41. The computerized utility resource management method of claim 39, wherein one of said graphical reports comprises computer-viewable data for a plurality of said sites.

42. The computerized utility resource management method of claim 39, wherein one of said graphical reports comprises computer-viewable data for two of said sites wherein said one graphical report permits a site-to-site comparison to be made between said two sites.

43. The computerized utility resource management method of claim 39, wherein one of said graphical reports comprises a date range wherein said computer-viewable data which falls within said date range can be viewed.

44. The computerized utility resource management method of claim 39, wherein one of said graphical reports comprises a grouping of sites which are grouped in accordance with a predefined grouping variable.

45. The computerized utility resource management method of claim 44, wherein said predefined grouping variable comprises one of a plurality of climate zones in which individual sites are located.

46. A comprehensive, comparative, multi-user utility resource management method comprising:

defining a database in a host computer having a processor and an interface device, said host computer being accessible from a multi-user computer network;

storing in said database customer information pertaining to a plurality of customers, individual customers having a plurality of different sites which are each consumers of at least one utility resource for which is it desired to account for each site, wherein said storing of said customer information comprises storing historical billing data for at least one of each of said customers'"'"' sites in said database, and processing said historical billing data to define a respective plurality of tolerance parameters for each of said at least one of each of said customers'"'"' sites;

receiving into said host computer utility resource usage information pertaining to consumption of said at least one utility resource by each site;

processing said utility resource usage information for said sites of said customers to provide usage-based, computer-viewable data associated with each site'"'"'s consumption of said at least one utility resource; and

checking said resource usage information for each of said at least one of each of said customers'"'"' sites against said respective tolerance parameters to determine whether said resource usage information satisfies said respective tolerance parameters; and

responsive to a condition in which said resource usage information does not satisfy said tolerance parameters for an individual site, implementing a review of said resource usage information for that site to ascertain whether an error exists, prior to processing said resource usage information to provide said computer-viewable data for that site;

providing said customers with computer access, via said multi-user computer network, to said computer-viewable data through said interface device, wherein said customers can view said computer-viewable data using a computer which is remote from said host computer.

47. The multi-user, utility resource management method of claim 46, wherein said utility resource comprises electrical power.

48. The multi-user, utility resource management method of claim 46, wherein said utility resource comprises natural gas.

49. The multi-user, utility resource management method of claim 46, wherein said utility resource comprises water.

50. The multi-user, utility resource management method of claim 46, wherein said utility resource comprises sewer services.

51. The multi-user, utility resource management method of claim 46, wherein said multi-user computer network comprises the Internet.

52. The multi-user, utility resource management method of claim 46, wherein computer access in password-protected.

53. The multi-user, utility resource management method of claim 46, wherein said receiving of said utility resource usage information comprises receiving information pertaining to a plurality of different consumption variables of said resource for individual sites.

54. The multi-user, utility resource management method of claim 53, wherein one of said consumption variables comprises a cost-related consumption variable.

55. The multi-user, utility resource management method of claim 53, wherein one of said consumption variables comprises a quantity-related consumption variable.

56. The multi-user, utility resource management method of claim 53, wherein said consumption variables comprise a cost-related consumption variable and a quantity-related consumption variable.

57. The multi-user, utility resource management method of claim 46, wherein:

said receiving of said utility resource usage information comprises (a) receiving information pertaining to a plurality of different utility resources consumed by individual sites, and (b) receiving information pertaining to a plurality of different consumption variables of said different utility resources for said individual sites; and

said processing of said utility resource usage information comprises providing usage-based, computer-viewable data associated with consumption of said plurality of different utility resources by said individual sites.

58. The multi-user, utility resource management method of claim 57, wherein said utility resources comprise electrical power and water.

59. The multi-user, utility resource management method of claim 57, wherein said consumption variables comprise a cost-related consumption variable and a quantity-related consumption variable.

60. The multi-user, utility resource management method of claim 59, wherein said processing of said utility resource usage information comprises providing said computer-viewable data in the form of a plurality of graphical reports which are selectable by a customer for viewing at said remote location.

61. The multi-user, utility resource management method of claim 60, wherein one of said selectable graphical reports comprises computer-viewable data for a plurality of said sites of an individual customer.

62. The multi-user, utility resource management method of claim 60, wherein one of said selectable graphical reports comprises computer-viewable data for two sites of an individual customer wherein said one selectable graphical report permits a site-to-site comparison to be made between said two sites.

63. The multi-user, utility resource management method of claim 60, wherein said utility resources comprise electrical power and water.

64. The multi-user, utility resource management method of claim 46, wherein:

said receiving of said utility resource usage information comprises receiving information pertaining to a plurality of different utility resources consumed by individual sites; and

said processing of said utility resource usage information comprises providing usage-based, computer-viewable data associated with consumption of said plurality of different utility resources by said individual sites.

65. The multi-user, utility resource management method of claim 64, wherein said utility resources comprise electrical power.

66. The multi-user, utility resource management method of claim 64, wherein said utility resources comprise natural gas.

67. The multi-user, utility resource management method of claim 64, wherein said utility resources comprise water.

68. The multi-user, utility resource management method of claim 64, wherein said utility resources sewer services.

69. The multi-user, utility resource management method of claim 64, wherein said receiving of said utility resource usage information comprises receiving information pertaining to a plurality of different consumption variables of said resources for said individual sites.

70. The multi-user, utility resource management method of claim 69, wherein said processing of said utility resource usage information comprises providing said computer-viewable data in the form of a graphical report.

71. The multi-user, utility resource management method of claim 69, wherein said consumption variables comprise a cost-related consumption variable and a quantity-related consumption variable.

72. The multi-user, utility resource management method of claim 69, wherein said processing of said utility resource usage information comprises providing said computer-viewable data in the form of a plurality of graphical reports which are selectable by a customer for viewing at said remote location.

73. The multi-user, utility resource management method of claim 72, wherein one of said selectable graphical reports comprises computer-viewable data for a plurality of said sites of an individual customer.

74. The multi-user, utility resource management method of claim 72, wherein one of said selectable graphical reports comprises computer-viewable data for two sites of an individual customer wherein said one selectable graphical report permits a site-to-site comparison to be made between said two sites.

75. A computerized utility resource management method comprising:

defining a database in a host computer having a processor and an interface device;

storing in said database customer information pertaining to a customer having a plurality of different sites which are each consumers of a utility resource for which it is desired to account for each site, said storing comprising storing historical billing data for each of said customer'"'"'s sites in said database, and processing said historical billing data to define a plurality of tolerance parameters for each site;

receiving into said host computer utility resource usage information pertaining to consumption of a plurality of different utility resources consumed by each site of said customer;

checking said resource usage information for each site against said respective tolerance parameters for said sites to determine whether said resource usage information satisfies said respective tolerance parameters; and

responsive to a condition in which said resource usage information does not satisfy one of said tolerance parameters for an individual site, implementing a review of said resource usage information for that site to ascertain whether an error exists;

processing said utility resource usage information for said sites of said customer to provide usage-based, computer-viewable data associated with each site'"'"'s consumption of said plurality of different utility resources; and

providing said customer with computer access to said computer-viewable data through said interface device, wherein said customer can view said computer-viewable data at a customer location which is remote from said host computer.

76. The computerized utility resource management method of claim 75, wherein said processing of said utility resource usage information comprises providing said computer-viewable data in the form of a graphical report.

77. The computerized utility resource management method of claim 75, wherein said receiving of said utility resource usage information comprises receiving information pertaining to a plurality of different consumption variables of said resource for each site.

78. The computerized utility resource management method of claim 77, wherein one of said consumption variables comprises a cost-related consumption variable.

79. The computerized utility resource management method of claim 77, wherein one of said consumption variables comprises a quantity-related consumption variable.

80. The computerized utility resource management method of claim 77, wherein said consumption variables comprise a cost-related consumption variable and a quantity-related consumption variable.

81. The computerized utility resource management method of claim 75, wherein said processing of said utility resource usage information comprises providing said computer-viewable data in the form of a plurality of graphical reports which are selectable by said customer for viewing at said remote location.

82. The computerized utility resource management method of claim 81, wherein one of said graphical reports comprises computer-viewable data for only one site.

83. The computerized utility resource management method of claim 81, wherein one of said graphical reports comprises computer-viewable data for a plurality of said sites.

84. The computerized utility resource management method of claim 81, wherein one of said graphical reports comprises computer-viewable data for two of said sites wherein said one graphical report permits a site-to-site comparison to be made between said two sites.

85. The computerized utility resource management method of claim 81, wherein one of said graphical reports comprises a date range wherein said computer-viewable data which falls within said date range can be viewed.

86. The computerized utility resource management method of claim 81, wherein one of said graphical reports comprises a grouping of sites which are grouped in accordance with a predefined grouping variable.

87. The computerized utility resource management method of claim 86, wherein said predefined grouping variable comprises one of a plurality of climate zones in which individual sites are located.

88. A computerized utility resource management method comprising:

defining a database in a host computer having a processor and an interface device;

storing in said database customer information pertaining to a customer having a plurality of different sites which are each consumers of a plurality of different utility resources for which it is desired to account for each site, said storing comprising storing historical billing data for each of said customer'"'"'s sites in said database, and processing said historical billing data to define a plurality of tolerance parameters for each site;

receiving into said host computer utility resource usage information pertaining to consumption of said plurality of different utility resources by each site of said customer, and receiving information pertaining to a plurality of different consumption variables of said plurality of different resources for each site, wherein said consumption variables comprise a cost-related consumption variable and a quantity-related consumption variable;

processing said utility resource usage information for said sites of said customer to provide usage-based, computer-viewable data associated with each site'"'"'s consumption of said plurality of different utility resources in the form of a plurality of graphical reports which are selectable by said customer for viewing at said remote location;

checking said resource usage information for each site against said respective tolerance parameters for said sites to determine whether said resource usage information satisfies said respective tolerance parameters; and

responsive to a condition in which said resource usage information does not satisfy said tolerance parameters for an individual site, implementing a review of said resource usage information for that site to ascertain whether an error exists, prior to processing said resource usage information to provide said computer-viewable data for that site; and

providing said customer with computer access to said computer-viewable data through said interface device, wherein said customer can view said computer-viewable data at a customer location which is remote from said host computer.

89. The computerized utility resource management method of claim 88, wherein one of said graphical reports comprises computer-viewable data for two of said sites wherein said one graphical report permits a site-to-site comparison to be made between said two sites.

90. The computerized utility resource management method of claim 88, wherein one of said graphical reports comprises a date range wherein said computer-viewable data which falls within said date range can be viewed.

91. The computerized utility resource management method of claim 88, wherein one of said graphical reports comprises a grouping of sites which are grouped in accordance with a predefined grouping variable.

92. The computerized utility resource management method of claim 91, wherein said predefined grouping variable comprises one of a plurality of climate zones in which individual sites are located.

93. A comprehensive, comparative, multi-user utility resource management method comprising:

defining a database in a host computer having a processor and an interface device, said host computer being accessible from a multi-user computer network;

storing in said database customer information pertaining to a plurality of customers, individual customers having a plurality of different sites which are each consumers of a plurality of different utility resources for which is it desired to account for each site, said storing comprising storing historical billing data for at least one of each of said customers'"'"' sites in said database, and processing said historical billing data to define a respective plurality of tolerance parameters for each of said at least one of each of said customers'"'"' sites;

receiving into said host computer utility resource usage information pertaining to consumption of said plurality of different utility resources by each site, said receiving comprising receiving information pertaining to a plurality of different consumption variables of said different utility resources for each site;

processing said utility resource usage information for said sites of said customers to provide usage-based, computer-viewable data associated with each site'"'"'s consumption of said plurality of different utility resources;

checking said resource usage information for each of said at least one of each of said customers'"'"' sites against said respective tolerance parameters to determine whether said resource usage information satisfies said respective tolerance parameters; and

responsive to a condition in which said resource usage information does not satisfy said tolerance parameters for an individual site, implementing a review of said resource usage information for that site to ascertain whether an error exists, prior to processing said resource usage in-formation to provide said computer-viewable data for that site;

providing said customers with computer access, via said multi-user computer network, to said computer-viewable data through said interface device, wherein said customers can view said computer-viewable data using a computer which is remote from said host computer.

94. The multi-user, utility resource management method of claim 93, wherein one of said utility resources comprises electrical power.

95. The multi-user, utility resource management method of claim 93, wherein one of said utility resources comprises natural gas.

96. The multi-user, utility resource management method of claim 93, wherein one of said utility resources comprises water.

97. The multi-user, utility resource management method of claim 93, wherein one of said utility resources comprises sewer services.

98. The multi-user, utility resource management method of claim 93, wherein said multi-user computer network comprises the Internet.

99. The multi-user, utility resource management method of claim 93, wherein computer access in password-protected.

100. The multi-user, utility resource management method of claim 93, wherein one of said consumption variables comprises a cost-related consumption variable.

101. The multi-user, utility resource management method of claim 93, wherein one of said consumption variables comprises a quantity-related consumption variable.

102. The multi-user, utility resource management method of claim 93, wherein said consumption variables comprise a cost-related consumption variable and a quantity-related consumption variable.

103. The multi-user, utility resource management method of claim 93, wherein said processing of said utility resource usage information comprises providing said computer-viewable data in the form of a graphical report.

104. The multi-user, utility resource management method of claim 93, wherein said processing of said utility resource usage information comprises providing said computer-viewable data in the form of a plurality of graphical reports which are selectable by a customer for viewing at said remote location.

105. The multi-user, utility resource management method of claim 104, wherein one of said selectable graphical reports comprises computer-viewable data for a plurality of said sites of an individual customer.

106. The multi-user, utility resource management method of claim 104, wherein one of said selectable graphical reports comprises computer-viewable data for two sites of an individual customer wherein said one selectable graphical report permits a site-to-site comparison to be made between said two sites.