System and method for testing a telecommunications apparatus
First Claim
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1. A method for testing a telecommunications system, the method comprising:
- initializing parameters of a telecommunications tester, including initializing a silence timeout parameter;
executing a test sequence from instructions stored in the telecommunications tester;
measuring the duration of at least one speech audio signal or period of silence produced by the telecommunications system, wherein periods of silence less than the value of the silence timeout parameter are ignored while measuring the duration of at least one speech audio signal; and
comparing the result of the measuring step with an expected value to determine whether the appropriate speech audio was produced by the telecommunications system.
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Abstract
A method for testing a telecommunications system. The method includes initializing parameters of a telecommunications tester. A test sequence is executed from instructions stored in the telecommunications tester. The duration of at least one speech audio signal or period of silence produced by the telecommunications system is measured. The result of the measuring step is compared with an expected value to determine whether the appropriate speech audio was produced by the telecommunications system.
118 Citations
26 Claims
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1. A method for testing a telecommunications system, the method comprising:
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initializing parameters of a telecommunications tester, including initializing a silence timeout parameter; executing a test sequence from instructions stored in the telecommunications tester; measuring the duration of at least one speech audio signal or period of silence produced by the telecommunications system, wherein periods of silence less than the value of the silence timeout parameter are ignored while measuring the duration of at least one speech audio signal; and comparing the result of the measuring step with an expected value to determine whether the appropriate speech audio was produced by the telecommunications system. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method for testing a telecommunications system that provides visual information regarding a caller to an operator, the method comprising:
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launching a telephone call to the telecommunications system which routes the call to an operator and displays visual information for the operator; executing a sequence of interactive queries over the telecommunications system; storing signals that represent non-speech responses to the queries; and evaluating the responses provided by the operator over the telecommunications system. - View Dependent Claims (9, 10, 11)
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12. A method for testing automated calling systems, the method comprising:
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receiving a call from the automated calling system; determining whether to answer the call; when not answering the call, generating a busy signal; and when answering the test call after some period of delay, selectively providing a signal to the telecommunications system from a set of signals expected to be received by the telecommunications system so as to test the ability of the automated calling system to determine the nature of the answering person or device, executing a number of interactive queries with the telecommunications system, receiving and storing the non-speech responses the telecommunications system, and evaluating the responses. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20)
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21. A method for testing the service level of an active telecommunication system, the method comprising:
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initializing parameters of a telecommunications tester, including initializing a silence timeout parameter; launching a telephone call to the telecommunications system during normal operation of the telecommunications system; executing a test sequence; measuring the duration of at least one speech audio response signal or period of silence generated by the telecommunications system during the test sequence, wherein periods of silence less than the value of the silence timeout parameter are ignored while measuring the duration of at least one speech audio signal; storing the measurements; repeating the launching, executing, measuring and storing to obtain additional measurements on the operation of the telecommunications system; comparing the measurements with expected values; and reporting the results of the comparison. - View Dependent Claims (22, 23, 24, 25, 26)
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Specification