Automated method and arrangement for integrating a telephone system with an announcement system

• US 5,933,488 A
• Filed: 04/18/1997
• Issued: 08/03/1999
• Est. Priority Date: 04/18/1997
• Status: Expired due to Term

• Current Assignee: Unify Inc. (Atos SE)
• Original Assignee: Communication Networks, Inc., Siemens Information
• Inventors: Marcus, Rodrigo Tyrone, Beyda, William Joseph, Shaffer, Shmuel
• Primary Examiner(s): Hunter, Daniel S.
• Assistant Examiner(s): Foster, Roland G.
• Application Number:
  US08/844,416
• Time in Patent Office: 837 Days
• Field of Search: 379/76, 379/217, 379/67.1, 379/88.16, 379/88.23, 379/88.24, 379/88.25, 379/88.26, 379/88.15
• US Class Current: 379/217.01
• CPC Class Codes: H04M 3/428 Arrangements for placing incoming calls on hold
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308

Abstract

A method and arrangement of utilizing an announcement system to provide paging capability for a facility includes automating the integration of a telephone switch, a voicemail system, and an announcement system. An unanswered call to a telephone of the facility is forwarded to the voicemail system, establishing a first connection between the telephone of the calling party and the voicemail system. The caller is presented with the option of recording a message or initiating a broadcast of an audible page announcement. If the announcement option is selected, a second connection that is separate from the first connection is formed from the voicemail system to the announcement system. An audible announcement identifies the availability of the call for retrieval by the particular called party. In the preferred embodiment, access to the waiting call is restricted to either or both of verification of a password and verification that the retrieval is from one of a limited number of authorized telephones. Security and privacy are further enhanced by restricting access to the announcement procedure in accordance with the preferred embodiment. Multi-tier call notification may be employed, with differences in the tiers being based either upon regions of broadcast (e.g., localized versus general-facility announcements) or upon modes of paging (e.g., overhead announcements versus a page to a particular remote page device).

Claims

1. A method of utilizing an announcement system to provide paging capability for calls forwarded to a voicemail system of a facility having a plurality of telephones, each telephone being associated with a particular user, said method comprising steps of:

directing a call received at said facility to a specific telephone associated with an identified user, said call being intended for said identified user;

transferring said call to said voicemail system as an automated response to determining that said specific telephone has not been answered within a predetermined time interval, including establishing a first connection between said voicemail system and a telephone of a calling party, said voicemail system being capable of storing a voice message from said calling party for subsequent retrieval by said identified user;

as a first step establishing a second connection between said voicemail system and said announcement system, said second connection being separate from said first connection; and

parking said call on a known telephone line to terminate the first connection;

establishing a second connection between said voicemail system and said announcement system, said second connection being separate from said first connection; and

as an automated response to establishing said second connection, triggering an audible announcement of availability of said call for pickup by said identified user;

wherein the audible announcement is capable of verbally identifying said known telephone line and said identified user;

wherein at least one of the steps of triggering said audible announcement and establishing connectivity is selectively implemented to restrict access to either or both of triggering said areawide audible announcement and said pickup of parked call at said telephone line; and

as a second and following steps triggering said audible announcements in tiers of a multi-tier call-notification scheme in which differences in tiers are based upon at least one of regions of said facility in which said audible announcement is broadcast and modes for identifying said identified user.

2. The method of claim 1 further comprising a step of selecting a threshold time for pickup of said call by said identified user following said audible announcement, wherein said call is returned to said voicemail system for recording a voice message from said calling party upon expiration of said threshold time.

3. The method of claim 1 further comprising a step of routing said call such that said call is accessible by said identified user via a third connection, wherein establishing said third connection includes imposing at least one access restriction.

4. The method of claim 3 wherein said step that includes imposing said at least one access restriction further includes requiring input of a predetermined password prior to establishing said third connection.

5. The method of claim 3 wherein said step that includes imposing said at least one access restriction further includes storing identifications of a limited number of said telephones through which calls to said identified user can be accessed.

6. The method of claim 1 wherein said step of establishing said second connection is executed selectively to accommodate restrictive access to said announcement system based upon identification of said calling party.

7. The method of claim 6 wherein said step of accommodating restrictive access includes requiring said calling party to input a password as a condition to establishing said second connection.

8. The method of claim 6 wherein said step of accommodating restrictive access includes storing caller identification information indicative of selected telephones and further includes comparing said stored caller identification information to call data received in establishing said first connection, said call data being indicative of said telephone of said calling party.

9. A call-notification method for a facility having a plurality of telephones and an announcement system;

with each telephone being associated with a particular user, said method comprising steps of;

determining a presence of a call directed to a first telephone that is associated with a first user;

presenting options to a calling party of said call to record a voicemail message or to trigger an audible announcement, said options being presented when said call is unanswered at said first telephone;

parking said call;

in response to selection of said option to trigger said audible announcement, as a first step triggering an areawide audible announcement on the said announcement system that verbally identifies said first user as having an available call; and

establishing connectivity of said call to one of said telephones in response to pickup of said parked call; and

as a second and following steps triggering said audible announcements in tiers of a multi-tier call-notification scheme in which differences in tiers are based upon at least one of regions of said facility in which said audible announcement is broadcast and modes for identifying said identified user;

wherein at least one of steps of presenting said option to trigger said audible announcement and establishing connectivity is selectively implemented to restrict access to either or both of triggering said areawide audible announcement and said pickup of said parked call.

10. The method of claim 9 wherein said step of presenting said options includes connecting said call to a voicemail system and providing a voicemail prompt that presents said options.

11. The method of claim 9 wherein said selective implementation includes storing a password for each user such that there is a one-to-one correspondence between passwords and said users.

12. The method of claim 9 wherein said selective implementation includes storing identifications of a limited number of telephones to which said access is extended.

13. An intersystem arrangement for a facility having a plurality of telephones comprising:

a switch for handling connections for calls directed to and from said telephones;

a voicemail system connected to said switch to receive calls which are unanswered at telephones to which said calls are directed, said voicemail system having established voice prompts, including a first voice prompt indicative of an option to trigger an areawide audible announcement of a called party, park the said received call at a known telephone line on the said switch, said voice prompts including a second voice prompt indicative of an option to record a message form a caller;

an announcement system responsive to a selection of said option of said first voice prompt, said announcement system being connected to speaker means for audibilizing said areawide audible announcement that verbally identifies said known telephone line and identified user in a multi-tier call-notification scheme in which differences in tiers are based upon at least one of regions of said facility in which said audible announcement is broadcast and modes for identifying said identified user; and

security means for restricting access to call announcement and pickup capability provided by interconnection of said voicemail system with said switch and said announcement system.

14. The intersystem arrangement of claim 13 wherein said security means includes memory containing passwords having a one-to-one correspondence with authorized users.

15. The intersystem arrangement of claim 13 wherein said security means includes memory containing identifications of telephones for which said access is authorized.

16. The intersystem arrangement of claim 13 wherein said security means relates to restricting access to retrieval of calls which are unanswered and which are identified in one of said areawide audible announcements.