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Method and system for determining and using multiple object states in a computer telephony integration system

  • US 5,933,492 A
  • Filed: 01/21/1997
  • Issued: 08/03/1999
  • Est. Priority Date: 01/21/1997
  • Status: Expired due to Term
First Claim
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1. A method for reporting status of an entity in the physical environment of a call center comprising the steps of:

  • a) monitoring by a reporting application the active states of an entity having a plurality of possible object states;

    b) providing, by a requesting application, a prioritized list of the possible object states, and a request for at least one active state; and

    c) providing to the requesting application, by the reporting application, the entity state being both active and having the highest priority in the list provided by the requesting application.

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