Interswitch telephone status monitoring

• US 5,937,035 A
• Filed: 09/15/1997
• Issued: 08/10/1999
• Est. Priority Date: 09/15/1997
• Status: Expired due to Term

• Current Assignee: WSOU Investments, LLC (WSOU Holdings, LLC)
• Original Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Inventors: Foster, Eugene William, Andruska, Donald Lee
• Primary Examiner(s): LOOMIS, PAUL A
• Application Number:
  US08/929,022
• Time in Patent Office: 694 Days
• Field of Search: 379/34, 379/35, 379/133, 379/134, 379/135, 379/136, 379/156, 379/157, 379/201, 379/207, 379/219, 379/220, 379/229, 379/230, 379/231, 379/245, 379/246, 379/254, 379/265
• US Class Current: 379/32.03
• CPC Class Codes: H04M 1/24 Arrangements for testing
• CPC Class Codes: H04M 3/22 Arrangements for supervision, monitoring or testing

Abstract

A method and apparatus for monitoring stations from a monitoring terminal wherein at least one of the monitored stations is served by a different switch than that serving the monitoring station. Changes of status are reported by a monitored station to the switch serving the monitored station and, if that switch is not the switch serving the monitoring station, the switch serving the monitored station transmits a common channel signaling (CCS) signaling system 7 (SS7) message to the switch serving the monitoring terminal. Advantageously, this permits an attendant at the monitoring terminal to serve users not connected to the switch serving the monitoring terminal.

Claims

1. A method of monitoring a telephone station status from a monitoring terminal comprising the steps of:

initializing translation information of a switch for controlling said monitoring terminal to record that a status of the related monitored station is to be monitored by said monitoring station;

maintaining a status of said monitored station in a monitoring terminal;

responsive to detection of a change in the status of said monitored station, signaling said monitoring terminal information describing said change; and

responsive to receipt of said information, updating, in said monitoring terminal, the status of the monitored station whose status had changed;

characterized in that said monitoring terminal is on a different switch than said monitored terminal, and that the step of signaling comprises the steps of;

detecting the status change in a switch serving the monitored station;

transmitting a signaling message from the switch serving the monitored station to the switch serving the monitoring station; and

transmitting a signaling message from the switch serving the monitoring station to the monitoring station for informing the monitoring station of the status change;

wherein the switch serving the monitoring station is geographically separate from the switch serving the monitored station;

wherein the monitoring station can monitor the status of the monitored station, but not speech signals from and to said monitored station.

2. The method of claim 1, wherein said monitoring terminal monitors the status of a plurality of telephone stations, and wherein different ones of the monitored stations are served by different switches geographically separate from the switch serving the monitoring station and from each other.

3. The method of claim 1, wherein the switch serving the monitoring station is a central office switch.

4. The method of claim 3 wherein the switch serving the monitored station is a central office switch.

5. The method of claim 4 wherein the step of transmitting a signaling message from the switch serving the monitored station to the switch serving the monitoring station comprises the step of transmitting a common channel signaling message.

6. The method of claim 4 wherein the step of transmitting a signaling message from the switch serving the monitoring station to the monitoring station comprises the step of sending an ISDN control signaling message.

7. The method of claim 1 wherein the switch serving the monitored station is a private branch exchange switch.

8. The method of claim 1 wherein the switch serving the monitored station is a key telephone system switch.

9. The method of claim 1 wherein a plurality of monitoring stations serve a monitored station and wherein some of said plurality of monitoring stations are served by different switches;

wherein the step of transmitting a signaling message from the switch serving the monitored station comprises the step of transmitting a signaling message from the switch serving the monitored station to each of the switches serving stations monitoring the monitored station.

10. The method of claim 1 further comprising the step of:

transmitting a signaling message from the switch serving the monitoring station to the switch serving the monitored station for changing the processing of a call to said monitored station.

11. The method claim 10, wherein the message for changing the processing of said call to said monitored station comprises commands for re-directing said call to said monitoring station.

12. A switching system for controlling operation of attendant terminals for monitoring calls on a plurality of related monitored telephone stations comprising:

a switching network for establishing connections to said monitoring terminal; and

control means for controlling establishment of connections to said monitoring terminal, and for controlling the transmission of control messages to said monitoring terminal;

said control means comprising means for;

initializing translation information of said switch to record that a status of a related monitored station is to be monitored by said monitoring station; and

means, responsive to detection of a change in the status of said monitored station, for transmitting to said monitoring terminal information describing said change;

characterized in that a switch serving said monitored station is geographically separate from the said switching and wherein, the means for transmitting to said monitoring terminal, information describing said change, comprises;

means for receiving a message from said switching system serving said monitored station; and

means, responsive to receipt of said message from said switch serving said monitored station, for transmitting a message to said monitoring station to update a status display of said monitoring station;

wherein said monitoring station can not monitor speech signals to and from said monitored station.