Product identification system using hand-held customer assistant unit with a code reader

• US 5,939,695 A
• Filed: 05/20/1997
• Issued: 08/17/1999
• Est. Priority Date: 05/20/1997
• Status: Expired due to Term

• Current Assignee: Avaya Incorporated
• Original Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Inventors: Nelson, Donald Robert
• Primary Examiner(s): Lee, Michael G.
• Application Number:
  US08/858,954
• Time in Patent Office: 819 Days
• Field of Search: 235/383, 235/385, 235/487, 235/375, 235/472, 235/462.45, 235/472.01, 902/24
• US Class Current: 235/383
• CPC Class Codes: G07G 1/0045 with a code reader for reading of an identifying code of the article to be registered, e.g. barcode reader or radio-frequency identity [RFID] reader

Abstract

A device for providing product information to customers of a retail establishment. The device is a hand-held unit which contains a detector which identifies a product located nearby. The identification can be accomplished through scanning a bar code affixed to the product. Once the product is identified, the device retrieves descriptive information about the product from memory, and displays the information to the customer.

Claims

1. A portable device, consisting essentially of:

a) identification means for identifying a product located near the device; and

b) information means for;

i) retrieving information from storage which describes characteristics of the product identified; and

ii) displaying the information.

2. Device according to claim 1, wherein the information is retrieved from storage located remote from the device.

3. Device according to claim 1, wherein the device is hand-held.

4. Device according to claim 3, wherein the information includes pictorial information.

5. Device according to claim 1, and further comprising means for:

c) delivering a computer-readable medium to a customer, said medium containing information, programs, or both, which enable a user to download descriptive information about the product identified from a network.

6. Device according to claim 5, wherein the network comprises INTERNET.

7. A portable hand-held device, consisting essentially of:

a) a non-contact identification system, for identifying a product located near the device;

b) a system for;

i) retrieving identity information from storage which identifies the product;

ii) displaying the identity information;

iii) displaying a signal inquiring whether the information correctly identifies the product; and

iv) receiving a signal affirming correctness of identification and, in response, displaying further descriptive information about the product.

8. Device according to claim 7, wherein the storage is located remote from the device.

9. Device according to claim 8, wherein the device contacts the storage through a wireless network.

10. Device according to claim 7, wherein the further descriptive information includes pictorial information.

11. A method of supplying information about products to prospective purchasers, consisting essentially of the following steps:

a) maintaining a collection of portable devices, each of which consists of;

i) an identification system for identifying a product brought into proximity of the device;

ii) a retrieval-display system for;

A) retrieving identity information about the product identified;

B) displaying the identity information;

C) displaying a message inquiring whether the identity information correctly identifies the product; and

D) receiving affirmation that the product is correctly identified and, in response, displaying further descriptive information about the product; and

b) delivering said portable devices to customers.

12. A system, consisting essentially of:

a) a building containing items of merchandise, with a label associated with each item;

b) a wireless network linked to a data storage facility;

c) a plurality of portable devices, each effective to;

i) identify an item, based on the label associated with the item;

ii) inquire whether the item has been identified correctly and, if so, retrieve further information about the item from the data storage facility, through the wireless network, and display the information.

13. Method according to claim 12, wherein the further descriptive information includes pictorial information.

14. A system, consisting essentially of:

a) a collection of portable devices, each of which consists of;

i) an identification system for identifying a product brought into proximity of the device;

ii) a retrieval system for retrieving information about the product identified; and

iii) a display system for displaying the information retrieved;

b) one or more stations, each comprising at least one component from the following group;

i) a graphics display;

ii) a printer;

iii) a drive for copying information onto computer storage media;

and each station also consisting essentially of;

iv) an interface, effective to;

A) communicate with one of said portable devices; and

B) cause components present at the station to deliver descriptive information about said products, in response to a request from the portable device.

15. A device for providing assistance to a customer of a mercantile establishment, consisting essentially of:

a) identification means for identifying a product located in proximity to the device; and

b) delivery means for delivering information to the customer which is effective to enable a computer to retrieve information about the product from a storage facility located remote from the computer.

16. Device according to claim 15, wherein the identification means comprises a bar-code scanner.

17. Device according to claim 15, wherein the information delivered is carried by a computer-readable data cassette.

18. Device according to claim 17, wherein the information includes a record which specifies the product identified.

19. A portable device, consisting essentially of:

a) a non-contact identification system, for identifying a product located near the device;

b) a memory system for retrieving information from storage which describes characteristics of the product identified;

c) a display system, for displaying the information retrieved; and

d) a wireless voice-communication system.