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Apparatus and methods enhancing call routing within and between call-centers

  • US 5,940,496 A
  • Filed: 05/30/1997
  • Issued: 08/17/1999
  • Est. Priority Date: 02/10/1997
  • Status: Expired due to Term
First Claim
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1. A method for rerouting telephone calls received at a first call center to a second call center, comprising steps of:

  • (a) connecting a router by a network link to each of the first and second call centers;

    (b) assigning a unique pool of rerouting destination numbers to the second call center; and

    (c) sending rerouted calls from the first call center to the destination numbers in the second call center in a sequential manner such that any destination number in the pool for the second call center, once used, is not used again until all of the remaining destination numbers in the pool are used once each.

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