Customized, billing-controlled call bridging system

• US 5,943,403 A
• Filed: 07/08/1998
• Issued: 08/24/1999
• Est. Priority Date: 10/01/1990
• Status: Expired due to Fees

• Current Assignee: Intel Corporation
• Original Assignee: United States Advance Network, Inc.
• Inventors: Billingsley, Samuel F. III, Richardson, Charles Thomson Jr., Austin, Kevin Lee
• Primary Examiner(s): Tsang, Fan S.
• Application Number:
  US09/111,957
• Time in Patent Office: 412 Days
• Field of Search: 379/67.1, 379/88.2, 379/201, 379/210, 379/211, 379/212, 379/213
• US Class Current: 379/88.26
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/08 Metering calls to called party , i.e. B-party charged for the communication
• CPC Class Codes: H04M 15/47 Fraud detection or prevention means
• CPC Class Codes: H04M 15/745 Customizing according to wishes of subscriber, e.g. friends or family
• CPC Class Codes: H04M 15/88 Provision for limiting connection, or expenditure
• CPC Class Codes: H04M 2215/00 Metering arrangements; Time controlling arrangements; Time indicating arrangements
• CPC Class Codes: H04M 2215/0108 Customization according to wishes of subscriber, e.g. customer preferences, friends and family, selecting services or billing options, Personal Communication Systems [PCS]
• CPC Class Codes: H04M 2215/0116 Provision for limiting expenditure, e.g. limit on call expenses or account
• CPC Class Codes: H04M 2215/0148 Fraud detection or prevention means
• CPC Class Codes: H04M 2215/62 Called party billing, e.g. reverse billing, freephone, collect call, 0800 or 0900
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/36 Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
• CPC Class Codes: H04M 3/38 Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections queuing arrangements H04Q3/64
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/4228 : in networks
• CPC Class Codes: H04M 3/436 : Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/4878 : Advertisement messages
• CPC Class Codes: H04M 3/493 : Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/50 : Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers H04M3/487 takes precedence; centralised dictation systems H04M11/10; Centralised arrangements for recording messages
• CPC Class Codes: H04M 3/51 : Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/527 : Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 3/533 : Voice mail systems
• CPC Class Codes: H04M 3/53325 : Interconnection arrangements between voice mail systems
• CPC Class Codes: H04M 7/00 : Arrangements for interconnection between switching centres
• CPC Class Codes: H04Q 2213/13091 : CLI, identification of calling line
• CPC Class Codes: H04Q 2213/13095 : PIN / Access code, authentication
• CPC Class Codes: H04Q 2213/13103 : Memory
• CPC Class Codes: H04Q 2213/13106 : Microprocessor, CPU
• CPC Class Codes: H04Q 2213/1313 : Metering, billing
• CPC Class Codes: H04Q 2213/13204 : Protocols
• CPC Class Codes: H04Q 2213/1324 : Conference call
• CPC Class Codes: H04Q 2213/13299 : Bus
• CPC Class Codes: H04Q 2213/1337 : Operator, emergency services
• CPC Class Codes: H04Q 2213/13376 : Information service, downloading of information, 0800/0900 services
• CPC Class Codes: H04Q 2213/13377 : Recorded announcement
• CPC Class Codes: H04Q 3/0016 : Arrangements providing connection between exchanges
• CPC Class Codes: H04Q 3/72 : Finding out and indicating number of calling subscriber

Abstract

Method and apparatus for providing customized, billing-controlled call bridging services through a bridging node which includes a node interface for connection through incoming and outgoing telephone trunks to a carrier switch of a public switched network, an audio peripheral for recording, playing, and analyzing audio signals, and a node controller for controlling operation of the node interface and the audio peripheral.

Claims

1. A method of bridging a call between an origination telephone and a destination, said method comprising the steps of:

connecting a self-controlled bridging node external to a public switched network to a telecommunications switch on the public switched network, wherein the self-controlled bridging node includes, at least, a node interface having a plurality of communication ports connected to a plurality of trunks from the telecommunications switch, and wherein the self-controlled bridging node further includes an audio response unit storing a plurality of messages therein;

receiving on a first communication path at the node interface from the telecommunications switch a call bridging request from the origination telephone located remotely from the bridging node, as a result of a caller dialing a number to initiate a telephone call from the origination telephone;

comparing the call bridging request with prerecorded data identifying callers authorized to make calls using the bridging node;

processing signals from the caller at the origination telephone, which signals include, at least, a destination indicator associated with a destination, upon a favorable comparison indicating the call bridging request is from an authorized caller;

selectively establishing a second communication path to the destination from the telecommunications switch; and

limiting the duration of the communicative connection between the origination telephone and destination, whereupon reaching a predetermined limit of the duration of the communicative connection between the origination telephone and destination, the method further includes, at least, the steps of;

identifying a message from the plurality of messages at the audio response unit, wherein the message identifies that the limit of the duration of the call between the origination telephone and destination has been reached;

bridging a third communication path to the communicative connection between the origination telephone and destination;

playing the identified message from the audio response unit on the third communication path; and

terminating the communicative connection between the origination telephone and destination.

2. The method of claim 1, further including the steps of:

identifying a predetermined message in the audio response unit based upon the destination indicator;

bridging a third communication path between the audio response unit and the destination;

playing the message from the audio response unit to the destination;

waiting for a favorable response from the destination; and

bridging together the first communication path and the second communication path at the node interface upon a favorable response from the destination to provide a communicative connection between the origination telephone and the destination.

3. The method of claim 1, wherein the method further includes, at least, the steps of:

providing a plurality of call bridging services at the bridging node;

identifying at least one communication port of the plurality of communication ports; and

assigning a call bridging service from the plurality of call bridging services to the identified communication port based upon the favorable comparison indicating an authorized caller.

4. The method of claim 1, wherein the method further includes, at least, the step of:

identifying the caller at origination telephone based upon a signal on the first communication path provided by the public switched network indicating the telephone number of the origination telephone.

5. The method of claim 1, wherein the method further includes, at least, the step of:

prompting the caller at the originating telephone to transmit a predetermined identifying signal upon connection of the first communication path.

6. The method of claim 5, wherein the predetermined identifying signal is a personal identification number.

7. The method of claim 1, wherein, upon a non-favorable comparison of the call bridging request, the method further includes, at least, the steps of:

identifying a message from the plurality of messages contained within the audio response unit;

bridging a third communication path from the audio response unit to the origination telephone; and

playing the identified message contained within the audio response unit on the third communication path.

8. The method of claim 1, wherein, upon allowing access to the bridging node, the method further includes, at least, the steps of:

comparing the destination indicator with prerecorded data indicating acceptable destinations for the specific authorized caller to call; and

determining if the destination is precluded from receiving the call from the specific authorized caller.

9. The method of claim 8, wherein, upon determining that the destination is precluded from receiving the call from the specific authorized caller, the method further includes, the steps of:

identifying a message from the plurality of messages contained within the audio response unit;

bridging a third communication path between the audio response unit and the authorized caller at the origination telephone; and

playing the identified message from the audio response unit on the third communication path.

10. The method of claim 8, wherein, upon allowing access of the origination telephone to the bridging node, the method further includes, at least, a step of:

determining if a collect call is required by the authorized caller such that an inquiry directed towards the destination for acceptance of collect call charges is required before bridging the first and second communication path to provide a communicative connection between the origination telephone and the destination.

11. The method of claim 10, wherein, upon determining that an inquiry directed towards the destination for acceptance of collect call charges is required, the method further includes, at least, the steps of:

identifying a message from the plurality of messages contained within the audio response unit, wherein the message includes a statement notifying the destination that the incoming call is a collect call and requesting a response from the destination to accept or reject receipt of the call;

bridging a third communication path from the audio response unit to the destination; and

playing the identified message from the audio response unit on the third communication path.

12. The method of claim 11, wherein the method further includes, at least, the steps of:

determining if the origination telephone is located at a site having potential importance to a destination;

identifying a message from the plurality of messages contained within the audio response unit, wherein the message identifies that the incoming call is from a site of potential importance to the destination;

bridging a third communication path from the audio response unit to the destination; and

playing the identified message from the audio response unit on the third communication path.

13. The method of claim 11, wherein, upon failing to receive a response from the destination, the method further includes, at least, the steps of:

initiating a call from the bridging node on the third communication path to an operator located at a live operator bank; and

bridging the third communication path to the second communication path at the node interface,

whereby communication is enabled between the operator and the destination.

14. A method of bridging a call between an origination telephone and a destination, said method comprising the steps of:

connecting a self-controlled bridging node external to a public switched network to a telecommunications switch on the public switched network, wherein the self-controlled bridging node is one of a plurality of self-controlled bridging nodes, each self-controlled bridging node of the plurality of self-controlled bridging nodes being located at a different location outside the public switched network and being connected to a telecommunications switch within the public switched network, the self-controlled bridging node including, at least, a node interface having a plurality of communication ports connected to a plurality of trunks from the telecommunications switch, and wherein the self-controlled bridging node further includes an audio response unit storing a plurality of messages therein;

designating a self-controlled bridging node as a primary bridging node;

designating another self-controlled bridging node of the plurality of self-controlled bridging nodes as a secondary bridging node;

receiving on a first communication path at the primary node interface from the telecommunications switch a call bridging request from the origination telephone located remotely from the bridging node, as a result of a caller dialing a number to initiate a telephone call from the origination telephone;

upon unavailability of the primary bridging node, directing the call to the secondary bridging node;

receiving the call at the secondary bridging node;

comparing the call bridging request with prerecorded data identifying callers authorized to make calls using the bridging node;

processing signals from the caller at the origination telephone, which signals include, at least, a destination indicator associated with a destination, upon a favorable comparison indicating the call bridging request is from an authorized caller; and

selectively establishing a second communication path to the destination from the telecommunications switch.