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System and method for automatically maintaining a computer system

DC CAFC
  • US 5,944,839 A
  • Filed: 03/19/1997
  • Issued: 08/31/1999
  • Est. Priority Date: 03/19/1997
  • Status: Expired due to Term
First Claim
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1. A tool for automatically maintaining a computer system having a processor and a memory, the tool comprising:

  • a knowledge database stored in the memory and holding a plurality of cases describing potential computer problems and corresponding likely solutions;

    a plurality of sensors stored in the memory and executing on the processor and adapted for gathering data about the computer system, storing the data in the knowledge database, and detecting whether a computer problem exists from the data and the plurality of cases; and

    an AI engine stored in the memory and executing on the processor in response to detection of a computer problem and utilizing the plurality of cases to determine a likely solution to the detected computer problem, whereinwhen the knowledge database lacks data necessary to determine a likely solution to the computer problem, the AI engine activates a particular sensor in the plurality of sensors to gather the necessary data and store the data in the knowledge database, and whereinwhen the knowledge database does not describe a likely solution to the computer problem, the AI engine saves the gathered data in the knowledge database as a new case.

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