Communications system for establishing a communication channel on the basis of a functional role or task
First Claim
1. A communications system comprising:
- first storage means for storing a plurality of records, each record comprising at least three fields;
a role field for storing a role identifier, identifying a functional role,a name field for storing for each said role identifier one or more names of people able to fulfil said functional role, anda number field for storing for each said person a current contact number,input means for accepting a request in the form of a role identifier for communication with a person fulfilling a given role,a second storage means for storing a set of instructions for each said record, andprocessing means for accepting a role identifier, accessing said first and second storage means and establishing a communications channel with a person able to fulfil the functional role associated with the role identifier, via said current contact number in accordance with said set of instructions.
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Accused Products
Abstract
A communications system is provided having first storage means for storing a role identifier identifying a functional role, the names of one or more people able to fulfill such a functional role, and a contact number for each person, input means for accepting a request in the form of a role identifier for communication with a person fulfilling a given role, second storage means for storing a set of instructions for each role identifier, and processing means for accepting a role identifier, accessing such first and second storage means, and establishing a communications channel with a person able to fulfill the functional role associated with the role identifier, via said current contact number in accordance with said set of instructions. The present invention thus provides an efficient role based communications system, which ensures communication with an individual who, at the present time, is fulfilling a certain role.
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Citations
18 Claims
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1. A communications system comprising:
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first storage means for storing a plurality of records, each record comprising at least three fields; a role field for storing a role identifier, identifying a functional role, a name field for storing for each said role identifier one or more names of people able to fulfil said functional role, and a number field for storing for each said person a current contact number, input means for accepting a request in the form of a role identifier for communication with a person fulfilling a given role, a second storage means for storing a set of instructions for each said record, and processing means for accepting a role identifier, accessing said first and second storage means and establishing a communications channel with a person able to fulfil the functional role associated with the role identifier, via said current contact number in accordance with said set of instructions. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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Specification