Communications system for establishing a communication channel on the basis of a functional role or task

• US 5,949,866 A
• Filed: 02/19/1997
• Issued: 09/07/1999
• Est. Priority Date: 03/11/1996
• Status: Expired due to Term

• Current Assignee: Hewlett Packard Enterprise Development LP (Hewlett-Packard Enterprise Company)
• Original Assignee: Hewlett-Packard Company (HP Inc.)
• Inventors: Gupta, Ajay, Coiera, Enrico Guglielmo
• Primary Examiner(s): Hong, Harry S.
• Assistant Examiner(s): TIEU, BENNY QUOC
• Application Number:
  US08/803,058
• Time in Patent Office: 930 Days
• Field of Search: 379/210, 379/211, 379/212, 379/201, 379/207, 379/217, 379/67.1, 379/88.15, 379/265, 455/426, 455/445
• US Class Current: 379/211.02
• CPC Class Codes: H04M 2203/2044 Group features, e.g. closed user group
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/465 Arrangements for simultaneously calling a number of substations until an answer is obtained
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04Q 3/005 Personal communication services, e.g. provisions for portability of subscriber numbers

Abstract

A communications system is provided having first storage means for storing a role identifier identifying a functional role, the names of one or more people able to fulfill such a functional role, and a contact number for each person, input means for accepting a request in the form of a role identifier for communication with a person fulfilling a given role, second storage means for storing a set of instructions for each role identifier, and processing means for accepting a role identifier, accessing such first and second storage means, and establishing a communications channel with a person able to fulfill the functional role associated with the role identifier, via said current contact number in accordance with said set of instructions. The present invention thus provides an efficient role based communications system, which ensures communication with an individual who, at the present time, is fulfilling a certain role.

Claims

1. A communications system comprising:

first storage means for storing a plurality of records, each record comprising at least three fields;

a role field for storing a role identifier, identifying a functional role,

a name field for storing for each said role identifier one or more names of people able to fulfil said functional role, and

a number field for storing for each said person a current contact number,

input means for accepting a request in the form of a role identifier for communication with a person fulfilling a given role,

a second storage means for storing a set of instructions for each said record, and

processing means for accepting a role identifier, accessing said first and second storage means and establishing a communications channel with a person able to fulfil the functional role associated with the role identifier, via said current contact number in accordance with said set of instructions.

2. A communications system as claimed in claim 1, wherein at least one record comprises a time field associated with each name field for storing a time period during which the named person is available to fulfil the associated role.

3. A communications system as claimed in claim 1, further comprising editing means for altering said records.

4. A communications system as claimed in claim 3, wherein said editing means is accessible via a communications channel, and is configured to enable a person whose name is entered in a name field to edit the associated record.

5. A communications system as claimed in claim 4, wherein the editing means is further configured to enable said person to edit the instruction set associated with said record.

6. A communications system as claimed in claim 1, wherein the set of instructions for a record comprising a name field having a plurality of names causes the communications system to attempt to establish a communications channel with each of the said plurality of names until an attempt is successful.

7. A communications system as claimed in claim 1, wherein the processing means, upon establishing a communications channel, passes a role identifier along said communications channel.

8. A communications system as claim in claim 1, wherein the processing means comprises channel monitoring means for monitoring an open communications channel for a response from a contacted person.

9. A communications system as claimed in claim 8, wherein the processing means upon receiving a negative response from a contacted person associated with a particular role identifier, attempts to establish a communication channel with an alternative person associated with the same role identifier.

10. A communications system as claimed in claim 1, further comprising third storage means for storing data for facilitating a particular functional role, wherein the processing means is able to access said data and pass said data, via an established communications channel to a person fulfilling said particular functional role.

11. A communications system as claimed in claim 1, wherein the first storage means comprises at least one record having a plurality of role identifiers and a team field for storing a team identifier,

the input means is adapted to accept a request in the form of a team identifier for communication with a plurality of people,

and the processing means is adapted to accept a team identifier, access said first and second storage means, and establish communications channels with people able to fulfill each of the functional roles identified by the role identifiers associated with the input team identifier.

12. A communication system as claimed in claim 1, wherein the processing means is configured to accept two linked role identifiers, to establish a communications channel with a person able to fulfill the functional role associated with one of the linked role identifiers, and to pass the second linked role identifier along said communications channel.

13. A communications system as claimed in claim 1, wherein the communication channel established is a data communications channel.

14. A communications system as claimed in claim 1, wherein the communications channel established is a voice communications channel.

15. A communications system as claimed in claim 1, wherein the communications channel established is both a data and a voice communications channel.

16. A communications system as claimed in claim 1, wherein the communications channel established is a GSM (Global System for Mobile Communications) communications channel.

17. A communications system as claimed in claim 1, wherein the communications channel established supports GSM (Global System for Mobile Communications) Short Message Service.

18. A communications device for use with a communications system according to claim 1, the communications device having:

means for wireless communication with said communications system,

means for establishing both a data and a voice communications channel with said communications system,

means for accepting a role identifier, input by a user, and

display means for displaying information received from said communications system to a user.