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Generalized customer profile editor for call center services

  • US 5,953,406 A
  • Filed: 05/20/1997
  • Issued: 09/14/1999
  • Est. Priority Date: 05/20/1997
  • Status: Expired due to Term
First Claim
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1. In a computer system, a method for gathering data for a call center, comprising the computer-implemented steps of:

  • providing a profile editor for editing a customer profile for a customer of the call center;

    using the profile editor to create the customer profile for the customer, said customer profile specifying a call flow for calls to the call center for the customer;

    uploading the customer profile via electronic mail over a first network;

    validating data in the customer profile; and

    downloading the customer profile via a second network to applications running on a plurality of agent consoles in the call center.

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