Call screening method and apparatus for use in completing telephone calls

• US 5,960,064 A
• Filed: 08/29/1995
• Issued: 09/28/1999
• Est. Priority Date: 06/23/1994
• Status: Expired due to Term

• Current Assignee: AT&T Corporation (AT&T, Inc.)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Weber, Roy Philip, Goldman, Shelley B., Foladare, Mark Jeffrey, Silverman, David Phillip
• Primary Examiner(s): Tsang, Fan S.
• Application Number:
  US08/520,425
• Time in Patent Office: 1,491 Days
• Field of Search: 379/67, 379/88, 379/89, 379/201, 379/211, 379/212, 379/57, 379/58
• US Class Current: 379/88.26
• CPC Class Codes: H04M 11/022 Paging systems personal calling arrangements or devices G08B3/1008; selective calling networks H04W84/022
• CPC Class Codes: H04M 2201/14 Delay circuits; Timers
• CPC Class Codes: H04M 3/20 with means for interrupting existing connections; with means for breaking-in on conversations
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/4283 Call holding circuits
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 3/58 Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party substation line holding circuits H04M1/80
• CPC Class Codes: H04Q 2213/13097 Numbering, addressing
• CPC Class Codes: H04Q 2213/13098 Mobile subscriber
• CPC Class Codes: H04Q 2213/13173 Busy signals
• CPC Class Codes: H04Q 2213/1324 Conference call
• CPC Class Codes: H04Q 2213/13256 Call screening
• CPC Class Codes: H04Q 2213/1328 Call transfer, e.g. in PBX
• CPC Class Codes: H04Q 2213/13282 Call forward, follow-me, call diversion
• CPC Class Codes: H04Q 2213/13374 Paging
• CPC Class Codes: H04Q 2213/13377 : Recorded announcement
• CPC Class Codes: H04Q 2213/13513 : UPT - personal as opposed to terminal mobility, inc. number portability
• CPC Class Codes: H04Q 3/002 : Details
• CPC Class Codes: H04Q 3/005 : Personal communication services, e.g. provisions for portability of subscriber numbers

Abstract

A system and method for providing personal communications services are disclosed. A bridging and signaling unit implements a bridge for connecting telephone calls between a caller, a called party, and an alternate destination. A caller who calls the personal telephone number associated with a called party is held at the bridging and signaling unit while waiting for a return telephone call from the called party. The called party is alerted to the existence of the call through a paging system. If the time period during which the caller is on hold exceeds a timeout period, the caller will be connected to an alternate destination, such as a secretary, an answering service, or a voice messaging system. If the called party places the return telephone call while the caller is connected to the alternate destination, the called party will be connected to the caller and the alternate destination in such a manner that the called party can hear the conversation between the caller and the alternate destination, but the caller and the alternate destination cannot hear the called party and do not know that the called party has connected, i.e. the called party is on mute mode. After screening the call, the called party may then indicate that he/she wishes to be connected to the caller, at which time the connection to the alternate destination is terminated and the caller and the called party are connected such that they can speak with each other. If the called party does not wish to speak to the caller, he/she may hang up, and the connection between the caller and the alternate destination may continue.

Claims

1. A method for use in connecting an originating telephone call originated by a caller and placed to the telephone number of a called party, the method comprising the steps of:

connecting said originating telephone call to an alternate destination;

while said originating telephone call is connected to said alternate destination, receiving a return telephone call from said called party, said return telephone call being initiated from a return telephone,

in response to said return telephone call, connecting said return telephone call to said originating telephone call and to said alternate destination, such that sound originating at said return telephone is not transmitted to said caller and said alternate destination, and

wherein said step of connecting said originating telephone call to an alternate destination is in response to a determination that said originating telephone call cannot then be successfully connected to said called party.

2. The method of claim 1 further comprising the step of:

in response to an indication from said called party, connecting said return telephone call to said originating telephone call such that sound originating at said return telephone is transmitted to said caller.

3. The method of claim 2 further comprising the step of:

disconnecting said alternate destination from said originating telephone call and said return telephone call in response to said indication.

4. The method of claim 2 wherein said indication is a DTMF tone.

5. The method of claim 1 further comprising the step of:

in response to a termination indication from the called party, disconnecting said return telephone call from said originating telephone call and said alternate destination such that said originating telephone call remains connected to said alternate destination.

6. A method for use in completing an originating telephone call originated by a caller and placed to the telephone number of a called party, the method comprising the steps of:

connecting said originating telephone call to an intermediate destination during a first time period in which said caller is waiting to be connected to said called party;

receiving a return telephone call from said called party while said caller is connected to said intermediate destination;

in response to said return telephone call, connecting said return telephone call to said originating telephone call and said intermediate destination such that sound originating from said called party is not transmitted to said caller, and

in response to a determination that a second time period has expired, further connecting said originating telephone call and said return telephone call to an alternate destination such that sound originating from said called party is not transmitted to said caller or said alternate destination.

7. The method of claim 6 further comprising the step of:

before said determination that said second time period has expired, in response to a termination indication from the called party, disconnecting the return telephone call from said originating telephone call and said intermediate destination such that said originating telephone call remains connected to said intermediate destination.

8. The method of claim 7 further comprising the step of:

connecting the originating telephone call to an alternate destination.

9. The method of claim 6 further comprising the step of:

providing automated answer supervision to the originating telephone call at the intermediate destination.

10. The method of claim 6 further comprising the steps of:

while said originating telephone call, said return telephone call, and said alternate destination are connected, receiving an indication from said called party; and

in response to said indication, connecting said originating telephone call to said return telephone call such that sound originating from said called party is transmitted to said caller.

11. The method of claim 6 further comprising the steps of:

while said originating telephone call, said return telephone call, and said alternate destination are connected, receiving a termination indication from said called party; and

in response to said termination indication, disconnecting the return telephone call from said originating telephone call and said alternate destination such that said originating telephone call and said alternate destination remain connected.

12. The method of claim 6 further comprising:

receiving an indication from said called party; and

in response to said received indication, connecting said originating telephone call to said return telephone call such that sound originating from said called party is transmitted to said caller.

13. A method for use in completing a first telephone call originated by a caller placed to the telephone number of a called party, the method comprising the steps of:

connecting said first telephone call to an intermediate destination during the time period in which said caller is waiting to be connected to said called party;

initiating an alert to said called party;

while said caller is connected to said intermediate destination, receiving a second telephone call from the called party;

in response to receiving said second telephone call;

disconnecting said first telephone call and said intermediate destination; and

connecting said first telephone call, said second telephone call, and an alternate destination such that said second telephone call is in mute mode.

14. The method of claim 13 further comprising the step of:

receiving an indication from said called party that mute mode should be discontinued; and

in response to said received indication that mute mode should be discontinued, discontinuing mute mode on said second telephone call.

15. The method of claim 14 further comprising the step of:

in response to said received indication that mute mode should be discontinued, disconnecting said alternate destination from said first and second telephone calls.

16. The method of claim 13 wherein said step of initiating an alert to said called party further comprises the step of providing paging information to a paging system.

17. An apparatus for completing a telephone call originating at a caller and placed to the telephone number of a called individual, the apparatus comprising:

a first interface for receiving a first telephone call originated by said caller,

a second interface for receiving a second telephone call originated by said called individual;

a third interface for initiating a third telephone call to an alternate destination;

a switch for establishing a connection between said first telephone call, said second telephone call, and said third telephone call in response to a determination that a time period has expired; and

a muting circuit connected to said second interface which, when activated, prohibits sound originating from said called individual from being transmitted to said caller and said alternate destination.

18. The apparatus of claim 17 further comprising:

a receiver for receiving an indication from said called party, wherein said switch is responsive to said indication for disconnecting said third telephone call from said first and second telephone calls and wherein said muting circuit is responsive to said indication for deactivating and allowing sound originating from said called individual to be transmitted to said caller.

19. A system for completing a telephone call from a caller to a called party, the system comprising:

means for receiving a first telephone call from said caller to said called party;

means for initiating an alert to said called party of said first telephone call;

means for connecting said first telephone call to an alternate destination;

means for receiving a second telephone call from said called party; and

means for connecting said second telephone call to said first telephone call and to said alternate destination in response to a determination that a time period has expired such that sound is not transmitted from said second telephone call to said first telephone call and said alternate destination.

20. The system of claim 19 further comprising:

means for receiving an indication from said called party; and

means responsive to said indication for connecting said first telephone call and said second telephone call such that sound from said second telephone call is transmitted to said first telephone call.

21. The system of claim 20 further comprising:

means responsive to said indication for terminating the connection between said first telephone call and said alternate destination and for terminating the connection between said second telephone call and said alternate destination.